Infant security and maintenance services
Closed Solicitation Posted
- Solicitation number
- W81K0426QA020
- Agency
- Medical Command Department of the Army, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 334290 Other Communications Equipment Manufacturing
- Place of performance
- Fort Bragg, North Carolina 28310, United States
- Points of contact
-
- Jason Holck jason.t.holck.mil@health.mil (480) 284-9601
- Cynthia A. Richardson-Rhone cynthia.a.richardson-rhone.civ@health.mil (910) 907-9310
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Army Medical Command, through the Health Readiness Contracting Office at Womack Army Medical Center (WAMC) in Fort Bragg, North Carolina, is soliciting bids for infant security and maintenance services. The procurement encompasses comprehensive maintenance and support for an infant protection system, including 24/7 telephonic customer service, software updates, zero-cost warranty repairs, on-call technician support, annual system inspections with recertification, and supply replenishment of 100 infant transmitters at least twice yearly. Key contractor qualifications include certification to service the system without voiding warranties and location within 125 geographical miles of WAMC to ensure rapid emergency response times. The contract requires compliance with Fort Bragg and WAMC security protocols, including HIPAA training and OPSEC requirements. Award will be made to a single source offeror based on price deemed fair and reasonable, with a solicitation deadline of March 16, 2026, and a contract performance period beginning April 1, 2026.
This opportunity is designated as a Total Small Business set-aside, specifically for Women-Owned Small Businesses (WOSB), under NAICS code 334290 (Other Communications Equipment Manufacturing) and PSC J063 (Maintenance/Repair/Rebuild of Alarm, Signal, and Security Detection Systems). The contract is structured as a three-year firm-fixed-price agreement from April 1, 2026, through March 31, 2029, with two optional one-year renewal periods available. Pricing rates for routine and emergency technician support, along with standard stock refurbishments, will be locked at the proposed amount with no adjustments during contract performance, and all travel costs must be incorporated into the service rates with no separate billing. Key performance metrics include 24-hour response time for routine service calls during business hours (0800-1600) and a revised 12-hour response time for emergency calls outside normal hours, as modified by Amendment 0001 effective March 4, 2026. Performance will take place at the WAMC campus covering the 3rd and 4th floors during operating hours of 7:30 AM to 4:30 PM, Monday through Friday, excluding federal holidays.
Notice text
2 versions
Update #2 · Latest ·
Amendment W81K0426QA020 0001 Is being published.
a. The purpose of this amendment is to revise PWS section 1.3.4 from Provide on-call technician support where 24hr allowed response time for regular or routine service and 2 hour allowed response time for emergency service. TO 1.3.4.Provide on-call technician support where 24hr allowed response time for regular or routine service and 12 hour allowed response time for emergency service.
b. All other terms and conditions remain the same.
Please see the attached.
Health Readiness Contrating Office (HRCO), Bragg Services Branch Contracting Office (BSB), Womack amry Medical Center (WAMC), Fort Bragg, NC 28310 has a requirement for for the following:
Can you provide supply the following service:
All equipment, software and hardware must be compatible with the existing equipment and software. All equipment, software and hardware must possess the capability to feed back to the WAMC’s security suite. All equipment and updates must be compatible with existing equipment and server configurations.
The basic service objective includes the following:
Provide 24-hour / 7 days a week telephonic customer service line to assist with all complaints and service requests
Provide access to all updates
Provide zero cost replacement of faulty parts that fall under warranty.
Provide on-call technician support where 24hr allowed response time for regular or routine service and 2 hour allowed response time for emergency service.
Routine service designates day-time hours (0800 to 1600 hours) where system failure / error is causing a mild – moderate disruption of service.
Emergency hours are designated after hours (1600 to 0800 hours) and / or when the failure / error is severely disrupting the system thus requiring rapid service.
The rate of Routine and Emergency services will be determined at the initial solicitation which will be submitted. Rates shall be locked at the proposed amount and not subject to change. Contractor must take into consideration travel conditions and factor travel into the rate. Travel will not be billed separately.
Provide one (1) annual comprehensive inspection (validation and system recertification) at no additional cost.
Provide supply standard stock refurbishments at a locked in rate in order to continue to support the system.
A standard set of refurbishments of consumable goods consist of one hundred
(100) Infant transmitters supplied at least twice a year.
