Sol_75H71026Q00266_Amd_0001.pdf

(x)

75H71026Q00266 x x

1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted ; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGEMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR

OFFER. If by virtue of this amendment you desire to change an offer already submitted , such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

x

Gallup NM 87301 1808 W. Aztec Avenue Acquisition Department Gallup Indian Medical Center

08/26/20260001

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

12. ACCOUNTING AND APPROPRIATION DATA (If required) is not extended.is extended, Items 8 and 15, and returning

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended , by one of the following methods: (a) By completing

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

FACILITY CODE CODE

10B. DATED (SEE ITEM 13)

10A. MODIFICATION OF CONTRACT/ORDER NO.

9B. DATED (SEE ITEM 11)

9A. AMENDMENT OF SOLICITATION NO.

CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code)

7. ADMINISTERED BY (If other than Item 6)CODE 6. ISSUED BY

PAGE OF PAGES

4. REQUISITION/PURCHASE REQ. NO.3. EFFECTIVE DATE2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO. (If applicable)

1. CONTRACT ID CODE

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

08/26/2026

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority) appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

E. IMPORTANT: Contractor is not is required to sign this document and return __________________ copies to the issuing office.

ORDER NO. IN ITEM 10A.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

Solicitation No. 75H71026Q00266 is hereby amended to reflect the following changes:

--Add Questions & Answers.

--Add revised Attachment A - Statement of Work.

Period of Performance: 12/01/2026 to 11/30/2027

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)15A. NAME AND TITLE OF SIGNER (Type or print)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA 15B. CONTRACTOR/OFFEROR 16C. DATE SIGNED

(Signature of person authorized to sign) (Signature of Contracting Officer)

MISTY J. BILLY

STANDARD FORM 30 (REV. 11/2016)

Prescribed by GSA FAR (48 CFR) 53.243

Previous edition unusable

Except as provided herein, all terms and conditions of the document referenced in Item 9 A or 10A, as heretofore changed, remains unchanged and in full force and effect .

1. SOW §§1.1 and 3.1.1–3.1.6: Please identify the manufacturer/developer, product name, current version, and hardware models of the existing patient tracking system.

Response: The existing system manufacturer/developer, product name, version, and hardware models are not applicable to this requirement. Continuation or use of the incumbent platform is not required. Offerors shall propose all software and hardware necessary to meet the SOW requirements.

2. SOW §§1.1 and 3.1.1: Please clarify whether the system is custom-developed, commercial off-the-shelf, or a customized commercial product.

Response: The SOW does not prescribe whether the proposed system must be custom-developed, commercial off-the-shelf (COTS), or a customized commercial product. Offerors may propose any of these solution types, provided the proposed solution meets all SOW requirements.

3. SOW §§3.1.1, 3.1.5, and 3.1.6: Must the contractor be the OEM or an OEM-authorized reseller/service provider to supply licenses, updates, upgrades, warranty coverage, and RMA services?

Response: No. The Contractor is not required to be the OEM or an OEM-authorized reseller/service provider but preferred. The Contractor shall have all necessary rights and authorizations to provide the licenses, updates, upgrades, maintenance, warranty coverage, hardware replacement, and RMA services required for its proposed solution.

4. SOW §§3.1.1–3.1.2 and 3.1.6: Please provide the complete software-license and hardware inventory, including product names, versions, quantities, warranty status, and renewal dates.

Response: An inventory of the incumbent software licenses and hardware will not be provided because offerors are not required to continue or support the incumbent system. Each offeror shall propose and provide all hardware, software, licenses, subscriptions, maintenance, warranties, and other components necessary for its proposed solution.

5. SOW §§1.1, 2.1.1, and 3.1: Is the requirement limited to support of the currently installed system, or may offerors propose a functionally equivalent replacement?

Response: Offerors may propose a functionally equivalent replacement system.

The requirement is not limited to support of the currently installed system. The proposed solution must meet all requirements identified in the SOW, including functionality and cross-location tracking and reporting between the Main Pharmacy and 2018 Pharmacy locations.

6. SOW §§2.1.1 and 6: Required uninterrupted operation and continuous maintenance coverage but do not establish requirements for transitioning system responsibility following award. Please specify the transition period, date of operational responsibility, incumbent handoff obligations, and the system documentation, administrative access, licensing records, configuration data, and OEM support rights that will be available to the awardee.

Response: These items would be discussed with the awardee during an award kickoff meeting.

ADDITIONAL QUESTIONS:

• The bidder must be 100% Indian-owned.

• Attendance at the September 1, 2026 site meeting is mandatory.

Could you please confirm whether both of these are mandatory requirements for a bidder to be considered responsive?

Response:

This is a 100% Indian-Owned Small Business Economic Enterprise Set-Aside. Refer to the incorporated provision at HHSAR 352.226-4, Notice of Indian Small Business Economic Enterprise Set-Aside, and other provisions and clauses in Sections C and E for further information.

Attendance at the site visit is not mandatory but quoters should review the incorporated provision at 52.237-1, Site Visit.

