Peace Corps - Virtual Contact Support Services
Closed Pre-Solicitation Posted
This opportunity was awarded. See the award notice from , or the latest solicitation from .
- Solicitation number
- 140D0424Q0502
- Agency
- Interior Business Center Office of Policy Management and Budget, Department of the Interior
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Points of contact
-
- Michael McGuire mike_mcguire@ibc.doi.gov (703) 964-3622
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Interior (DOI), Interior Business Center (IBC) Acquisition Services Directorate (AQD) is seeking information on open market opportunities for remote support services in recruitment and leads generation on behalf of the Peace Corps Office of Volunteer Recruitment and Selection Services (VRS). The contractor would provide a team, known as the Pipeline Assessment Group (PAG), responsible for omnichannel recruitment and leads generation support including calls, email, chat, and other communication channels. The RFI outlines the minimum requirements for the PAG Virtual Contact Support Services, including estimated workloads and hours of operation. Respondents are asked to provide a capabilities statement, details on their ability to staff the requirement, particularly with Returned Peace Corps Volunteers, as well as pricing information. Responses are due by April 26, 2024 and will be used to finalize the government's requirements and acquisition strategy.
This opportunity is not set aside for any socioeconomic designation. The relevant NAICS code is 541614 (Process, Physical Distribution, and Logistics Consulting Services), and the PSC code is R499 (Support- Professional: Other). There is no information provided on potential incumbents or current contractors. The RFI does not specify an award value or budget range.
Notice text
Pipeline Assessment Group (PAG) Virtual Contact Support Services:
The Peace Corps' Office of Volunteer Recruitment and Selection Services (VRS) is seeking a better understanding of open market opportunities for remote support services in recruitment and leads generation. Contractor would provide a team, known as the Pipeline Assessment Group (PAG), to be responsible for omnichannel recruitment and leads generation support including calls, email, chat, and other communication channels. Responses to this RFI will help finalize the Government's requirements documents and acquisition strategy. Please see attachment.
Attachments
| File | Type | Posted |
|---|---|---|
| Request_for_Information_-_PAG_Virtual_Contact_Support_Services_(form_error_corrected)_2.pdf | ||
| Request_for_Information_-_PAG_Virtual_Contact_Support_Services_1.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Pipeline Assessment Group (PAG) Contact Support Se | Award Notice | |
| Peace Corps - Contact Center Services | Solicitation | |
| Peace Corps - Virtual Contact Support Services | Pre-Solicitation |
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