Hermit’s Peak/Calf Canyon Claims Review Technical Support
Closed Pre-Solicitation Posted
- Solicitation number
- CLAIMSREVIEW_03282024
- Agency
-
Federal Emergency Management Agency
Department of Homeland Security
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- Not on record
- Place of performance
- Mora, New Mexico, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Federal Emergency Management Agency (FEMA) is seeking a contractor to provide professional and technical services supporting the Hermit's Peak/Calf Canyon Claims Office. The key objectives are to expeditiously process claims, provide excellent customer service, and maximize the use of local firms and personnel. The contractor will be responsible for assisting with implementing a scalable and customer-focused claims review process, developing strategies to identify eligible losses and required documentation, utilizing standardized valuation methodologies, providing qualified claims reviewers, and delivering exceptional customer service. FEMA's goal is to provide full legal compensation to claimants as quickly as possible with minimal burden.
This is an unrestricted procurement with no set-aside designations. The applicable NAICS code is 541330 (Engineering Services), and the PSC code is R499 (Professional, Administrative, and Management Support Services). FEMA anticipates awarding a hybrid Time & Materials/Fixed Unit Price contract with a one-year base period and four one-year option periods. The estimated contract value is not provided. Responses to the Request for Information are due by April 9, 2024, and proposals are due by April 10, 2024.
Notice text
The Contractor shall be required to provide professional and technical services supporting the Hermit’s Peak/Calf Canyon Claims Office. The Contractor shall provide support to expeditiously collect adequate supporting documentation, submit proofs of loss, review qualified amounts, duplication of benefits, and submit a recommendation for compensation determination amounts. The Contractor must perform those services in accordance with the terms of the contract between the Contractor and FEMA.
The Contractor shall work with the Government to execute a claimant-centric process that puts customer service first and continually increases efficiency and effectiveness. FEMA’s overall objective is to provide full compensation available under the law as expeditiously as possible with the smallest burden placed on the claimants. Consequently, a key goal of the program is to support the claimant at every step of the process and to issue Letters of Determination within 90 days after acknowledging a Notice of Loss, but no later than 180 days from such acknowledgment. Contractor shall deliver operations in a cost-effective, accurate, and timely manner, and maximize use of local firms and personnel in support of the program’s objectives.
Please see attached documents for further information.
Files
| File | Type | Posted |
|---|---|---|
| HPCC Claims Review PWS - v.1.1.pdf | ||
| RFI - HPCC Claims Review Contract SAM.Gov (3.27.24) 1.docx | DOCX document |
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