Medication Dispensing Cabinets service agreement

The Department of Veterans Affairs, Gulf Coast Veterans Health Care System, seeks maintenance and support services for Omnicell Medication Dispensing Cabinets across six locations in Mississippi, Florida, and Alabama, with quotes due September 28, 2026 at 12:00 PM Central Time. This is a brand-name sole-source procurement under FAR 6.302-1(c); only the original equipment manufacturer, Omnicell Inc., can satisfy the agency's needs due to proprietary interfaces, license terms, cybersecurity controls, and warranty conditions that require OEM technicians and would be invalidated by third-party maintenance.

Place of performance includes Biloxi, Mississippi and supported Community Based Outpatient Clinics across the Gulf Coast region. Services required include 24-hour vendor support, parts replacement, software upgrades, labor, recall remediations, and on-site corrective and preventive maintenance, all performed by manufacturer-trained and certified technicians with evidence of current factory training. The contractor must maintain a 95 percent uptime rate, restore devices to operating status within three business days of notice, provide on-site support within 24 hours, and offer over-the-phone technical support within one hour. The base performance period runs October 1, 2026 through September 30, 2027, with four optional 12-month extension periods through September 30, 2031. The contract covers 84 pieces of Omnicell equipment. NAICS code 811210 (Electronic and Precision Equipment Repair and Maintenance); PSC code J065 (Maint/Repair/Rebuild of Equipment—Medical, Dental, and Veterinary Equipment and Supplies). Evaluation is based on technical capability, past performance (requiring three relevant customer references), and price using comparative analysis. Amendment 0001, issued September 21, responded to all questions received; no further questions are being accepted. Omnicell is the incumbent contractor under current contract numbers 36F79723D0073 and 36C25625F0008. Contract was awarded to Omnicell Inc. on October 1, 2026 for $1,447,068.