Intelligent Virtual Agent RFI
Closed Pre-Solicitation Posted
- Solicitation number
- FEMAIVA
- Agency
-
Federal Emergency Management Agency
Department of Homeland Security
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541511 Custom Computer Programming Services
- PSC
- Not on record
- Place of performance
- Washington, District of Columbia, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Federal Emergency Management Agency (FEMA) has issued a Request for Information (RFI) to procure an Intelligent Virtual Agent (IVA) system to support its COVID-19 Funeral Assistance program and other disaster response efforts. FEMA is seeking a contractor to provide and support software that can assist in responding to inquiries from applicants, as well as duplicate or customize the existing COVID funeral IVA system. The system must operate 24/7, 365 days a year, with the capacity to handle up to 18,000 calls per month and be scalable to handle surges. Key requirements include software programming, testing, quality assurance, and updating the system to match new FEMA policies.
The RFI does not specify any set-aside designations. The relevant NAICS code is likely 541511 (Custom Computer Programming Services), and the PSC code could be D304 (IT and Telecom - Telecommunications and Transmission). No potential incumbents or current contractors are named. While the RFI does not provide specific award values or budget ranges, the system must have the capacity to handle a significant call volume. Interested vendors are requested to submit their capability statements by April 19, 2024, and no contract will be awarded as a result of this RFI.
Notice text
PROJECT SCOPE/DELIVERABLES:
FEMA requires the Contractor to provide and support software that assists FEMA to respond to inquiries from CFNRL applicants and to duplicated or customize the existing COVID funeral IVA system (CFNRL IVA) to support the continuance of the COVID-19 Funeral Assistance program and other disaster related response in both English and Spanish. The CFNRL IVA system is to operate 7 days a week, 24 hours a day, 365 days a year. It has the capacity to handle up to 18,000 calls a month and is scalable if needed to handle a surge of calls. Tasks may include systems and application modifications, including:
• Software Programming
• Software Testing
• User Acceptance Testing (UAT) with FEMA staff
• Updating IVA system responses to match new and updated FEMA policy
• Software quality assurance for integration testing
Files
| File | Type | Posted |
|---|---|---|
| RFI for IVA.pdf |
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