SOLICITATION AMENDMENT HT001419R00210001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to:

1.Incorporate answ ers submitted in response to prospective offerors questions directed specifically to solicitation HT001419R0021.

2. Update Addendum to FAR 52.212-1, Factor IV: RFP Documents.

3. Update Addendum to FAR 52.212-2, Factor IV: RFP Documents.

SEE SUMMARY OF CHANGES

1. CONTRACT ID CODE PAGE OF PAGES

J 1 18

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 04-May-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HT001419R0021

X 9B. DATED (SEE ITEM 11)

21-Apr-2020

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 2 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

04-May-2020

CODE

DHA CONTRACTING OFFICE-(NCR-CD) HT0014

8111 GATEHOUSE ROAD

2ND FLOOR

FALLS CHURCH VA 22042

HT0014 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

HT001419R0021

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

QUESTIONS & ANSWERS

HT001419R0021 Q&As

Question 1: Can you provide clarity on the requirement for offerors to have a collective bargaining agreement (CBA) with the National Association of Concierges? We are only familiar with CBAs that are provided as part of a solicitation and typically have an impact on pricing. Is this a CBA between each prospective offeror and the National Association of Concierges? Or is it something the Govt. will provide as a solicitation attachment?

Answer 1: Addendum to FAR 52.212-1, Factor IV: RFP Documents, paragraph (f) has been amended as follows:

(f) Within this volume, Offerors should submit one (1) copy of their current collective bargaining (CBA) agreement with the National Association of Concierge’s as part of their submission. If the offeror does not have a current CBA with the National Association of Concierge's, a negotiated CBA with the National Association of Concierge’s shall be submitted to the Government within 30 days after contract award.

The following text has been deleted, “Failure to provide the collective bargaining agreement with the National Association of Concierge shall eliminate the offeror from further consideration for award.”

Addendum to FAR 52.212-2, Factor IV: RFP Documents, paragraph 2 has been amended as follows:

2. Collective Bargaining Agreement: Offerors should submit one (1) copy of their current collective bargaining agreement with the National Association of Concierge’s as part of their submission. If the offeror does not have a current CBA with the National Association of Concierge's, a negotiated CBA with the National Association of Concierge’s shall be submitted to the Government within 30 days after contract award.

Question 2: Reference: Factor IV: RFP Documents. *Collective Bargaining Agreement:

Offerors must submit one (1) copy of their current collective bargaining agreement with the National Association of Concierge’s as part of their submission. Compensation Factor 1, will be evaluated on a “Go/No- Go” basis. *Failure to provide the collective bargaining agreement with the National Association of Concierge shall eliminate the offeror from further consideration for the award.

Please clarify this requirement further. How should we have this in place before the contract award? Is there a CBA/Union in place that the government wants the new contractor to incorporate? The clarification on this will be highly appreciated.

Answer 2: Please refer to question and answer #1.

Question 3: Reference Factor II: Past Performance. Past performance information may be used for both responsibility determinations and as an evaluation factor for award. The Past Performance Questionnaire included with the Attachments will be used to collect information on an offeror’s performance under existing and prior contracts/subcontracts for services similar in scope, magnitude, relevance and complexity to this requirement in order to evaluate offerors’ consistently in accordance with the past performance evaluation factor set forth in the Evaluation Factors for Award clause. References other than those identified by the offeror may be contacted by the Government and used in the evaluation of the offeror’s past performance.

Due to COVID-19 lockdown situations, many of our customer POC/CORs are not able to respond to PPQs on time. Considering this situation, will the government accept any other form of response for the evaluation purpose. E.g. CPARS?

Answer 3: Please refer to the Addendum to FAR 52.212-1, Factor II: Past Performance, section (c), paragraph (3).

Question 4: What kind of vehicles (model of vans, buses, etc), currently used by the incumbent at the seven MTFs, is used as a Patient Transporter?

Answer 4: WRNMMC: Equipment: The Contractor will furnish one American with Disabilities Act (ADA) compliant vehicle; which will be no more than 3 years old and have no more than 60,000 miles on the Odometer. Additionally, the contractor will furnish one Golf Cart to conduct environment of care rover patrols. Both of these vehicles will be maintained mechanically by the contractor. The vehicles will have appropriate insurance coverage. The contractor will also be responsible for replacement vehicles if either should be inoperable for more than 48 hours to ensure complete coverage of requirements within this contract. The vehicle currently used is a van with ADA compliance.

Question 5: On page 94, seven (7) places of performances are indicated; at what point in the five year contract will the duty location for personnel be located at an MTF within the National Capital Market?