STATEMENT OF WORK

Patient Tracking System

GALLUP INDIAN MEDICAL CENTER

1. Scope of Work:

1.1. The Contractor shall provide a computerized patient tracking solution, including all software, licensing, hardware, implementation, maintenance, technical support, upgrades, and warranty services necessary to meet the requirements of this SOW at the Gallup Indian Medical Center (GIMC) Pharmacy locations. 2 separate physical locations – Main Pharmacy and 2018 Pharmacy.

1.1.1. The Government currently operates an existing patient tracking system; however, this requirement does not mandate continuation or use of the incumbent platform.

1.2. The system provides electronic staff assisted patient check-in and the option for a self-check-in model via a physical kiosk in the waiting room, ticketing, queuing, routing, public display notifications, audio announcements, and reporting capabilities that support pharmacy workflow and reduce patient wait times while protecting patient privacy.

1.3. System allows pharmacy staff at either location to see tracking data entered at both Main and 2018 pharmacy locations. Staff working in the Main pharmacy can see 2018 tracking data and staff working at 2018 pharmacy can see Main pharmacy data.

1.4. Reports for both pharmacies also must be run from either location. Reports for Main pharmacy and 2018 pharmacy can be accessed at Main Pharmacy and vice versa.

2. Objective:

2.1. The objective of this procurement is to:

2.1.1. Ensure continuous availability of patient tracking capabilities at the GIMC Pharmacy, including during implementation and transition to the Contractor's proposed solution, if applicable.

2.1.2. Ensure compliance with HIPAA privacy requirements by using ticket numbers rather than patient names for public announcements

2.1.3. Provide technical support, upgrades, maintenance, and hardware warranty services to prevent operational disruption.

2.1.4. Sustain reporting capabilities used by pharmacy supervisors to monitor waiting times, visit volumes, and workflow efficiency. Maintain a minimum of 5 years of tracking history

3. General Requirements:

3.1. The Contractor shall:

3.1.1. Provide all software licensing, maintenance, and support services necessary for the proposed patient tracking solution, including:

3.1.1.1. Queue & Route functionality

3.1.1.2. Software updates and service packs

3.1.1.3. Platform upgrades

3.1.2. Provide all hardware, software, licensing, subscriptions, maintenance, and warranty coverage necessary to support the proposed solution, including, as applicable:

3.1.2.1. Ticket printing capability

3.1.2.2. Lobby/public display capability

3.1.2.3. Audio announcement capability

3.1.2.4. Patient self-check-in kiosk capability

3.1.2.5. User access and role-based administrative capabilities

3.1.3. Provide technical support services:

3.1.3.1. 24 hours per day, 365 days per year call center support

3.1.3.2. Emergency support available 24/7

Attachment A

GALLUP INDIAN MEDICAL CENTER

3.1.3.3. On-call Field Service Technician for necessary on-site tasks

3.1.4. Provide system health and preventive maintenance:

3.1.4.1. Perform an initial system assessment within 30 days of implementation or contract commencement, as applicable, and additional assessments upon Government request

3.1.4.2. Preventive maintenance program covering each device type

3.1.5. Provide upgrades and patches:

3.1.5.1. Software updates, service packs, and patches as released

3.1.5.2. Required system upgrades, when necessary, under contract

3.1.6. Provide hardware warranty services

3.1.6.1. Replacement of defective components due to manufacturing defects

3.1.6.2. Provide a process for repairing or replacement of failed hardware, including Return

Material Authorization (RMA), when applicable

3.1.6.3. Overnight shipment for critical/high severity hardware issues within Continental United

States (CONUS)

3.1.7. Meet Service Level Agreement (SLA) requirements, including:

3.1.7.1. Critical response within 30 minutes

3.1.7.2. Resolution targets consistent with severity classification

4. Place of Performance:

4.1. Gallup Indian Medical Center, 516 E. Nizhoni Blvd. Gallup, New Mexico 87301

4.2. Remote support shall be provided from the Contractor’s support facilities, with on-site services performed at GIMC as required

5. Period of Performance:

5.1. Base Year: of year One will be the time of award to the time to start the option years.

5.2. Option Years: In accordance with the approved lifecycle plan subject to funding availability and contract renewal.

6. Deliverable Schedule:

Deliverable Timeline System Maintenance Coverage Continuous throughout Period of Performance 24/7 Technical Support Continuous Health Check Assessment Within 30 days of contract award Software Updates/Patches As released and required

Hardware Replacement (if needed)

Per SLA severity levels

7. Security and Confidentiality:

7.1. The contractor and contractor personnel must comply with the stated security and non-disclosure requirements approved by GSU.

8. PRIVACY, INDEMNIFICATION AND GOVERNING LAW:

8.1. The contractor will comply with the following listed regulations:

8.1.1. - Privacy Act, 5 U.S.C. 552a - Office of Privacy and Civil Liberties | Privacy Act of 1974

GALLUP INDIAN MEDICAL CENTER

8.1.2. Health Insurance Portability and Accountability Act (HIPAA) - eCFR :: 45 CFR Part 164 -- Security and Privacy

8.1.3. CFR 42 Part 2 - eCFR :: 42 CFR Part 2 -- Confidentiality of Substance Use Disorder Patient Records