36C10D26Q0031_1.docx
DOCX document 15 KB Posted
- Solicitation number
- 36C10D26Q0031
- Issued by
-
Department of Veterans Affairs
About this file
This is a Presolicitation Notice for locator and outreach services to support the Veterans Administration (VA) Insurance Service and Operations Center (INS) in Philadelphia, Pennsylvania. The VA requires contractor services to locate difficult-to-find beneficiaries and establish contact to facilitate claims completion. Specific deliverables include obtaining current contact information for named beneficiaries, conducting research to identify alternate beneficiaries, securing contact information for those alternates, and performing outreach to provide claims-completion information. These services are intended to enable VA INS employees to disburse insurance payments more efficiently and improve claims processing accuracy and timeliness.
The solicitation is SDVOSBC set-aside with a product service code of G009 (Other Services) and NAICS code 561611. The contract structure consists of one 6-month base period followed by four optional 12-month periods. During the base period, the VA will provide the contractor a minimum of 1,000 cases across multiple tiers as defined in the PWS Table 1. The response deadline is February 18, 2026 at 4:00 PM Eastern Time. Performance evaluation during the base period will determine option period renewals and case volume estimates for subsequent periods. The contracting office is the Department of Veterans Affairs, Veterans Benefits Administration Acquisition Directorate located in Washington, DC, with Contracting Officer Harrison D. Carter as the point of contact (harrison.carter@va.gov). The place of performance is listed as TBD.
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Other files
| File | Type | Posted |
|---|---|---|
| BLS Monthly QASP.docx | DOCX document | |
| WD_2015-4281_Rev35_Dte-03Dec25.pdf |
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Text version
Presolicitation Notice Presolicitation Notice
| SUBJECT* |
| Beneficiary Location Service Support - VA Insurance Service in Philadelphia PA |
GENERAL INFORMATION
| CONTRACTING OFFICE’S ZIP CODE* |
| 20006 |
| SOLICITATION NUMBER* |
| 36C10D26Q0031 |
| RESPONSE DATE/TIME/ZONE |
| 02-18-2026 16:00 EASTERN TIME, NEW YORK, USA |
| ARCHIVE |
| 5 DAYS AFTER THE RESPONSE DATE |
| SET-ASIDE |
| SDVOSBC |
| PRODUCT SERVICE CODE* |
| G009 |
| NAICS CODE* |
| 561611 |
| PLACE OF PERFORMANCE |
| TBD |
POSTAL CODE
| COUNTRY |
| US |
CONTACT INFORMATION
| CONTRACTING OFFICE ADDRESS |
| Department of Veterans Affairs |
Veterans Benefits Administration Acquisition Directorate 1800 G Street NW Washington DC 20006
POINT OF CONTACT*
Contracting Officer Harrison D Carter harrison.carter@va.gov
ADDITIONAL INFORMATION
AGENCY’S URL
URL DESCRIPTION
AGENCY CONTACT’S EMAIL ADDRESS
EMAIL DESCRIPTION
DESCRIPTION
The Veteran Administration (VA) Insurance Service and Operations Center (INS) requires locator and outreach services to assist with locating difficult to find beneficiaries and establishing contact with beneficiaries to facilitate the completion of claims. These services shall include obtaining current contact information for named beneficiaries, conducting research to identify possible alternate beneficiaries, obtaining current contact information for alternate beneficiaries, and conducting outreach to beneficiaries to provide information to facilitate completing claims.
The locator and outreach services will allow VA INS employees to efficiently and effectively disburse payments to beneficiaries who are entitled to VA Insurance proceeds faster and improve the accuracy and timeliness of claims processing.
The Contractor shall provide all resources necessary to accomplish the deliverables as described in this performance work statement (PWS), except as may be otherwise specified. The period of performance is one 6-month base period followed by four 12-month option periods.
During the base period, VA INS will provide the Contractor with a minimum of 1000 cases including cases selected from each tier as described in PWS Table 1. VA INS will evaluate the effectiveness of the contractor’s locator and outreach services during the base period to determine if the option period will be renewed and to estimate volumes of cases from each tier to be referred for locator and outreach services in subsequent option periods. Success criteria for each performance period is defined in PWS paragraph 5.2.6.
See attached document: BLS Monthly QASP.
See attached document: WD_2015-4281_Rev35_Dte-03Dec25.
| *=Required Field |
| Presolicitation Notice |
Presolicitation Notice
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