Answer 5: Duty locations will be identified on individual task orders placed off of the awarded Indefinite Delivery, Indefinite Quantity (IDIQ) contract resulting from this solicitation.

Question 6: On pages 85-87 of the RFP, Past Performance, there is no requirement of the subcontractor to submit any past performances; is this an oversight?

Answer 6: Please refer to the Addendum to FAR 52.212-1, Factor II: Past Performance, section (a).

Question 7: On page 88 of the RFP, "Failure to provide the collective bargaining agreement with the National Association of Concierge shall eliminate the offeror from further consideration for award." Will you provide a copy of the current CBA or the name, phone number and email address of the individual in the NAC responsible for the CBA for this RFP.

Answer 7: This information will be provided to the awardee.

Question 8: On page 88 of the RFP, you cite two requirements, if not met, shall eliminate the offeror's bid proposal...to provide the $5M LOC and the CBA with the National Association of Concierge. We believe that both requirements, if they remain in the RFP, will lead to a protest before the bid submission date. The pricing proposal should accommodate the $5M LOC, and your providing the current CBA should accommodate the other. Why don't you make the adjustments by eliminating both requirements of the RFP?

Answer 8: Please refer to question and answer #1. There is no change to the Letter of Credit requirement.

Question 9: Evaluation Factor IV (f); p. 88 of 147. Per solicitation Factor 4, section F; offerors are to submit 1 copy of their current collective bargaining agreement with the National Association of Concierge’s as part of their submission. Not all qualified vendors have current CBA’s with the NCA. Requiring a current CBA in place with the NCA unduly limits competition and provides an unfair advantage to the incumbent contractor. Any awardee will be required to negotiate a CBA with NCA upon award.

Will the government remove the requirement for a current CBA with the NCA? Instead, to reflect experience with a Collective Bargaining Unit (CBU), can the Government use the past performance submissions to substantiate CBU experience?

Answer 9: Please refer to question and answer #1.

Question 10: Evaluation Factor I; p. 85 of 147. To properly price fringe benefits under the CBA, can the government please provide the current CBA under the incumbent contractor (GCP, Inc)?

Answer 10: Please refer to question and answer #7.

Question 11: Reference: 1.19 Personal Security – Criminal Background Investigation Requirements. 1.19.5 Personnel may be employed under the contract pending completion of the background checks provided the activity uses line-of-sight supervision while minor children are in the care of that individual. The contract personnel shall be within line-of-sight supervision of a staff person whose background check has been successfully completed, or is in the presence of the child's parent or guardian.

Historically what is the timeframe for getting the completed Background checks done? Based on 1.19.5, will the government allow contractor employees to start on the job while the background investigation is going on?

Answer 11:

JBA - Normally it can take anywhere from 3 to 6 weeks for a clearance to be processed and approved. Normal process is that no candidate can start unless they can receive a CAC; however due to current conditions and fingerprints are closed at this time management can waive the security process until fingerprints are up and running again. Please note that once fingerprints are open again, all candidates will not be able to start until their security clearance is approved.

FBCH - The initial background investigation usually takes from one to three days. If the initial background check comes back clean, it is possible for contractor employees to start before the extensive background investigation is completed by OPM, but never without having the basic background investigation completed.

WRNMMC - Historically, the contractor is usually already working from the previous contract.

If the new vendor is bringing on a new contractor, his/her fingerprinting should be completed through Base Security. Once the results are received in Personnel Security, the COR will receive an email that states: The following Subjects have been deemed an acceptable risk to in-process while their investigation is ongoing. If the Central Adjudication Facility determining the Subject's eligibility awards a Favorable determination at the conclusion of their investigation, he/she will be allowed to continue on the contract endeavor; however, if the Subject receives an Unfavorable determination, he/she will not be allowed to continue on the contract endeavor and must be dismissed immediately.

Question 12: Reference: 1.19 Collective Bargaining Agreement (CBA)

We reached out to the National Association of Concierge and requested the information on CBA and they mentioned that NAC has no information or idea about it. Will the government provide more Information on the process to get CBA in place and approved?

Answer 12: Please refer to question and answer #1.

Question 13: Is the incumbent contract has a CBA in place and if so, will the government share a copy of the same.

Answer 13: Yes, please refer to question and answer #7.

Question 14: Reference: 1.16 Health and Immunization Requirements

In addition to the Health and Immunization requirements mentioned in the solicitation, will the government require any specific or additional requirements in view of ongoing COVID-19 pandemic? If so, please provide that information.

Answer 14: JBA/FBCH/WRNMMC - There is no change to the current requirement as stated in the requirement.

Question 15: Please provide the incumbent contract number and information. Please clarify if the services covered under the incumbent contract are similar in scope and magnitude (Locations and FTEs) as required by the current solicitation, if not please provide additional information for the same.

