Information Technology (IT) Modernization - eFax Services
Closed Solicitation Posted
- Solicitation number
- 7571MN26Q00056
- Agency
- Not on record
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 518210 Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Place of performance
- Rockville, Maryland 20852, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Health and Human Services seeks a fully managed, cloud-hosted, Software-as-a-Service electronic fax solution to support the Federal Occupational Health enterprise, with proposals due August 20, 2026. The procurement is unrestricted (no set-aside), fixed-price for commercial items under FAR Part 12, with no incumbent transition.
Place of performance is North Bethesda, Maryland. The solution must support approximately 150 FOH clinical, administrative, and regional sites with capacity to expand to 275 locations, and deliver inbound fax-to-email and outbound email-to-fax workflows with integration to Microsoft 365. The contractor must obtain and maintain FedRAMP High authorization with continuous monitoring, achieve Authority to Operate under the HHS Risk Management Framework, implement multifactor authentication, comply with HIPAA, the Privacy Act, and NIST SP 800-53 controls, and maintain Service Level Agreements including 99.9% uptime, inbound fax delivery within 60 seconds, outbound fax initiation within 30 seconds, and 4-hour Mean Time to Restore. All deliverables, including support services and documentation, must conform to Section 508 accessibility standards.
Performance spans a 12-month base period from September 25, 2026, through September 24, 2027, followed by four optional 12-month renewal periods through September 24, 2031. Core support hours are 7:00 a.m. to 9:00 p.m. Eastern Time, Monday through Friday, excluding federal holidays. Pricing must include labor for a Senior Project Manager and senior consultant, enterprise licenses for up to 50 users, and one-time setup fees for the base period. The NAICS code is 518210; PSC is 7A21. Evaluation criteria are not weighted in the source. Questions were due August 12 (passed); Amendment 2 extended the proposal deadline from August 17 to August 20. Contractors must submit three to five completed Past Performance Questionnaires or CPARS records. HHS intends to contract directly with FedRAMP High vendors and will not consider subcontractor qualifications.
Notice text
3 versions
Update #3 · Latest ·
AMENDMENT 2 - Providing questions & answers, update pricing worksheets, update past performance questionnaire and extend the due date of proposals from 8/17/26 to 8/20/26.
AMENDMENT 1 - Correct date for questions.
DECSRIPTION OF REQUIREMENT:
The purpose of the Electronic Fax (eFax) contract is to procure commercial-off-the-shelf (COTS), Software-as-a-Service (SaaS), secure electronic faxing services.
The Contractor shall provide, implement, and sustain a fully managed, cloud-hosted, Commercial-off-the-Shelf (COTS), Software-as-a-Service (SaaS) electronic fax (eFax) solution for the Federal Occupational Health (FOH) enterprise. The solution shall support all FOH program areas and geographically dispersed service locations, including clinical sites, administrative offices, and remote operational environments. To deliver this enterprise-wide managed eFax service, the Contractor shall furnish all management, personnel, equipment, tools, materials, supplies, supervision, and support services necessary to accomplish the following:
• Implementation & Configuration – Plan, configure, integrate, and deploy the eFax solution across the FOH enterprise.
• Operations & Maintenance – Operate, monitor, and maintain the solution to ensure reliability, scalability, and continuous availability.
• Security & Compliance – Secure the solution and ensure ongoing compliance with all applicable federal requirements.
• Quality & Continuous Improvement – Conduct quality assurance, risk management, and continuous improvement activities throughout the life of the contract.
• Documentation & Testing – Develop and maintain all required documentation and perform testing to validate solution performance and integrity.
The Contractor shall establish and maintain governance processes necessary to ensure effective management of functional requirements (Section 6), technical requirements (Sections C.5.2 and 6), operational requirements (Sections C.5.1 and C.5.2.3), security requirements (Section 7), and performance requirements (Section 8) throughout the contract lifecycle.
PERIOD OF PERFORMANCE:
Base Period – 9/25/2026-9/24/2027
• Option Period 1 – 9/25/2027-9/24/2028
• Option Period 2 – 9/25/2028-9/24/2029
• Option Period 3 – 9/25/2029-9/24/2030
• Option Period 4 – 9/25/2030-9/24/2031
PLACE OF PERFORMANCE:
The majority of services under this contract shall be performed at the Contractor’s facilities using Contractor‐provided, cloud‐hosted resources approved for use within a FedRAMP‐authorized environment. Work performed at Government facilities shall be limited to meetings, technical reviews, security assessments, or operational activities that require physical access to FOH or HHS sites.
Primary Government locations include:
• Parklawn HHS Building, Rockville, Maryland
• Hubert H. Humphrey (HHH) Building, Washington, DC
Additional work may occur at FOH Service Provision Sites (SPS), FOH clinical centers, administrative offices, or other locations designated by FOH to support enterprise‐wide eFax service deployment and sustainment.
All onsite activities shall comply with HHS and FOH facility access control requirements, including escort procedures, PIV card requirements (as applicable), security screening, and adherence to official building hours.
The Contractor shall ensure all remote, onsite, and hybrid work arrangements fully support uninterrupted delivery of managed eFax services across FOH’s nationwide operational footprint.
PLEASE SEE ATTACHED SOLICITATION DOCUMENT FOR ADDITIONAL INFORMATION.
Update #2 ·
AMENDMENT 1 - Correct date for questions.
DECSRIPTION OF REQUIREMENT:
The purpose of the Electronic Fax (eFax) contract is to procure commercial-off-the-shelf (COTS), Software-as-a-Service (SaaS), secure electronic faxing services.
