Nurse Advice Line (Triage) Services - Santa Fe Indian Health Center
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- 75H70725Q00103
- Agency
-
Indian Health Service
Department of Health and Human Services
- Responses due
- Set-aside
- Buy Indian
Opportunity facts
- NAICS code
- 561990 All Other Support Services
- Place of performance
- Santa Fe, New Mexico 87505, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Indian Health Service (IHS), Albuquerque Area Office is soliciting Nurse Advice Line (Triage) Services for the Santa Fe Indian Health Center in New Mexico. The solicitation seeks a contractor to provide 24/7 nurse triage phone services, handling an estimated 35 calls per month with registered nurses who can assess patient symptoms, recommend appropriate care levels, and prepare detailed call reports. Nurses must have a minimum of five years acute care experience and provide multilingual services while complying with HIPAA regulations. The evaluation will prioritize technical approach, key personnel qualifications, past performance, and price, with technical and past performance weighted more heavily than cost. Proposals must be submitted by May 28, 2025, at 12:30 p.m. MDT, with technical questions due to travis.snyder@ihs.gov and acquisition questions to patricia.trujillo@ihs.gov prior to the solicitation closing.
The contract is structured as a Buy Indian Act procurement with a cascading set-aside, first prioritizing Indian Small Business Economic Enterprises and then expanding to other small business concerns. The resulting award will be a single contract with a base year and four one-year option periods, running from 2025 to 2030. Contractors must be registered in the System of Award Management (SAM) and possess an active Unique Entity Identifier. The place of performance is the Santa Fe Indian Hospital located at 1700 Cerrillos Road in Santa Fe, New Mexico, with service hours from 8:00 a.m. to 4:30 p.m. Invoicing will be processed through the Invoice Processing Platform, and all payments will be made via electronic funds transfer. The contract is classified under NAICS code 541990 with a business size standard of $19.5 million.
Notice text
The Indian Health Service (IHS), Albuquerque Area Office (AAO), Santa Fe Indian Health Center (SFIHC) has a need for Nurse Advice Line (Triage) Services for Santa Fe, New Mexico.
This is a combined synopsis for Indian Health Service (HIS) for commercial items or services prepared in accordance with format in FAR 12.6, as supplemented with additional information included in this notice.
The solicitation number is 75H70725Q00103 and is issued as a Request for Quote (RFQ), unless otherwise indicated herein. The solicitation document and incorporated provision and clauses are those in effect through Federal Acquisition Circular 2025-03.
The associated North American Industrial Classification System (NAICS) code for this procurement is 541990 with a business size standard $19.5.
Cascading Set-Aside:
Under the Buy Indian Act, 25 U.S.C. 47, through the transfer of authority from the Department of Interior to HHS, offers will be solicited from Indian Small Business Economic Enterprises (see HHSAR Subpart 326.6) that are also small business concerns. If IHS does not receive enough competition and/or reasonably priced offers from ISBEE set-aside, IHS will then evaluate Quotes and consider for award to other small business concerns. Any acquisition resulting from this cascading set-aside will be as follows:
1st Tier: Small Business Indian Firms
2nd Tier: All other Small Business Concerns
Prospective Offerors are invited to submit Quotes in reference to the solicitation cited above. The Quote should include the following:
1. Complete Pricing Table (fillable or attached)
2. Past Performance
3. Signed SF-1449
4. Signed Indian Economic Enterprise Representation Form (IEE).
5. OF 306 Addendum to Declaration for Federal Employment - Child Care & Indian Child Care Worker.
**ONLY ONE AWARD WILL RESULT FROM THIS SOLICITATION.
FOB Destination shall be for the following Albuquerque Area Indian Health Service facilities, outlying clinics under the Santa Fe Indian Health Center:
Santa Fe Indian Hospital, 1700 Cerrillos Road, Santa Fe, NM 87501. Hours: 8:00 am to 4:30 pm.
This solicitation will result in a Single Award with a Base + 4 Option Periods from the date of award based on Satisfactory Performance ratings.
Other Details
SAM Requirement - This solicitation requires registration with the sam.gov prior to award, pursuant to applicable regulations and guidelines. Registration can be found at https://www.sam.gov. Vendor must have an active UEI number.
Invoicing – Invoices submitted under an award resulting from this solicitation will be required to utilize the Invoice Processing Platform (IPP) in accordance with HHSAR 352.232-71, Electronic Submission and Processing of Payments Requests (FEB 2022).
Payment – All payments by the Government under an award shall be made by electronic funds transfer (EFT), per FAR 52.232.33.
Proposal Submission
All responsible offerors that respond to this solicitation must submit their Quotes by 05/28/2025, by COB 12:30 p.m., (MDT). The Quote shall be sent preferably by Email to: patricia.trujillo@ihs.gov. Failure to comply with the below terms and conditions may result in offer being determined as non-responsive.
Questions Submission: Interest Offerors must submit any questions concerning this solicitation at the earliest time possible to enable to respond. Technical questions must be submitted by Email to: travis.snyder@ihs.gov, prior to closing of the solicitation.
Acquisition Questions Submission: Must be submitted by Email to: patricia.trujillo@ihs.gov, prior to closing of the solicitation. Questions not received within a reasonable time prior to close of the solicitation will not be considered.
Files
Notice history
| Notice | Type | Posted |
|---|---|---|
| Nurse Advice Line (Triage) Services - Santa Fe Indian Health Center | Award Notice | |
| This notice | Solicitation |
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