Answer 15: The incumbent information will be provided to the awardee. The service on the solicitation is the same as the current contract.

Reference for questions 16-19. Page 88 of 147, Addendum to FAR 52.212-1, Factor IV RFP Documents. Paragraph (f) requires “Within this volume, Offerors must submit one (1) copy of their current collective bargaining agreement with the National Association of Concierge’s as part of their submission. Failure to provide the collective bargaining agreement with the National Association of Concierge shall eliminate the offeror from further consideration for award.”

Question 16: Are the personnel on this contract currently covered by a collective barging agreement?

Answer 16: Yes, This information will be provided to the awardee.

Question 17: Is it expected that all personnel would be covered by a collective bargaining agreement in the future?

Answer 17: Please refer to question and answer #1.

Question 18: Are all of the positions on this contract covered by the same collective bargaining agreement?

Answer 18: Please refer to question and answer #1.

Question 19: Could the government provide more information on the “National Association of Concierge” as we cannot find record of that organization?

Answer 19: National Concierge Association.

Question 20: Can you name the incumbent contractor, contract value and length?

Answer 20: The incumbent information will be provided to the awardee.

Question 21: Did the previous contract complete all option periods?

Answer 21: Yes, all option on the current contract is completed.

Question 22: In regards to the requirement to include a current CBA with the National Association of Concierge, this would limit the number of available bidders to almost exclusive to the incumbent. In the past we have always been granted a 30 day period from the time of award to negotiate with the incumbent union. Is it possible to remove this requirement, or alter it to give a negotiating period with the union upon award?

Answer 22: Please refer to question and answer #1.

Question 23: Is there currently an incumbent for this contract?

Answer 23: Yes.

Question 24: Will this contract be multiple awards? If so, how many companies will be awarded the contract?

Answer 24: The Government contemplates award of a single Indefinite Delivery, Indefinite Quantity (IDIQ) contract with Firm Fixed Price provisions resulting from this solicitation.

Question 25: If the contract is a multiple award would a company have to fill all positions?

Answer 25: The Government contemplates award of a single indefinite Delivery, Indefinite Quantity (IDIQ) contract with Firm Fixed Price provisions resulting from this solicitation. Yes, the awardee have to fill all the positions.

Question 26: Also, does DHA pay in net 10 days?

Answer 26: Payment due dates are calculated in accordance with Federal Acquisition Regulation (FAR) 52.232-25. The due date for making invoice payments by the designated payment office shall be the later of the following two events (excluding the exceptions noted in FAR 52.232-25:

The 30th day after the designated billing office has received a proper invoice from the contractor.

The 30th day after the Government acceptance of supplies delivered or services performed by the contractor. However, if the designated billing office fails to annotate the invoice with the actual date of receipt, the invoice payment due date shall be deemed to be the 30th day after the contractor’s invoice is dated, provided a proper invoice is received and there is no disagreement over quantity, quality, or contractor compliance with contract requirements, whichever is the later date.

Question 27: How many customer service representatives are needed?

Answer 27: Please refer to the solicitation pages 3 through 24.

Question 28: In accordance to FOIA What is the independent government estimate for this contract? Who is the FOIA representative?

Answer 28: Please refer to the Addendum to FAR 52.212-1, Factor IV: RFP Documents, section (n).

FOIA Representative:

ATTN: Chief Rahwa A. Keleta FOIA Public Liason Defense Health Agency 7700 Arlington Boulevard, Suite 5101 Falls Church, VA 22042-5101 Phone: 1-703-275-6017

Question 29: If the Small Business Representations are in SAM? Is it necessary to still complete the form that is included in the solicitation?

Answer 29: Please refer to the Addendum to FAR 52.212-1, Factor IV: RFP Documents.

Question 30: Can you extend the deadline for proposals to May 27, 2020 at 5:00 p.m.?

Answer 30: The proposal due date will not be extended.

Question 31: What are you looking for in a compensation plan?

Answer 31: Please refer to the Addendum to FAR 52.212-1, Factor II: Compensation Plan.

Question 32: Do you want a methodology of how the work will be performed or just a quote?

Answer 32: Please refer to the Addendum to FAR 52.212-1, section (i).

Question 33: If the taxpayer filed for bankruptcy will that disqualify them from obtaining federal contracts?

Answer 33: No, there is no automatic disqualification of an offeror from award solely because they had a bankruptcy (BK), or have a pending petition for BK.

Question 34: Is it necessary for a company to have past performance in providing customer service to a federal government agency?

Answer 34: Please refer to the Addendum to FAR 52.212-1, Factor II: Past Performance, section (d), paragraph (1).

