IT Equipment and Installation Services in Quito, Ecuador

The Department of State Office of Acquisition Management is seeking to procure comprehensive IT equipment and installation services for the United States Embassy in Quito, Ecuador, through a single firm fixed-price contract. The procurement encompasses a complete technology infrastructure including a VCDIAL Call Center System, hyperconverged infrastructure, structured cable system, network connectivity and security equipment, computer workstations, Apple MAC communications workstations, battery storage system, solar panel system, and hybrid inverter system along with installation services. All equipment must achieve full interoperability with Red Seguro infrastructure and meet stringent Department of Defense security compliance standards, including NSA CNSA 2.0 and FIPS 140-3 cryptographic requirements. The contract will be awarded on a best-value basis using comparative evaluation focusing on technical capability, past performance, and lowest price. Questions were due by August 8, 2025 at 2:00 PM CEST, and proposal submissions are due by September 3, 2025 at 2:00 PM CEST.

This procurement does not utilize any set-aside designations and no current contractors or incumbents are identified in the solicitation materials. The project involves establishing a 24/7 contact center with 16 agents and two supervisors, featuring multi-level Interactive Voice Response systems and comprehensive reporting capabilities across multiple sites in Quito, Guayaquil, and Cuenca. Key infrastructure components include three DELLEMC P670F hyperconverged nodes with 60 physical cores and 1.1 TB RAM, a 200 kWh lithium-ion battery system, a 50 kW solar panel array with 125 panels, and various networking and security equipment designed for high availability operations. The performance location is Quito, Ecuador, with the system engineered to handle approximately 11,212 calls per month while maintaining active-active replication between primary sites and disaster recovery capabilities. All equipment must include manufacturer warranties ranging from one to three years depending on the specific line items.