GHC-Use Case 11 Dec 2019.pdf

Global Household Goods Contract (GHC) Technical Capability (Oral Presentations/Demonstrations) Use Case

RFP #HTC711-19-R-R004

Location: Drury Inn and Suites, 1118 Central Park Drive, O’Fallon, IL: 62269 Time: (Times and dates will be assigned at a later date) Date: 28 and 29 January 2020

Identifier: HTC711-20-D-R030-UC01

Instructions: Offerors remaining in the competitive range are offered an opportunity to demonstrate their IT and mobile capabilities to illustrate and amplify those narrated in their written proposals. Oral presentations will be used to augment written technical proposals for Sub-Factor 4, IT Services and will be subject to the same evaluation criteria as the technical capability subfactor IT Services used for written proposals. Oral presentations will not substitute for the written portion of technical proposals. Oral presentations will provide an opportunity to present the following relocation use-case from notification of a move to delivery and claims settlement, through offerors’ commercial system(s), within the context of the Government’s requirements. Demonstration from offerors’ production, test, or training system is preferred over slides only. The demonstration provides for open dialogue among the parties. Videotaped presentations will not be considered as part of the oral presentations, as they must be conducted in-person.

Presenters must be qualified to answer IT questions regarding their presentation as part of the evaluation.

Slides may be used outlining the oral process presented. Should a discrepancy between offerors’ written technical proposal and the oral presentation exist, written technical proposals will take precedence. Below is a list of criteria from the RFP applicable to the presentation:

a. Slides must be Microsoft Office Power Point slides or Adobe PDF (may include embedded media clips, if applicable).

b. Each Offeror will be allowed 15 minutes of set-up time, and demonstration shall be no longer than 60 minutes in duration (total of 1 hr and 15 min per Offeror).

c. There is no limitation on the number of slides; however, any slides not briefed during the 60 minute presentation will NOT be considered in the evaluation.

d. Commercial internet will be available in the location for oral presentations at a level and quality of service common to hotels.

Description: A soldier, SFC Thompson, with spouse and two children received Permanent Change of Station (PCS) orders to move from (Fayetteville, NC 28301) to (Colorado Springs, CO 80914). The GHC contractor receives basic information about the move in a Move Task Order. The GHC contractor will counsel the member and spouse, schedule the pack, pickup, provide transportation and delivery. The offeror will simulate, using their production IT system (or a representative test / training instance), how the move will be accomplished and how interaction between the member / spouse and the offeror will be conducted.

Goal: Relocate household goods

Preconditions (State(s) the system can be in before this use case starts)

1. The Move Task Order is simulated to have been received and the basic move information established such that the offeror's commercial process proposed to be used for GHC can proceed.

2. Actors representing the actors under GHC are present and have accounts.

Assumptions (Assumptions that have been made)

1. This is a normal move, without unexpected conditions (ex: weather, accidents, diversion, delays in delivery, etc)

2. The offeror will demonstrate all methods of customer interaction supported by their system.

3. Common commercial internet (hotels, coffee shops, airports) will be sufficient for responsive customer interaction

Frequency See PWS

Basic Course (Happy Path)

1. Use case begins when SFC Thompson receives PCS orders

2. [Simulated] SFC Thompson completes on-boarding in MilMove and the move task order is successfully transmitted to and received by the offeror's system.

3. The offeror's counselor contacts SFC Thompson to schedule counseling

4. SFC Thompson and spouse are counseled and key dates agreed to

5. The pack out is simulated as complete, the offeror demonstrates system level interaction to include expected inventory processing and storage in transit.

6. The load is simulated completed and van pulls away. The offeror demonstrates system level interaction, to include any progress updates pushed and any responses to customer query for status are addressed.

7. Delivery location and date are validated with SFC Thompson.

8. Delivery is simulated. The offeror demonstrates how their system records delivery, exceptions, and damage.

9. SFC Thompson files a simulated claim and the offeror demonstrates how their system facilitates filing and settling of the claim

10. Use case ends when the claim is settled.

Alternate Course A: Description of the alternate course Condition: Indicate what happened

A.1 At some point, demonstrate how interaction may be accomplished in an internet disadvantaged location

Post conditions (State(s) the system can be in when this use case ends)

1. Commercial report on the move reflecting interactions and statuses.

Actors (List of actors that participate in the use case)

Mandatory SFC Thompson SFC Thompson's spouse Offeror's counselor

Notional (based on offeror's commercial practice) Packing Lead Driver Delivery Lead Claims Official