Question 35: The Company would have to be in the 8(a) program to qualify for an award?

Answer 35: Please refer to the Addendum to FAR 52.212-1, Factor IV: RFP Documents, section (o).

Question 36: Are contractors required to use the SCA wage determination for this opportunity?

If so, please clarify which job title contractors should use for services required?

Answer 36: Yes, please refer to Wage Determination No.: 2015-4269 Revision No.: 11 and Wage Determination No.: 2015-4281 Revision No.: 15 in the solicitation.

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

ADDENDUM 52.212-1

Addendum to FAR 52.212‐1

Paragraph (a) is hereby supplemented with the following:

(a) Submission of Offers. The following supplements this paragraph with respect to the information and documents required for submission in response to this solicitation:

(1) Electronic Offers. All offers in response to this solicitation must be emailed directly to Ms.

Tamia M. McCoy at tamia.m.mccoy.civ@mail.mil and Mrs. Fa’atalivale Te’o-Lewis at faatalivale.m.teo-lewis.civ@mail.mil. Note: As a reminder all offers must arrive by the time specified in the solicitation.

(2) Failure to email all POCs’ correct email addresses may result in non-viewed emails. The offeror is responsible for verifying that the Government is in receipt of questions and proposals.

Offerors may request verification by email to Ms. Tamia McCoy to confirm that the government is in receipt of questions and proposals by the time specified in the solicitation.

(b) The Government intends to award a contract without further communicating with contractors.

Consequently, contractors are highly encouraged to quote their best technical and pricing quotes in their initial submissions. However, the Government reserves the right to communicate with any or all contractors submitting a technical and price quote, if it is determined advantageous to the Government to do so.

(c) Offerors may send questions via email to both the Contracting Officer at faatalivale.m.teo-lewis.civ@mail.mil and the assigned Contract Specialist at tamia.m.mccoy.civ@mail.mil no later than 10:00AM (Eastern Standard Time) on 27 April 2020. Answers will be published after that date as an update to original RFP. Any Questions received after this/time need not be not be answered by the Government. Offerors are advised that the Government does not anticipate any further extension to the solicitation due date. Answers will not be provided directly to companies, firms or individuals.

(f) Basis for Award. The award will be made to the offeror whose proposal is determined to be the most beneficial (best value) to the Government, with appropriate consideration given to three (3) evaluation factors using a Tradeoff process. The Contracting Officer intends to award without discussion, but reserves the right to do so in his or her sole discretion.

(g) Data Universal Numbering System (DUNS)/CAGE Code. The offeror shall obtain these said Codes and submit them to Contracting Center. Registration in the System for Award Management (SAM) https://www.sam.gov/portal/public/SAM/ and the Online Representations and Certifications, if you are a U.S. business entity. Award cannot and shall not be made to an offeror without these codes.

(h) Proposal Preparation Costs. The Government will not pay any costs incurred in the submission of an offer, in making any necessary studies for the preparation thereof, or for any visit(s) the Contracting Officer may request for the purpose of clarification of the offer.

(i) The offeror is responsible for ensuring that its proposal is complete. The proposal shall be clear, concise, and shall include sufficient detail for effective evaluation and for substantiating the validity of any stated claims. The proposal shall not simply rephrase or restate the Government's requirements, but rather shall provide convincing rationale to address how the offeror intends to perform the requirement.

Offerors shall assume that the government has no prior knowledge of their experience and will base its evaluation solely on the information presented in the offeror's proposal. Offerors are required to meet all solicitation requirements, including terms and conditions, representations and certifications, and technical requirements. The Government may deem an Offeror’s non- conformance with the instructions provided herein as being non-responsive and ineligible for award.

(j) Protests received at a level higher than the Contracting Officer will be referred to the Contracting Officer. Protestor may request a review by the Contracting Officer or an independent review at a level higher than the Contracting Officer. Requests for appeals or independent review will be addressed to the Contracting Officer for referral to the review authority. Questions on this process will be referred to the cognizant Contracting Officer identified in the solicitation.

(k) The non-FAR Part 12 discretionary FAR, DFARS, and local provisions included herein are incorporated into this solicitation either by reference or in full text. If incorporated by reference, see provision 52.252-1 herein for locations where full text can be found.

(l) The solicitation should be completed, signed and received at this office not later than the date/time specified in on page one of the solicitation (Standard Form [SF] 1449). Failure to provide all information requested and in the appropriate format as required may cause the offer to be rejected and no longer considered for award. Please note that your offer must include all of the following information. Submit your proposal in four (4) separate volumes as follows:

Factor I: Price

Factor II: Past Performance

Factor III: Compensation Plan

Factor IV: RFP Documents: Solicitation, Offer, and Award Documents, Representations and Certifications, and Offeror’s Business Information, to include the Letter of Credit and the collective bargaining agreement with the National Association of Concierge.

