Amendment 0001.pdf

PDF 1 MB Posted

Attached to
Ingenius Interactive Voice Response Software Federal contract opportunity
Solicitation number
16PBGC20Q0053
Issued by
Pension Benefit Guaranty Corporation

About this file

This document is a solicitation amendment extending the proposal submission date for solicitation number 16PBGC20Q0053. The solicitation requires 115 high availability InGenius interactive voice response software subscriptions for call agents and supervisors at the Pension Benefit Guaranty Corporation. The original proposal due date of July 7, 2020 was extended to July 9, 2020 at 9:00 AM Eastern Time through this amendment. The software will be used to enhance call center customer service representative efficiency by automatically displaying caller information in the customer relationship management system based on the caller's phone number and other data collected through the interactive voice response system.

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Brand Name Justification_Ingenius_Redacted.pdf PDF
06_RFQ_16PBGC20Q0053_Ingenuis Subscription software.pdf PDF

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Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

E. IMPORTANT: Contractor is not is required to sign this document and return copies to the issuing office.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NUMBER 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQUISITION NUMBER 5. PROJECT NUMBER (If applicable)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 11/2016)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended. is not extended.

12. ACCOUNTING AND APPROPRIATION DATA (If required) copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NUMBER

IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

Previous edition unusable

Table of Contents

Instructions to Offeror

PAGE 2 OF 4 16PBGC20Q00530001

CLAUSES

Instructions to Offeror

PAGE 3 OF 4 16PBGC20Q00530001

Instructions to Offeror

Due Date for Questions:

Questions regarding this solicitation shall be submitted via email to the Contracting Officer

(CO), Tony Pattillo, at Pattillo.Tony@pbgc.gov and the Contract Specialist, Krista Jones, at

Jones.Krista@pbgc.gov, no later than 11:00 AM Eastern Daylight Time (EDT) on July 4, 2020.

Due Date for Offers:

Offers shall be shall be submitted via email to the Contracting Officer (CO), Tony Pattillo, at

Pattillo.Tony@pbgc.gov and the Contract Specialist, Krista Jones, at Jones.Krista@pbgc.gov, no later than 9:00 AM Eastern Daylight Time (EDT) on 9 July 2020

Instructions to Offerors:

• Offers shall be submitted in electronic version only.

• The Cover Letter shall be prepared on the company’s letterhead and signed by an individual authorized to commit the company to the offer. The Cover Letter shall identify the offeror’s DUNS number, complete address and contact information. The letter shall reference the solicitation number and include an acknowledgement of all terms and conditions of the solicitation.

• Offerors must provide a proof that they are an Authorized Reseller for all products, as specified in the Clauses of this solicitation.

• Technical offer shall fully address the Evaluation Criteria outlined in this solicitation.

• Price offer must follow the Price Schedule template in Description of Supplies section of this solicitation. The offerors shall not change the model, part number and quantity of each model included in this solicitation. Any assumptions must be clearly identified.

Offerors who fail to comply with the requirements in the Instructions to Offerors will

NOT be considered for award.

Expenses Related to Offer Preparation and Submission

The Government is not liable for any costs incurred by any offerors in submitting offers in response to this solicitation.

System Award Management (SAM) Registration

Offerors are required to be registered in SAM when submitting an offer, and shall continue to be registered until time of award, during performance, and through final payment of any contract, basic agreement, basic ordering agreement, or blanket purchasing agreement resulting from this solicitation.

PAGE 4 OF 4 16PBGC20Q00530001

1.2

C:\PERFORM\FORMS\S30.FRP

Forms Management

C:PERFORMFORMSS30.FRP

Acrobat PDFWriter 2.01 for Windows D:19971010095222 D:19990614133004 Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:(a) By completing items 8 and 15, and returning or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

E. IMPORTANT: Contractor is not is required to sign this document and return copies to the issuing office.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NUMBER

3. EFFECTIVE DATE

4. REQUISITION/PURCHASE REQUISITION NUMBER

5. PROJECT NUMBER (If applicable)

7. ADMINISTERED BY (If other than Item 6)

CODE

STANDARD FORM 30 (REV. 11/2016) Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended.

is not extended.

12. ACCOUNTING AND APPROPRIATION DATA (If required) copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED IN ITEM 14.

CHECK ONE

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NUMBER IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority) Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY

CODE

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer) Previous edition unusable

Descript: The proposal submission date is hereby extended to 9 Jul 2020 @ 9:00am EST.
Descript1:
AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT:
IDCode:
pdfpage1: 1
Pages: 4
DocNo: 16PBGC20Q00530001
EffDate: JUL 07, 2020
ReqNo: RQ-35-20-000225
ProjNo:
IssuedByCode: PD
IssuedBy: PENSION BENEFIT GUARANTY CORP

PROCUREMENT DEPARTMENT

1200 K ST NW

WASHINGTON DC 20005-4026

AdminByCode:
AdminBy:
ContractorCode:
FacCode:
SolNo: 16PBGC20Q0053
SolDate: JUN 30, 2020
AwdNo:
AwdDate:
NoCopies:
Amended: Yes
OffrExt: Yes
OffrNoEx: Off
ApprData: See Schedule
ChgeOrd: Off
ChgeOrder:
Modify: Off
B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).:
SuppAgre: Off
SuppAuth:
ModOthr: Off
OthrSpec:
NoReq: Off
Require: Off
Copies:
SignName:
SignTitl:
ContDate:
ContrOfficerInfo:
CODate:
Contractor Info:
ContractorPOC:
Contractor:
ModAmount:
15B. CONTRACTOR/OFFEROR:
signature:
AwdChg: Off
SolChg: Yes
Header:
Footer1:

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