Military OneSource - Deputy Assistant Secretary of Defense for Military Community and Family Policy

Please see the attached documents for Amendment 01 of RFP 47QFCA19R0003 for the Military OneSource Program. Files include:
-RFP 47QFCA19R0003 Amendment 01 - Military OneSource
-Attachment 20 - Position Description Matrix_Amendment 01
-Attachment 21 - SLAs_Amendment 01
-Attachment 22 - Fulfillment Inventory_Amendment 01
-Attachment 24 - QASP_Amendment 01
-Attachment 41 - Q & A_Amendment 01
-Attachment 43 - Model Subcontracting Plan Template_Amendment 01
*Please note: Part I - Preliminary Written Price Proposal Information shall be delivered between 9:30am ET and 11:00am ET on Friday, December 28, 2018 at 8281 Greensboro Drive, Mclean, VA. Please coordinate directly with Aaron Matzkin at (202) 412-6953..

Please see the attached documents for RFP 47QFCA19R0003 for the Military OneSource Program. Files include:
-RFP Cover Letter
-SF 1449
-RFP
-RFP Attachments
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This synopsis follows from Advance Notice No. 47QFCA19R0003 issued on or about October 15, 2018.

The Federal Systems Integration and Management Center (FEDSIM) in support of the Deputy Assistant Secretary of Defense for Military Community and Family Policy (MC & FP), anticipates issuing an open market commercial negotiated best value solicitation under FAR Parts 12 and 15 on or about December 4, 2018 for Employee Assistance Program (EAP) services in support of the Military OneSource program to be provided to military members and their families located around the world. The solicitation is anticipated to reflect a one-year base period of performance and four, one-year option periods. The anticipated award date will be February 1, 2018. The request for proposal (RFP) to be issued by the Government is anticipated to require the submission of written proposals and will also include oral presentations. These Military OneSource services to be solicited will include the following:

1. Program Management Support: Management and oversight of all activities performed by contractor personnel, including subcontractors.

2. Case Management Support: This includes providing and maintaining a list of contractor staff that are required to have access to the Government's Case Management System (CMS). The contractor services will include recording information, exchanging information, and recording quick call contacts into the CMS.

3. Transition Support: This includes finalizing the Transition-In Plan and developing a Transition-Out Plan, then executing each plan according to the final plan approved by the Government. The contractor will ensure a seamless transition from the incumbent contractor to the new contractor.

4. Military OneSource Call Center Support: This includes encompassing all resources and development of resources, processes, document translation, personnel, materials, training, equipment, and technology necessary to provide Participants with unlimited access (via 24-hour, toll-free telephone and online/Internet) to stateside and international information, referral and counseling services available through a centralized source.

5. Web Presence Support: This includes providing and maintaining a web presence that supports online services offered only to eligible participants via a login. The web presence shall provide interfaces for online and video non-medical counseling, health and wellness coaching, live chat, and other tools, applications, and resources such as the DoD Morale, Welfare, and Recreation (MWR) Library Resources, as approved by the Government.

6. Information Technology (IT) and Information Assurance (IA) Support: This includes providing expert level IT and IA support to establish, maintain, and enhance a robust, DISA/DoD compliant IA capability. The scope of this IA support shall include IA Project Management, Risk and Compliance Management, DoD IA Risk Management Framework (DIARMF) Compliant Certification and Accreditation (C & A), Vulnerability Analysis, Assessment and Reporting, Security Engineering and Integration, and Security Incident Response.

7. Return to Operations (RTO)/Disaster Continuity of Services Support: This includes meeting the RTO requirements for any catastrophic disaster or service interruptions.

8. Non-Medical Counseling Support: This includes providing private, confidential non-medical counseling utilizing a short-term, solution focused counseling EAP model for eligible Participants.

9. Health and Wellness Coaching Support: This includes providing information and guidance to service members and their eligible family members on achieving and/or maintaining optimal health and wellness, physical fitness, and establishing healthy habits.

10. Financial Counseling Support: This includes assisting eligible Participants with personal financial management, provide financial counseling, and financial education to include appropriate guidance regarding the Service Member's Civil Relief Act (SCRA) Public Law 110-289 Housing and Economic Recovery Act of 2008 as well as other pertinent laws and policies. The contractor will provide counseling to assist with establishing a basic level of financial literacy to develop good financial behaviors and habits.

11. Strategic Outreach Support: This includes providing strategic outreach materials and plans to raise awareness of Military OneSource for Participants with emphasis on Service members and their families, military leaders and service counselors. The contractor will provide educational and informational materials to build resiliency by providing Participants with in-depth information and resources that support Participant management of the challenges of military and family life.

12. State Consultants Program Support: This includes providing 53 consultants to states and territories (i.e., 52 to states, two each for Texas and California; and one territory, Puerto Rico) to support increased outreach and coordination to Service members and families from all components with special emphasis on geographically isolated service members and their families.

There will be qualification requirements for certain contractor employees performing tasks on the contract. The qualification details will be clearly described in the solicitation.

Other than for the requirement for a call center location within a 10 mile radius of the Pentagon which will be described in the solicitation, the place of performance is not completely known by the Government at this time since locations will be at contractor facilities within the Continental United States which will be contained in offeror proposals. The contracting officer will obtain wage determinations for additional possible places of performance if asked to do so in writing by the date and time to be set forth in the solicitation.

The solicitation will be posted on FedBizOpps at https://www.fbo.gov/ with all relevant documentation. There is no response date for this synopsis but one will be clearly set forth in the solicitation. There will be a question submission deadline stated in the solicitation. All interested offerors must download solicitation documents from the FedBizOpps website in order to access and review them because no hard copies will be made available by the Government. All interested offerors are requested to electronically register at the FedBizOpps website in order to receive e-mail notification of updates to this solicitation.

Nothing in this synopsis shall qualify the actual Request for Proposal (RFP). The actual RFP will contain current information regarding competition and evaluation factors, etc. The Government will effectuate any changes to the actual RFP by formal amendment.

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General Services Administration (GSA) Federal Systems Integration and Management Center (FEDSIM) is releasing this Advance Notice on behalf of the Deputy Assistant Secretary of Defense for Military Community and Family Policy (MC & FP).

The purpose of this acquisition is to provide services in support of the Military OneSource program, a commercial Employee Assistance Program (EAP) for military members and their families. This program provides members of the Armed Forces and their families, about 5.2 million participants at locations worldwide, with a broad array of information and referrals to both military and civilian resources as well as counseling services.

Please note: Requests for Due Diligence sessions shall be submitted, via e-mail only, no later than 4pm Eastern Time (ET) on Tuesday, October 16, 2018 to the GSA Contract Specialist at Aaron Matzkin at aaron.matzkin@gsa.gov.

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