Stock refurbishment will be supplied at the start of the contract and thereafter when required. Rates will be locked and not subject to change. Items will be delivered to the WAMC warehouse and invoice provided to the COR.
Provide technician notes whenever repairs or inspections are performed that notes the action of the repair and any preventative maintenance that the technician may see. Technician notes will be kept in a binder that shall be left at WAMC for monthly review by the COR to keep track of services and necessary repairs.
Scope: This non-personal, fixed price service contract shall allow any capable vendor / servicer who holds and maintains certifications in the system in order that work performed shall not void the software warranty, previous knowledge of WAMC and Fort Bragg, NC post, to perform maintenance and preventative service to and unto the infant protection system.
Covered (warranty) Equipment List:
- Six (6) Client Computers
- One (1) Client only license (for the use of customer-supplied computers)
- Six (6) card readers (for door or computer)
- Fifteen (15) exit controllers (TECs/DEEACs) – actual number keypads
- One hundred (100) alarming band receivers (ABRs)
- Six (6) staff alert panels (SAP)
- Six (6) quick looks (high visibility or standard)
- Thirty-three (33) Code Locks – Double door items count as 2
- One (1) QR devices (pull cords, call sets, universal, smoke, PIR, dome light)See full solicitation attached
See the full solicitation attached.
Update #1 ·
Health Readiness Contrating Office (HRCO), Bragg Services Branch Contracting Office (BSB), Womack amry Medical Center (WAMC), Fort Bragg, NC 28310 has a requirement for for the following:
Can you provide supply the following service:
All equipment, software and hardware must be compatible with the existing equipment and software. All equipment, software and hardware must possess the capability to feed back to the WAMC’s security suite. All equipment and updates must be compatible with existing equipment and server configurations.
The basic service objective includes the following:
Provide 24-hour / 7 days a week telephonic customer service line to assist with all complaints and service requests
Provide access to all updates
Provide zero cost replacement of faulty parts that fall under warranty.
Provide on-call technician support where 24hr allowed response time for regular or routine service and 2 hour allowed response time for emergency service.
Routine service designates day-time hours (0800 to 1600 hours) where system failure / error is causing a mild – moderate disruption of service.
Emergency hours are designated after hours (1600 to 0800 hours) and / or when the failure / error is severely disrupting the system thus requiring rapid service.
The rate of Routine and Emergency services will be determined at the initial solicitation which will be submitted. Rates shall be locked at the proposed amount and not subject to change. Contractor must take into consideration travel conditions and factor travel into the rate. Travel will not be billed separately.
Provide one (1) annual comprehensive inspection (validation and system recertification) at no additional cost.
Provide supply standard stock refurbishments at a locked in rate in order to continue to support the system.
A standard set of refurbishments of consumable goods consist of one hundred
(100) Infant transmitters supplied at least twice a year.
Stock refurbishment will be supplied at the start of the contract and thereafter when required. Rates will be locked and not subject to change. Items will be delivered to the WAMC warehouse and invoice provided to the COR.
Provide technician notes whenever repairs or inspections are performed that notes the action of the repair and any preventative maintenance that the technician may see. Technician notes will be kept in a binder that shall be left at WAMC for monthly review by the COR to keep track of services and necessary repairs.
Scope: This non-personal, fixed price service contract shall allow any capable vendor / servicer who holds and maintains certifications in the system in order that work performed shall not void the software warranty, previous knowledge of WAMC and Fort Bragg, NC post, to perform maintenance and preventative service to and unto the infant protection system.
Covered (warranty) Equipment List:
- Six (6) Client Computers
- One (1) Client only license (for the use of customer-supplied computers)
- Six (6) card readers (for door or computer)
- Fifteen (15) exit controllers (TECs/DEEACs) – actual number keypads
- One hundred (100) alarming band receivers (ABRs)
- Six (6) staff alert panels (SAP)
- Six (6) quick looks (high visibility or standard)
- Thirty-three (33) Code Locks – Double door items count as 2
- One (1) QR devices (pull cords, call sets, universal, smoke, PIR, dome light)See full solicitation attached
See the full solicitation attached.
Attachments
| File | Type | Posted |
|---|---|---|
| Solicitation Amendment W81K0426QA0200001 SF 30.pdf | ||
| Solicitation - W81K0426QA020 Professional Appearance.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Infant security and maintenance services | Solicitation | |
| Infant protection bands & maintenance service | Pre-Solicitation |
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