Life and Health Insurance Services for Locally Employed Staff at U. S. Embassy Kingston, Jamaica

The Department of State Office of Acquisition Management is soliciting proposals for comprehensive health and life insurance services for Locally Employed Staff (LES) at the U.S. Embassy in Kingston, Jamaica. The contractor must provide health insurance coverage including hospitalization, emergency services, outpatient care, prescription drugs, dental care, optical care, hearing aids, mental health services, and catastrophic coverage, along with group life insurance providing 26 months' basic salary for natural death and 34 months' basic salary for accidental or work-related death. Offerors must demonstrate a minimum of five years of relevant health insurance experience, maintain an operational presence in Jamaica by award or within 30 days thereafter, obtain authorization from the Jamaican Financial Services Commission, and provide current third-party certified financial statements with a Project Manager possessing five years' experience and English fluency. The Government will evaluate proposals using a two-phase approach: Phase 1 addresses mandatory minimum requirements including SAM registration, proof of ability to provide required benefits for five years, Jamaican authorization documentation, physical address in Jamaica, tax identification, and tax clearance; Phase 2 comparatively evaluates compliant proposals on technical capability, past performance, and price, with non-price factors significantly more important than price. The deadline for submission of questions is April 3, 2026 at 15:00 hours Central European Time, and the revised proposal deadline is April 23, 2026 at 15:00 hours Central European Summer Time.

This solicitation is not set-aside for small business concerns and involves no named incumbents in the documents provided. The contract is structured as a firm-fixed price Indefinite Delivery/Indefinite Quantity award with a base year plus four one-year option periods, commencing June 1, 2026 through May 31, 2031, covering approximately 225 employees and 463 eligible dependents (total of 688 covered individuals across three coverage tiers: self-only, self-plus-one, and family). While specific budget values are not stated in the solicitation, historical claims data ranges from approximately 84.5 million to 136.4 million Jamaican Dollars annually. The contractor must process claims within two weeks, provide 24-hour customer service, maintain a Preferred Provider Network reviewed bi-annually, deliver medical aid identification cards within 30 days of award, and submit brochures within 10 days of award. All services shall be performed in Kingston, Jamaica, with the contractor required to maintain medical insurance files, respond to medical inquiries within 48-72 hours, and submit monthly invoices to the Financial Management Office at American Embassy Kingston with payment via electronic funds transfer.