J065--QMATIC Service | Follow on Base 4 |

The Department of Veterans Affairs Veterans Integrated Service Network 10 is seeking a vendor to provide hardware and software maintenance services for a Q-Matic Customer Flow Management System at the Chillicothe VA Medical Center. The contract will cover maintenance of touchscreen software, display screens, ticket printers, and associated infrastructure components. Key requirements include providing on-site maintenance during business hours (8:00 AM–4:30 PM, Monday through Friday), responding to service requests by telephone within 4 hours, and completing on-site repairs within 24 hours. The solicitation will be evaluated using a Lowest Price Technically Acceptable (LPTA) method, with vendors required to demonstrate competence in hardware and software maintenance, on-site service capabilities, and rapid response capabilities. The questions cut-off date is January 21, 2026, and proposals are due by January 29, 2026 at 10:00 AM EST.

This solicitation involves no set-aside designation and does not identify any current incumbent contractor. The contract will be structured as a Firm Fixed Price (FFP) arrangement with a base period and four one-year option periods; however, specific award values or budget information is not disclosed in the solicitation notice. The solicitation does not specify quantities of equipment or systems requiring maintenance beyond the general system components referenced. Performance of services will take place at the Chillicothe VA Medical Center, with vendors expected to maintain on-site availability during regular business hours to support the facility's laboratory service flow management operations.