Nurse Triage System - PIMC
Cancelled Solicitation Posted
- Solicitation number
- RFQ-25-PHX-014
- Agency
-
Indian Health Service
Department of Health and Human Services
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 621999 All Other Miscellaneous Ambulatory Health Care Services
- PSC
- Q999 Medical- Other
- Place of performance
- Arizona 85016, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Phoenix Area Indian Health Service (PAIHS) is seeking a contractor to provide a Nurse Triage telephone system at the Phoenix Indian Medical Center (PIMC). The solicitation requires a comprehensive system staffed by registered nurses to serve Native American and Alaska Native beneficiaries, handling an estimated 250 calls per month. Contractors must submit three separate volumes: a Technical Offer, Past Performance Offer, and Price Offer, with technical capability and past performance weighted more heavily than price. Qualified contractors must have registered nurses with at minimum an Associate's degree and 3 years of nurse triage experience, and maintain URAC accreditation. Questions for the solicitation will be accepted until February 1, 2025, with final quotes due by February 7, 2025, at 4:00 p.m. EST.
The contract opportunity is set aside for total small business participation under NAICS code 621999 with a size standard of $20.5 million. The contract includes a 12-month base period with four 12-month option periods, totaling a potential five-year engagement. The system will be located in Phoenix, Arizona (zip code 85016) and requires 3,000 calls per year, with nurses utilizing Schmitt/Thompson protocols and Microsoft-based software. While no specific award value is explicitly stated, contractors will need to complete a detailed rate schedule that includes unit pricing, fringe benefits, overhead, and other direct costs. The solicitation emphasizes cultural sensitivity training specific to American Indian/Alaska Native populations and requires strict privacy protocols, including HIPAA compliance and protection of Protected Health Information.
Notice text
2 versions
Update #2 · Latest ·
The Phoenix Area Indian Health Service (PAIHS) is in need of a contractor to provide a Nurse Triage telephone system at the Phoenix Indian Medical Center (PIMC). The anticipated number of calls per year are included in the Rate Schedule. Please ensure all attachments to this solicitation are reviewed prior to submitting questions. Questions will be accepted until 2/1/2025. Any questions received after 2/1/2025 will not receive answers. Please send all inquiries and RFQ correspondence to Orlando Guerrero at orlando.guerrero@ihs.gov. Mail-in quotes will not be accepted.
This is not a posting for an individual remote telephonic nurse. It is for a nurse triage system. The following documents are required for consideration for award:
1. Technical Offer
2. Past Performance Offer
3. Price Offer
The following documents will be accepted as proper past performance documentation:
1. Completed/Signed Past Performance Questionnaire
2. CPARS reports
3. Reference sheet with relevant/recent work
Update #1 ·
The Phoenix Area Indian Health Service (PAIHS) is in need of a contractor to provide a Nurse Triage telephone system at the Phoenix Indian Medical Center (PIMC). The anticipated number of calls per year are included in the Rate Schedule. Please ensure all attachments to this solicitation are reviewed prior to submitting questions. Questions will be accepted until 2/1/2025. Any questions received after 2/1/2025 will not receive answers. Please send all inquiries and RFQ correspondence to Jeremiah Murrell at jeremiah.murrell@ihs.gov. Mail-in quotes will not be accepted.
This is not a posting for an individual remote telephonic nurse. It is for a nurse triage system. The following documents are required for consideration for award:
1. Technical Offer
2. Past Performance Offer
3. Price Offer
The following documents will be accepted as proper past performance documentation:
1. Completed/Signed Past Performance Questionnaire
2. CPARS reports
3. Reference sheet with relevant/recent work
Files
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