Grsm SVC custodial contract

The National Park Service Southeast Region seeks custodial services for Great Smoky Mountains National Park's Sugarlands facilities, with proposals due July 6, 2026 (amended from the original June 22 deadline to allow offerors to review Questions and Answers). This is a Total Small Business set-aside with a $22 million size standard.

Place of performance is Great Smoky Mountains National Park, 107 Park Headquarters, Gatlinburg, Tennessee 37738. The contract covers custodial services at three locations: Sugarlands Visitor Center (approximately 8,000 square feet), Sugarlands Visitor Center Comfort Stations (approximately 2,500 square feet), and Sugarlands Office/Employee Workspace (approximately 2,500 square feet). Daily cleaning is required year-round at visitor facilities with three scheduled cleanings at 8:00 a.m., 12:00 p.m., and 4:00 p.m.; weekly Monday-through-Friday cleaning is required for employee areas. Services include comprehensive floor maintenance, glass and mirror cleaning, graffiti removal, quarterly exterior pressure washing, and specialized cleaning standards per the Statement of Work. The contractor must supply all cleaning agents, disinfectants, tools, equipment, and HEPA-filtration vacuums; the government furnishes toilet paper, paper towels, hand soap, trash bags, and sanitary bags.

All staff must pass Tier 1 background investigations and FBI fingerprint checks at $170 per employee (contractor-paid) and obtain Personal Identity Verification credentials for employee workspace access before assignment. The contract is firm-fixed-price for one year, with performance from September 1, 2026 through August 31, 2027. NAICS 561720; PSC S201. Service Contract Act wage determinations apply: WD 2015-4643 (Tennessee, Revision 31, dated May 13, 2026) exclusively. Award is based on best value considering pricing, technical capability and approach, past performance (minimum three similar projects with references), and resource availability. A mandatory site visit was held June 10 at 8:00 a.m. EST.