Household Goods (HHG) Relocation Services (Beginning 2019. 12. 12)

The United States Transportation Command, on behalf of the Department of Defense, is seeking a contractor to provide global household goods (HHG) relocation services for military personnel undergoing permanent change of station moves. These comprehensive services encompass move counseling, household goods transportation, traffic management, storage-in-transit warehouse services, pickup and delivery of shipments, claims processing, and reporting. The contractor must demonstrate capability in information technology systems, quality assurance, notifications, transition planning, and cybersecurity measures. Evaluation will be based on business and technical proposals, past performance, and pricing submissions, with offerors required to provide operational approaches, capacity and subcontractor management plans, transition planning details, and IT services descriptions. Critical deadlines included a request for DoD Secure Access File Exchange drop-off codes by December 20, 2019 at 12:00 PM CST, and submission of SF30 offers by December 23, 2019 at 12:00 PM CST, with the solicitation having been reopened under Amendment 04 to revise storage-in-transit requirements and clarify delivery date spread specifications.

This procurement carried no set-aside designation and resulted in the award of a fixed-price contract with economic price adjustments to American Roll On Roll Off Carrier Group, Inc. valued at $7,211,331,984 for an indefinite delivery, indefinite quantity contract structure. The base period of performance runs from May 1, 2020 through January 31, 2024, with the first task order for moving services scheduled for issuance on February 1, 2021. The contract required the use of a network of household goods service providers with a commitment that at least 40 percent of subcontracting dollars flow to small businesses, with four principal subcontractors identified in the award. The services will be performed globally to support military personnel relocations, encompassing door-to-door moving services that handle all aspects of household goods relocation from initial notification through final claims settlement.