Omnichannel Customer Communication System (OCCS)

The Defense Commissary Agency (DeCA) is seeking a comprehensive Omnichannel Customer Communication System (OCCS) as a Software-as-a-Service (SaaS) solution. The system must support multiple critical business functions including social media engagement, customer feedback management, multichannel marketing, marketing campaign project management, and digital asset management. These capabilities must be delivered within a secure, FedRAMP-compliant environment, targeting businesses under NAICS Code 518210. Potential vendors must submit capability packages not exceeding 10 single-sided pages, which should include company information, SAM registration details, socio-economic status confirmation, and any applicable Government-Wide Acquisition Contract information. The Sources Sought notice represents a market research phase, with responses due by June 13, 2025, and serves as a preliminary exploration of potential service providers before a formal solicitation.

The pre-solicitation notice does not indicate a specific set-aside designation, meaning both large and small businesses across various socio-economic categories may compete, including 8(a), Service-Disabled Veteran-Owned, Veteran-Owned, HUBZone, and Women-Owned Small Business manufacturers. The size standard for eligible businesses is set at $40.0 Million, providing a broad range of potential vendors. While no specific award value is mentioned in the documents, the comprehensive nature of the OCCS suggests a potentially significant contract. The solicitation emphasizes that this is not a formal procurement process, and DeCA makes no guarantee of a subsequent solicitation or contract award. Interested parties are encouraged to carefully review the Draft Performance Work Statement (PWS) for detailed requirements and expectations of the proposed Omnichannel Customer Communication System.