(a) Utilizing the Price matrix (Attachment 2), propose Firm-Fixed unit prices for each Contract Line Item (CLIN) listed in the Government-provided Price matrix.

• Offerors are required to use the Price matrix included. Offerors are responsible for ensuring that their price proposal is free from mathematical errors. Offerors must make sure to total Base Year and Option years are added together for total price. Offerors are further cautioned that failing to propose unit prices on Firm-Fixed-Price CLINs may result in their company being determined non-responsive and eliminated from consideration for award.

• Firm-Fixed unit prices proposed by the successful offeror on the Price matrix will be incorporated into the IDIQ contract. If the Government issues task orders, the Government will use the unit prices proposed by the successful offeror.

• Offerors are advised that by submitting a proposal, the offeror agrees to hold the prices in its offer firm for 180 calendar days from the date specified for receipt of offers.

(a) Offerors shall submit the information requested below as part of their proposal for both the offeror and any proposed subcontractors for subcontracts expected to exceed 25% of the requirement.

The information may be submitted prior to other parts of the proposal in order to assist the Government in reducing the evaluation time. The document shall be submitted in Microsoft Word compatible format and shall not be more than one page for the prime contractor and one additional page for each major subcontractor.

(b) (1) Offerors shall submit at least one (1) but no more than three (3) relevant Federal Government contracts and subcontracts with at least 6 months of performance that ended no earlier than six (6) years before the date this solicitation was issued, including contracts and subcontracts currently in process, which are similar in nature to the requirement.

(2) The contracts and subcontracts listed may include those entered into with Federal, State, local governments and commercial businesses, which are similar in scope, magnitude, relevance and complexity to the requirement described in the RFP. Include the following information for each contract and subcontract listed:

(a) Name of contracting activity.

(b) Contract number.

(c) Contract title.

(d) Contract type.

(e) Brief description of contract or subcontract and relevance to this requirement.

(f) Total contract value.

(g) Period of performance.

(h) Contracting Officer, telephone number and e-mail address, if available.

(i) Program manager/project officer, telephone number and e-mail address, if available.

(j) Administrative Contracting Officer, if different from (h) above, telephone number and e-mail address (if available).

(k) List of subcontracts (if applicable).

(c) Offerors should not provide general information on their performance on the identified contracts and subcontracts. General performance information will be obtained from the references.

(1) Offerors may provide information on problems encountered and corrective actions taken on the identified contracts and subcontracts.

(2) References that may be contacted by the Government include the Contracting Officer, program manager/project officer, or the Administrative Contracting Officer.

(3) If no response is received from a reference, the Government may make an attempt to: contact another reference identified by the offeror, contact a reference not identified by the offeror, or complete the evaluation with those references who responded. The Government shall consider the information obtained from other sources when evaluating an offeror’s past performance (such as PPIRS, FAPIIS, etc.).

(4) Attempts to obtain responses from references will generally not go beyond two telephone messages and/or written requests from the Government, unless otherwise stated in the solicitation.

The Government is not obligated to contact any of the references identified by the offeror. It is the offeror’s responsibility to ensure that their references submit the Questionnaire to the Government.

The Government is not responsible for the failure of any source to respond to a request for a past performance assessment on a timely basis.

(5) For each identified effort for a commercial customer, the Offeror shall also submit a client authorization letter, authorizing release to the Government of requested information on the Offeror's performance.

(6) The Government is not obligated to contact any of the references identified by the offeror. The offeror is responsible for ensuring that their references submit the Questionnaire to the Government.

The Government is not responsible for the failure of any source to respond to a request for a past performance assessment on a timely basis.

(d) Offerors must send a Past Performance Questionnaire (attachment 3) to each reference listed in their proposal to assist in the timely processing of the past performance evaluation. Offerors are encouraged to consolidate requests whenever possible (i.e., if the same reference has several contracts, send that reference a single notice citing all applicable contracts). Offerors may send Past Performance Questionnaire to references with copies forwarded to the Contracting Officer.

(1) If an offeror has no relevant past performance history, an offeror must affirmatively state that it possesses no relevant past performance history.

(2) Past Performance Questionnaires should be sent to the individual references on or around the tenth working day after the proposal release date, but no later than 5 working days prior to the proposal closing date. The offeror may forward a copy of the Past Performance Questionnaire to the Contracting Officer simultaneously with mailing to references.

