Individual Assistance Modernization

The Federal Emergency Management Agency (FEMA) is seeking to modernize its Individual Assistance Program through the procurement of integrated technology solutions to replace over 25 legacy systems, some dating back to the 1990s, that currently deliver disaster survivor assistance services. This pre-solicitation notice represents a comprehensive technology modernization effort aimed at creating a seamless, scalable, and secure platform capable of supporting millions of disaster survivors simultaneously through improved registration processes, case management, inspections, and communication channels. Key requirements include FedRAMP Moderate/High security compliance, support for up to 10,000 concurrent users during disaster periods, AI-enabled omnichannel support, multilingual capabilities (English/Spanish), and event-based architecture that maintains survivor data across multiple disaster events. The evaluation will focus on vendors' solution approaches, technical architectures, project management methodologies, and their ability to meet FEMA's modernization requirements through custom, commercial off-the-shelf, or hybrid solutions. The response deadline for this Request for Information (RFI) was July 3, 2025, with vendors required to submit 40-page PDF responses addressing seven key questions about their proposed solutions.

This procurement opportunity does not include any set-aside designations, making it available to all qualified contractors regardless of size or socioeconomic status. The solicitation documents do not identify any current incumbents or existing contractors for the Individual Assistance Program systems being replaced. While specific award values or budget ranges are not disclosed in the pre-solicitation materials, vendors are required to provide rough order of magnitude cost estimates as part of their RFI responses. The technical architecture diagrams reveal the complexity of the current system ecosystem, including major platforms such as NEMIS-IA (National Emergency Management Information System), SOAR (Survivor Online Application & Resources Portal), HOMES (Housing Operations Management Enterprise System), and the FEMA Dex Data Lake infrastructure. The modernization effort encompasses 11 distinct use cases covering system architecture, registration, call center management, home inspections, case updates, and information sharing with partners, indicating a comprehensive transformation of FEMA's disaster response technology infrastructure.