Hospitality Concierge Customer Service Representatives

This solicitation seeks to award an indefinite delivery/indefinite quantity contract for non-personal services to provide various types of hospitality customer service representatives at multiple military medical facilities. The Defense Health Agency is seeking to procure concierge services including program management, customer service, patient transport, environmental monitoring, and facility greeters at Walter Reed National Military Medical Center, Fort Belvoir Community Hospital, and Joint Base Andrews. Evaluation will be based on price and non-price factors including past performance, with the award going to the offeror providing the best overall value. The deadline for questions is June 4, 2020 and proposals are due on the same date.

The set-aside designation is competitive 8(a). The primary NAICS code is 561320 for temporary help services and the PSC code covers non-personal services. Key details include a requirement for six customer service representatives and one environment of care rover at Walter Reed as essential personnel under a one-year base period and four one-year option periods. The place of performance is within the United States at the specified military medical facilities in the National Capital Region.