(e) The questionnaire should be emailed directly to Ms. Tamia M. McCoy at tamia.m.mccoy.civ@mail.mil ON OR BEFORE 21 May 2020 at 5:00PM Eastern Standard Time (EST). The offeror should instruct POCs not to send a copy back to the offeror, but to tamia.m.mccoy.civ@mail.mil as listed on the questionnaire.

Please request that any questionnaire submitted includes the following information in the subject line so the email is not misconstrued as SPAM or otherwise deleted: Past Performance Questionnaire

HT001419R0021.

(f) Past performance information may be used for both responsibility determinations and as an evaluation factor for award. The Past Performance Questionnaire included with the Attachments will be used to collect information on an offeror’s performance under existing and prior contracts/subcontracts for services similar in scope, magnitude, relevance and complexity to this requirement in order to evaluate offerors’ consistently in accordance with the past performance evaluation factor set forth in the Evaluation Factors for Award clause. References other than those identified by the offeror may be contacted by the Government and used in the evaluation of the offeror’s past performance.

(g) Any information collected concerning an offeror’s past performance will be maintained in the official contract file.

(h) Offerors with no relevant past performance history or for whom information on past performance is not available, will be evaluated neither favorably nor unfavorably on past performance.

(i) The Government reserves the right to reject a proposal if the offeror misrepresents or withholds past performance information or information regarding its certifications or business condition, or its capability to perform the requirements of this contract.

Factor II: Compensation Plan

Offerors shall include a total employee compensation plan for each labor category, provided at attachment 2. The documentation shall include the following items:

(a) The proposed unburdened direct labor rate (base compensation) for each employee proposed.

(b) The total unburdened cost of the proposed fringe benefits package for each employee proposed, including (1) a list and brief summary of the benefits that make up the fringe package (e.g. vacation time, sick leave, bonus/incentive plans, family leave, insurance); and (2) An itemization of the benefits that require employee contributions and the amount of that contribution as a percentage of the cost of the particular benefit.

(c) The technical shall not exceed 10 pages (page count does not include the offeror’s completed Compensation Matrix) and must be submitted in Microsoft Word compatible format. The technical information shall include the company’s name, address, individual names, CAGE Code, DUNS number on the first page.

Factor IV: RFP Documents

Solicitation, Offer, and Award Documents, Representations and Certifications, and Offeror’s Business Information.

(a) Completed and signed SF 1449, page 1, Blocks 17a, 30 a. - c, of the solicitation. Offeror must also put the total amount of the proposal (to include the summation of all CLINs, base and option periods) into Block 26, page 1 of the SF 1449. The offeror is not required to submit the entire SF 1449. The offeror MUST submit the SF 1449 pages that have been filled out by the offeror.

(b) Signed amendments (if any). Only page 1 of the amendment hall be submitted and must be done so in PDF compatible format. The offeror may combine the signed page 1 of the SF 1449 and Amendments into a single PDF file.

(c) Representations and Certifications found at FAR 52. 212-3 Alt 1 and 52.209-7 - MUST be completed. These must be submitted in Microsoft Word compatible format. The Offeror is encouraged to cut-and-paste these clauses into a separate Microsoft Word document to reduce file size. The Offeror should ensure that the appropriate NAICS Code for this procurement is included in the System for Award Management (https://www.sam.gov/portal/SAM/#1) and in the Representations and Certifications for the company.

(d) A business information document shall be submitted along with the RFP documents. At a minimum, this document must include contact information such as e-mail addresses and telephone numbers for the principals and other information about the business and major subcontractors as applicable. If there are major subcontractors (performing 25% or more of the work), the offeror must state what percentage of the effort the subcontractor(s) will be performing. This document must be in Microsoft Word or Adobe PDF compatible format. At its discretion, the offeror may provide additional information about the company’s history, capabilities, or any other details deemed appropriate. This document must be no more than 4 pages in length.

(e) Within this volume, offerors must include a Letter of Credit to demonstrate the offeror’s financial health and capacity to cover expenses for this requirement. The document, issued by a bank or other financial institution, shall provide the offeror a line of credit for a minimum of $5 million. The Letter of Credit shall include contact information of the issuing organization and the Letter of Credit may be contingent on award of this contract. The date of the letter can be anytime between the release of the RFP and proposal due date. Offerors may submit a Letter of Credit with an initial expiration date to cover the entire performance period (5 years) or a letter with an initial expiration date that is a minimum period of one year from the date of issuance. If valid for the first year, the letter will be required to be renewed and provided to the contracting officer annually. The document, issued by a bank or other financial institution, must include contact information for the issuing organization.

Failure to provide the letter of credit shall eliminate the offeror from further consideration for award.

