Nurse Triage Telephone Line
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- RFQ-25-PHX-001
- Agency
- Indian Health Service Department of Health and Human Services
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 561320 Temporary Help Services
- PSC
- Q999 Medical- Other
- Place of performance
- Whiteriver, Arizona 85941, United States
- Points of contact
-
- Jeremiah Murrell jeremiah.murrell@ihs.gov (660) 383-3878
Notice details come from SAM.gov. Updated .
About this opportunity
The Phoenix Area Office, Indian Health Service, Whiteriver Service Unit (WRSU) is seeking a contractor to provide a toll-free, telephone-based Nurse Triage System for eligible Native Americans and Alaska Native beneficiaries. The service must be available 24 hours per day, 7 days per week, including all federal holidays. The contractor must employ licensed registered nurses with at least 3 years of triage experience and maintain URAC accreditation. The government will evaluate offers based on technical capability, past performance, and price. Questions will not be accepted beyond 10/18/2024, and offers are due by 10/21/2024.
This is a small business set-aside opportunity. The incumbent provider is DYMENTUM HEALTH LLC, who was awarded the previous contract on 3/06/2019. The estimated annual call volume is 1,200 calls per year, and the contract will consist of a 12-month base period with four 12-month option periods. The place of performance is Whiteriver, AZ. Interested parties must submit electronic offers to the designated email address.
Notice text
The Phoenix Area Office, Indian Health Service, Whiteriver Service Unit (WRSU) is in need of a contractor to provide a toll-free, telephone-based Nurse Triage System for eligible Native Americans and Alaska Native beneficiaries. This service is required to be provided Monday through Sunday on a 24-hour, seven (7) days per week basis to include all federally recognized holidays. The specifications are laid out in Attachment D - Performance Work Statement. Questions will not be taken beyond 10/18/2024. This is a re-solicitation. In an effort to ppovide clarity, the previous questions and answers have been provided. Interested parties are strongly encouraged to review the previously submitted questions and responses by the government before submitted further inquiry. This is a small business set aside. All interested and eligible parties are invited to submit an offer IAW the instructions included in Attachment H - Provisions and Clauses. Submit all offers to Jeremiah Murrell at jeremiah.murrell@ihs.gov.
Only electronic offers will be considered for award.
Please note, this is not a staffing position. The government requires a toll-free nurse triage telephone line system.
Attachments
| File | Type | Posted |
|---|---|---|
| Atch A - Rate Schedule 1 pg.xlsx | XLSX spreadsheet | |
| Atch H - Provisions and Clauses.pdf | ||
| QA Response 1.pdf | ||
| QA Response 3.pdf | ||
| Atch D - Performance Work Statement 5 pgs.pdf | ||
| Atch C - 2024 Tax Exemption 3 pgs.pdf | ||
| Atch B - Business Associate Agreement 3 pgs.pdf | ||
| QA Response 4.pdf | ||
| Combined Synopsis Solicitation.pdf | ||
| QA Response 2.pdf | ||
| RFQ-25-PHX-001 SF - 1449 Nurse Triage Telephone Service.pdf |
Show all 11
Notice history
| Notice | Type | Posted |
|---|---|---|
| Nurse Triage Telephone Line | Award Notice | |
| Nurse Triage Telephone Line | Solicitation |
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