Locally Employed Staff Health Insurance Services for U. S. Embassy Harare, Zimbabwe

The Department of State Office of Acquisition Management is procuring health insurance services for locally employed staff and their dependents at the U.S. Embassy in Harare, Zimbabwe. The solicitation requires a health insurance provider to deliver comprehensive coverage including hospitalization, emergency services, prescription drugs, dental, optical, and mental health services, with an annual maximum benefit limit of $68,000 per covered individual. Key mandatory requirements for award eligibility include active System for Award Management (SAM) registration, authorization to operate in Zimbabwe with valid health insurance licenses, a physical office location in Zimbabwe, and a Tax Identification Certificate from Zimbabwe's Ministry of Finance. Proposals will be evaluated based on pricing, management plans, company profiles, and past performance in health insurance services. Critical deadlines include January 9, 2026 at 13:00 hours CET for pre-proposal conference registration, January 16, 2026 at 15:00 hours CET for written questions, and February 13, 2026 at 15:00 hours CET for proposal submission.

No set-aside designations apply to this procurement, and the identity of the current contractor is not disclosed to maintain fair competition. The contract is structured as a fixed-price indefinite-delivery indefinite-quantity (IDIQ) arrangement with a base year commencing August 1, 2026, followed by four optional one-year periods, with a total maximum contract value of $24,000,000 and a minimum guaranteed order of $5,000. The beneficiary population consists of 207 employees, 164 spouses, and 479 dependent children (850 individuals total), with a current 99% enrollment rate and recent claims history showing approximately $982,802 in year-to-date claims as of January 2025. Health insurance services must be operational by August 1, 2026, with the contractor required to maintain a preferred provider network in Zimbabwe, process claims within specified timeframes, provide 24-hour customer service, and deliver monthly reports. Performance will take place in Zimbabwe, with contract administration handled by the Regional Procurement Support Office in Frankfurt, Germany.