(f) Within this volume, Offerors should submit one (1) copy of their current collective bargaining (CBA) agreement with the National Association of Concierge’s as part of their submission. If the offeror does not have a current CBA with the National Association of Concierge's, a negotiated CBA with the National Association of Concierge’s shall be submitted to the Government within 30 days after contract award.

(g) Each volume shall be submitted in an electronic format as indicated in the chart below. Any revisions will be clearly marked (as a result of negotiations or proposal revisions). Each file shall be clearly identified (e.g. Volume I

– Price).

(h) A standard, 12-point minimum font size applies. Arial or Times New Roman fonts are required.

Tables and illustrations may use a reduced font size no less than 8-point and may be landscape.

(i) Page limitations shall be counted as maximums. If exceeded, the excess pages will not be read or considered in the evaluation of the proposal. Each page shall be counted except for the following:

a) Volume Cover Pages

b) Table of Contents

c) Summary of Section

d) Glossaries

e) Blank Pages

A summary of electronic proposal documents to be submitted is as follows:

Note: Proposal Copies: Offerors shall provide two separate electronic copies of their proposals. Copy One (1), Un‐Sanitized; Copy Two (2) Sanitized shall not contain offeror name nor logo, employee signature, initials, any Joint Venture Partner, or any Subsidiaries. This copy will be used in the Evaluation of Proposals. Offerors are advised hereby that without a Sanitized copy of their Proposal, their submission must be deemed as Non‐Responsive, as the proposal cannot be evaluated. Format: Submit your proposal in four (4) separate volumes.

Volume Volume Title Number of Copies Electronic Format Maximum

Page Limit

I Price 1 Sanitized Copy, 1 UnSanitized Copy

Microsoft Excel 7 pages

II Past Performance 1 Unsanitized Copy Microsoft Word 15 pages

III Compensation Plan 1 Sanitized Copy, 1 UnSanitized

Copy

Microsoft Word 7 pages

IV RFP documents 1 Unsanitized Copy Microsoft Word or Adobe PDF

10 pages

(j) Data Universal Numbering System (DUNS)/CAGE Code. The offeror shall obtain these Codes and identify the CAGE Code in Block 6b on Page 1 of the RFP. Award cannot and shall not be made to an offeror without these codes. Registration is required in the System for Award Management (SAM:

https://www.sam.gov/portal/SAM/#1).

(k) Clearly mark any revisions made as a result of negotiations or proposal revisions.

(l) Proposals shall be clear, concise, and shall include sufficient detail for effective evaluation and for substantiating the validity of any stated claims. Offerors shall assume that the Government has no prior knowledge of their Compensation Plan and will base its evaluation solely on the information presented in the offeror's proposal.

(m) The Government will not accept alternate or incomplete proposals.

(n) The Government will not disclose IGCEs.

(o) The offeror must be considered an 8(a) small business by the specified NAICS code in block 10 at the time of proposal and award.

(End of Addendum to 52.212‐1)

ADDENDUM TO FAR 52.212-2

Addendum to FAR 52.212-2

Paragraph (a) is hereby supplemented with the following:

(d) The government will award a contract resulting from this solicitation to the responsible offeror whose proposal, conforming to the solicitation, will be most advantageous to the government, price and other factors considered. The following factors will be used to evaluate quotations:

(1) Price

(2) Past Performance

(3) Compensation Plan

• Letter of Credit

• Collective Bargaining Agreement

EVALUATION FACTORS

Award will be made to the offeror whose proposal is most advantageous to the Government based upon an integrated assessment of the evaluation factors described below.

The following evaluation factors will be used to evaluate each proposal:

Factor III: Compensation Plan Factor IV: RFP Documents

1. Letter of Credit

2. Collective Bargaining Agreement

The contract will be an Indefinite Delivery, Indefinite Quantity type contract with Firm Fixed Price (FFP) ordering provisions. The Government will use the Price matrix (Attachment 2) when determining a total evaluated price. The Government has structured the Price matrix similar to the structure of the task orders anticipated to be issued during the five (5) year performance period by having the Price matrix list all the services and the quantities that the Government anticipates to order during the five (5) year performance period. To determining the total evaluated price

The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement.

a. Price will not be adjectively rated.

b. Options: The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. Evaluation of options shall not obligate the Government to exercise the options.

c. Given that FAR 52.217-8 provides that the Government may exercise the Option to Extend Services at the rates specified in the contract (i.e., the rates in effect when the Extension of Services option is exercised), for purposes of evaluating the Option to Extend Services, the Contracting Officer will consider the prices submitted for the base period and each option period, since those are the binding prices should the Option to Extend be exercised.

