International Medical Assistance and Evacuation Services

NASA's Shared Services Center is soliciting quotations for International Medical Assistance and Evacuation Services to support NASA civil servants traveling on official business internationally outside the continental United States. The procurement requires a contractor to provide comprehensive 24/7/365 medical support in eight languages, including non-emergency assistance such as locating medical facilities and emergency services encompassing ground and air ambulance transportation, medical escort services, hospitalization coordination, and repatriation of mortal remains. Key requirements mandate that Basic Care providers hold EMT certification with a minimum of five years' pre-hospital or critical care experience, while Advanced Care providers must possess RN, paramedic, or respiratory therapist credentials with five years of relevant experience; air ambulance response time cannot exceed five hours from notification. The government will evaluate proposals using the lowest price technically acceptable (LPTA) criteria, awarding to the responsible offeror whose conforming offer demonstrates the ability to satisfy all stated requirements. The request for quotation (RFQ 80NSSC26926504Q) has a due date of March 27, 2026, at 3:00 p.m. CT, and all technical and contractual questions must be submitted in writing via email to Kacey Hickman at Kacey.l.hickman@nasa.gov no later than March 26, 2026, by 3:00 p.m. CT.

This procurement is set aside exclusively for small businesses, and all offerors must be registered in the System for Award Management (SAM.gov) to be considered for award. The Statement of Work specifies that the contractor must establish secure HIPAA-compliant communication channels within seven calendar days of award, deliver 2,000 laminated contact cards within 30 days, and conduct bi-annual informational webinars for NASA employees with the initial webinar required within 21 calendar days of contract award. The contract period runs for a 12-month base period from July 1, 2026, through June 30, 2027, with four optional 12-month renewal periods exercisable at the government's discretion, resulting in a potential five-year performance period. The specific award value or budget range is not disclosed in the available documentation. Services are to be provided on an FOB Destination basis, with delivery and performance encompassing global support to NASA employees stationed or traveling internationally outside the continental United States, including Hawaii and U.S. territories.