JEOL will provide up to 14 days of labor and/or travel (minimum 1/2 day per visit) for emergency service or *preventive maintenance, with unlimited telephone support and parts replacement

The National Aeronautics and Space Administration Shared Services Center (NASA/NSSC) has issued a Special Notice announcing a sole source procurement for emergency service and preventive maintenance support for a JEOL Scanning Electron Microscope (SEM) located at NASA Goddard Space Flight Center. The contract opportunity is specifically targeted at JEOL USA, Inc., located in Peabody, Massachusetts, and is being processed under commercial item procedures utilizing FAR Parts 12 and 13. The SEM is critical equipment supporting multiple NASA projects including ATHENA, MUSE, and PRIMA, and requires specialized maintenance due to its proprietary components. The procurement is classified under NAICS code 811210 for Electronic and Precision Equipment Repair and Maintenance. The special notice indicates that the government has determined JEOL USA, Inc. is the only technically competent provider for these maintenance services.

The purpose of this Special Notice is to procure a one-year service contract for maintenance of a sophisticated JEOL IT-800(SHL) Scanning Electron Microscope with comprehensive support requirements. The contract includes up to 14 days of labor and/or travel (with a minimum of 1/2 day per visit), unlimited telephone support, and parts replacement up to $4,250 per contract term. Interested organizations are invited to submit capability statements by 7 a.m. CST on January 24, 2025, to demonstrate their potential ability to perform these services, though NASA reserves the right to proceed with the sole source award to JEOL. The maintenance will cover the main SEM unit, Stage Navigation system, Hybrid Chamber Camera, Dry Vacuum Pump, and UPS Power Supporter, with work to be performed at NASA Goddard Space Flight Center in Greenbelt, MD. Any labor and travel exceeding the maximum allowable days will be invoiced at a 20% discount from current demand service rates.