Lenel Support Services Solicitation 693JK426Q500001 for DOT

The Department of Transportation is soliciting technical support services for its Lenel OnGuard physical access control system through a competitive small business set-aside Request for Quotations (RFQ) numbered 693JK426Q500001. The procurement seeks a single contractor to provide comprehensive support services including software upgrades, 24/7 emergency support, direct customer support, and call center services for the Lenel OnGuard Pro redundant system and HID PIVClass software. Eligible contractors must be Lenel-certified Federal Government Value Added Resellers (VARs) with qualified field service engineers and average annual revenues under $34 million, maintaining VAR certification throughout the contract term. The government will evaluate proposals using a Lowest-Price, Technically Acceptable (LPTA) methodology. The initial proposal deadline was December 3, 2025, but has been extended multiple times through amendments; the current deadline is January 30, 2026 at 11:30 PM Eastern Standard Time, with proposals to be submitted electronically to designated DOT email addresses.

This procurement is designated as a Total Small Business Set-Aside restricted to small businesses certified by Lenel. The incumbent contractor is Communications Resource, Inc., which currently holds Contract No. 693JK420P500016. The contract will be structured as a firm fixed-price arrangement with a base year commencing April 1, 2026, and extending through March 31, 2027, followed by four optional renewal years through March 31, 2031, for a potential five-year period. The solicitation is being conducted under a hybrid acquisition utilizing FAR Parts 12 and 15, with support services to be performed on a labor-hour basis within specified hour limitations. All work will be performed at the Department of Transportation's headquarters location in Washington, DC 20590, with an estimated delivery of 30 calendar days after receipt of order.