Ingenius Interactive Voice Response Software
Closed Solicitation Posted
- Solicitation number
- 16PBGC20Q0053
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Washington DC 20005 USA
Notice details come from SAM.gov. Updated .
About this opportunity
The Pension Benefit Guaranty Corporation seeks proposals for 115 high availability InGenius Interactive Voice Response software subscriptions for call agents and supervisors. This procurement aims to enhance the agency's call center customer relationship management system by automatically identifying callers and displaying their information based on data collected through the interactive voice response system. Proposals are due by July 9, 2020, and the evaluation criteria include technical approach, past performance, and price. The period of performance is from July 15, 2020 to July 14, 2021, with the option to extend for four additional one-year periods.
There is no set-aside designation for this procurement. The NAICS code is 511210 and PSC code is D302. The incumbent contractor is InGenius Interactive, and the total estimated value is redacted. The procurement seeks 115 subscriptions with a base year of performance from July 21, 2020 to July 20, 2021. The place of performance is Washington, D.C.
Notice text
The Customer Relationship Modernization Team is charged with assisting PBGC’s Participant Services Department (PSD) with designing and implementing a modernized CRM solution using Microsoft Azure and Dynamics 365. The new CRM system will enable the delivery of comprehensive, multi-channel client service for both internal users and external PBGC participants. One of the requirements of the CRM system modernization effort is to enhance the Call Center CSR’s efficiency by using the phone number and other information collected by Interactive Voice Response to first identify the caller, and then automatically display the caller’s information in a CRM screen.
In order to meet this requirement, PBGC requires the purchase of 115 high availability InGenius software subscriptions for call agents and supervisors.
Attachments
| File | Type | Posted |
|---|---|---|
| Amendment 0001.pdf | ||
| 06_RFQ_16PBGC20Q0053_Ingenuis Subscription software.pdf | ||
| Brand Name Justification_Ingenius_Redacted.pdf |
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