G-004 Solicitation for Homeless Care for Homeless Veterans (HCHV) Services for Louis Stokes Cleveland VA Medical Center

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 9 seeks a contractor to provide Safe Haven low-demand residential care services for homeless veterans in Akron, Ohio, with proposals due August 3, 2026. The procurement is a 100% small business set-aside.

Place of performance is New Franklin, Ohio. The contract is firm-fixed-price, indefinite-quantity, with a period of performance from October 1, 2026, through September 30, 2031 (base year plus four optional one-year extensions). The guaranteed minimum for the initial year is 30 days, with a maximum of 70,000 bed days across all ordering periods. The facility must serve up to 12 homeless veterans per day and operate 24/7.

The Performance Work Statement requires the contractor to provide room and board, meals, case management, therapeutic and rehabilitative services, transportation assistance, and job placement support using a low-demand, harm-reduction approach consistent with Housing First principles. The contractor must maintain minimum staffing ratios, provide structured group activities twice monthly, develop individualized care plans, achieve 75–85% bed occupancy, establish grievance procedures, conduct quarterly outreach, and meet VA performance measures: 55% discharge to permanent housing and no more than 20% negative exits. The facility must comply with ADA standards, fire safety codes, state licensing requirements, and maintain separate accommodations for male and female veterans with appropriate security arrangements.

Offers must include pricing, proof of facility readiness, Immigration Certification, Organizational Conflict of Interest statement, two past performance questionnaires from customers, and the Quality Assurance Surveillance Plan. Evaluation criteria are technical capability, past performance, and price. The contracting officer is Angela Higgins at VA Network Contracting Office 10 in Cincinnati, Ohio. Wage rates are governed by Register of Wage Determinations No. 2015-4721 for Portage and Summit Counties, Ohio.