The Contractor shall provide, implement, and sustain a fully managed, cloud-hosted, Commercial-off-the-Shelf (COTS), Software-as-a-Service (SaaS) electronic fax (eFax) solution for the Federal Occupational Health (FOH) enterprise. The solution shall support all FOH program areas and geographically dispersed service locations, including clinical sites, administrative offices, and remote operational environments. To deliver this enterprise-wide managed eFax service, the Contractor shall furnish all management, personnel, equipment, tools, materials, supplies, supervision, and support services necessary to accomplish the following:
• Implementation & Configuration – Plan, configure, integrate, and deploy the eFax solution across the FOH enterprise.
• Operations & Maintenance – Operate, monitor, and maintain the solution to ensure reliability, scalability, and continuous availability.
• Security & Compliance – Secure the solution and ensure ongoing compliance with all applicable federal requirements.
• Quality & Continuous Improvement – Conduct quality assurance, risk management, and continuous improvement activities throughout the life of the contract.
• Documentation & Testing – Develop and maintain all required documentation and perform testing to validate solution performance and integrity.
The Contractor shall establish and maintain governance processes necessary to ensure effective management of functional requirements (Section 6), technical requirements (Sections C.5.2 and 6), operational requirements (Sections C.5.1 and C.5.2.3), security requirements (Section 7), and performance requirements (Section 8) throughout the contract lifecycle.
PERIOD OF PERFORMANCE:
Base Period – 9/25/2026-9/24/2027
• Option Period 1 – 9/25/2027-9/24/2028
• Option Period 2 – 9/25/2028-9/24/2029
• Option Period 3 – 9/25/2029-9/24/2030
• Option Period 4 – 9/25/2030-9/24/2031
PLACE OF PERFORMANCE:
The majority of services under this contract shall be performed at the Contractor’s facilities using Contractor‐provided, cloud‐hosted resources approved for use within a FedRAMP‐authorized environment. Work performed at Government facilities shall be limited to meetings, technical reviews, security assessments, or operational activities that require physical access to FOH or HHS sites.
Primary Government locations include:
• Parklawn HHS Building, Rockville, Maryland
• Hubert H. Humphrey (HHH) Building, Washington, DC
Additional work may occur at FOH Service Provision Sites (SPS), FOH clinical centers, administrative offices, or other locations designated by FOH to support enterprise‐wide eFax service deployment and sustainment.
All onsite activities shall comply with HHS and FOH facility access control requirements, including escort procedures, PIV card requirements (as applicable), security screening, and adherence to official building hours.
The Contractor shall ensure all remote, onsite, and hybrid work arrangements fully support uninterrupted delivery of managed eFax services across FOH’s nationwide operational footprint.
PLEASE SEE ATTACHED SOLICITATION DOCUMENT FOR ADDITIONAL INFORMATION.
Update #1 ·
DECSRIPTION OF REQUIREMENT:
The purpose of the Electronic Fax (eFax) contract is to procure commercial-off-the-shelf (COTS), Software-as-a-Service (SaaS), secure electronic faxing services.
The Contractor shall provide, implement, and sustain a fully managed, cloud-hosted, Commercial-off-the-Shelf (COTS), Software-as-a-Service (SaaS) electronic fax (eFax) solution for the Federal Occupational Health (FOH) enterprise. The solution shall support all FOH program areas and geographically dispersed service locations, including clinical sites, administrative offices, and remote operational environments. To deliver this enterprise-wide managed eFax service, the Contractor shall furnish all management, personnel, equipment, tools, materials, supplies, supervision, and support services necessary to accomplish the following:
• Implementation & Configuration – Plan, configure, integrate, and deploy the eFax solution across the FOH enterprise.
• Operations & Maintenance – Operate, monitor, and maintain the solution to ensure reliability, scalability, and continuous availability.
• Security & Compliance – Secure the solution and ensure ongoing compliance with all applicable federal requirements.
• Quality & Continuous Improvement – Conduct quality assurance, risk management, and continuous improvement activities throughout the life of the contract.
• Documentation & Testing – Develop and maintain all required documentation and perform testing to validate solution performance and integrity.
The Contractor shall establish and maintain governance processes necessary to ensure effective management of functional requirements (Section 6), technical requirements (Sections C.5.2 and 6), operational requirements (Sections C.5.1 and C.5.2.3), security requirements (Section 7), and performance requirements (Section 8) throughout the contract lifecycle.
PERIOD OF PERFORMANCE:
Base Period – 9/25/2026-9/24/2027
• Option Period 1 – 9/25/2027-9/24/2028
• Option Period 2 – 9/25/2028-9/24/2029
• Option Period 3 – 9/25/2029-9/24/2030
• Option Period 4 – 9/25/2030-9/24/2031
PLACE OF PERFORMANCE:
The majority of services under this contract shall be performed at the Contractor’s facilities using Contractor‐provided, cloud‐hosted resources approved for use within a FedRAMP‐authorized environment. Work performed at Government facilities shall be limited to meetings, technical reviews, security assessments, or operational activities that require physical access to FOH or HHS sites.
Primary Government locations include:
• Parklawn HHS Building, Rockville, Maryland
• Hubert H. Humphrey (HHH) Building, Washington, DC
Additional work may occur at FOH Service Provision Sites (SPS), FOH clinical centers, administrative offices, or other locations designated by FOH to support enterprise‐wide eFax service deployment and sustainment.
All onsite activities shall comply with HHS and FOH facility access control requirements, including escort procedures, PIV card requirements (as applicable), security screening, and adherence to official building hours.
The Contractor shall ensure all remote, onsite, and hybrid work arrangements fully support uninterrupted delivery of managed eFax services across FOH’s nationwide operational footprint.
PLEASE SEE ATTACHED SOLICITATION DOCUMENT FOR ADDITIONAL INFORMATION.
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