Brand Name Justification_Ingenius_Redacted.pdf
PDF 394 KB Posted
- Attached to
- Ingenius Interactive Voice Response Software Federal contract opportunity
- Solicitation number
- 16PBGC20Q0053
- Issued by
- Pension Benefit Guaranty Corporation
About this file
This document includes a sole source justification and related federal contract opportunity solicitation. The sole source justification is for the Pension Benefit Guaranty Corporation to procure 115 seats of the InGenius Interactive Voice Response software subscription from InGenius Interactive for call agents and supervisors. The period of performance for the base year is July 15, 2020 to July 14, 2021, with four optional one-year renewal periods. The total estimated value is redacted. The solicitation seeks to purchase the 115 InGenius software subscriptions to integrate with the agency's modernized CRM system implemented on Microsoft Azure and Dynamics 365. This will enable call center customer service representatives to automatically retrieve caller information displayed on their screens using phone numbers and other data collected via the interactive voice response system. The Pension Benefit Guaranty Corporation is seeking to enhance customer service representative efficiency through this voice response integration with the new CRM platform.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Amendment 0001.pdf | ||
| 06_RFQ_16PBGC20Q0053_Ingenuis Subscription software.pdf |
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Text version
Revised: 03/26/2018 - Older versions are obsolete and should not be used. Page 1
SOLE SOURCE JUSTIFICATION
(FOR SAP PROCUREMENTS)
Contracting Organization: Pension Benefit Guaranty Corporation (PBGC) / Procurement Department (PD)
Requisition Number: RQ-35-20-000225
Procurement Action Type: New Contract
Contract Number:
Contractor Name or Brand Name Product: InGenius Interactive Voice Response (IVR) Subscription
Supplies or services to be procured:
InGenius Interactive Voice Response (IVR) Subscription
Supplies: Quantity and estimated value of each item to be procured: OR Services: Period of performance and estimated value of each service to be procured:
115 seats, InGenius High Availability/Standard Software Subscription for Call Agents and Supervisors (base), 07/15/2020 - 07/14/2021;
115 seats, InGenius High Availability/Standard Software Subscription for Call Agents and Supervisors (option year one), 07/15/2021 - 07/14/2022;
115 seats, InGenius High Availability/Standard Software Subscription for Call Agents and Supervisors (option year two, 07/15/2022 - 07/14/2023 115 seats, InGenius High Availability/Standard Software Subscription for Call Agents and Supervisors (option year three),07/15/2023 - 07/14/2024;
115 seats, InGenius High Availability/Standard Software Subscription for Call Agents and Supervisors (option year four), 07/15/2024 - 07/14/2025.
Total Estimated Value:
The Customer Relationship Modernization Team is charged with assisting PBGC’s Participant Services Department (PSD) with designing and implementing a modernized CRM solution using Microsoft Azure and Dynamics 365. The new CRM system will enable the delivery of comprehensive, multi-channel client service for both internal users and
1. AGENCY AND CONTRACTING ACTIVITY
2. NATURE AND/OR DESCRIPTION OF THE ACTION BEING APPROVED
3. DESCRIPTION OF THE SUPPLIES OR SERVICES REQUIRED TO MEET THE AGENCY’S NEED
4. AUTHORITY PERMITTING SOLE SOURCE PROCUREMENT
5. DEMONSTRATION THAT THE CONTRACTOR’S UNIQUE QUALIFICATIONS OR THE NATURE OF THE
ACQUISITION REQUIRES THE USE OF THE AUTHORITY CITED
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