The Government will evaluate performance information on all offerors based on (i) the references provided by the offeror, and (ii) any past performance information obtained from survey/ questionnaires (Attachment 1), and (iii) any data independently obtained by the government. If a reference identified by the offeror in accordance with 52.212-1(m)(B)(4)(c), does not submit a survey/ questionnaire, the government may follow up with the reference POC, but the Government is not responsible for the failure of a reference POC to provide a survey/questionnaire. In addition to evaluation of recency and relevancy, the Government will perform a performance quality assessment of such work when assessing the entirety of an offeror’s Past Performance.

(b) Past performance regarding predecessor companies of the offeror and/or subcontractors, key personnel, and subcontractors that will perform major aspects of the requirement, if applicable (see 52.212-1(m)B.4(d)), may be considered as past performance information for the principal offeror.

(c) The evaluation of past performance information (i) may take into account past performance regarding key personnel who have relevant experience, and/or (iii) may take into account past performance regarding subcontractors that will perform major or critical aspects of the requirement when such information is relevant to this acquisition.

(d) Recent past performance information includes efforts performed and/or being performed for any customer within the last three (3) years prior to the issuance date of the solicitation.

(e) Relevant contracts performance effort involved similar scope, magnitude of effort, and complexities to that required by this solicitation. The Government will assess relevancy for each contract and assign a rating as described in Table 2 below:

Past Performance Relevancy Rating Method:

Adjectival Rating Description

Very Relevant Present/past performance effort involved essentially the same scope and magnitude of effort and complexities this solicitation requires.

Relevant Present/past performance effort involved similar scope and magnitude of effort and complexities this solicitation requires.

Somewhat Relevant Present/past performance effort involved some of the scope and magnitude of effort and complexities this solicitation requires.

Not Relevant Present/past performance effort involved little or none of the scope and magnitude of effort and complexities this solicitation requires.

The following ratings will be used to evaluate Past Performance:

Adjectival Rating Description

Substantial Confidence

Based on the Offerors recent/relevant performance record, the Government has a high expectation that the Offeror will successfully perform the required effort.

Satisfactory Confidence Based on the Offerors recent/relevant performance record, the Government has a reasonable expectation that the Offeror will successfully perform the required effort.

Neutral Confidence No recent/relevant performance record is available or the Offerors performance record is so sparse that no meaningful confidence assessment rating can be reasonably assigned.

The Offeror may not be evaluated favorably or unfavorably on the factor of past performance.

Limited Confidence Based on the Offerors recent/relevant performance record, the Government has a low expectation that the Offeror will successfully perform the required effort.

No Confidence Based on the Offerors recent/relevant performance record, the Government has no expectation that the Offeror will be able to successfully perform the required effort.

The following definition is applicable:

Adverse Past Performance. Past performance information that supports a less than satisfactory rating from sources where the information is from other than formal rating systems such as “PPIRS” or

“FAPIIS.”

Factor III: Compensation Plan

Insert base labor rate in the Labor Category Minimum Compensation Matrix (attachment 2). If your proposed base hourly rate, for a given labor category is below the hourly rate identified in the Labor Category Minimum Compensation Matrix, offeror shall provide a justification showing evidence of why the proposed compensation for workers is adequate to obtain and retain qualified workers.

Compensation Factor 3, will be evaluated on a “Go/No- Go” basis. If a Justification is not adequate to obtain and retain qualified workers, the offeror shall be eliminated from further consideration for award.

Factor IV: RFP Documents

1. Letter of Credit: Offerors must include a Letter of Credit to demonstrate the offeror’s financial health and capacity to cover expenses for this requirement. The document, issued by a bank or other financial institution, shall provide the offeror a line of credit for a minimum of $5 million.

The Letter of Credit shall include the contact information of the issuing organization and the letter of credit may be contingent on award of this contract. The date of the letter can be anytime between the release of the RFP and proposal due date. Offerors may submit a Letter of Credit with an initial expiration date to cover the entire performance period (5 years) or a letter with an initial expiration date that is a minimum period of one year from the date of issuance. If valid for the first year, the letter will be required to be renewed and provided to the contracting officer annually. The document, issued by a bank or other financial institution, must include contact information for the issuing organization. Letter of Credit, will be evaluated on a “Go/No- Go” basis, failure to provide the letter of credit shall eliminate the offeror from further consideration for award.

2. Collective Bargaining Agreement: Offerors should submit one (1) copy of their current collective bargaining agreement with the National Association of Concierge’s as part of their submission. If the offeror does not have a current CBA with the National Association of Concierge's, a negotiated CBA with the National Association of Concierge’s shall be submitted to the Government within 30 days after contract award.

(End of Addendum 52.212-2)

(End of Summary of Changes)