Engagement Platform for Veteran and Employee Town Halls

The Department of Veterans Affairs (VA), Network Contracting Office 20, is seeking potential contractors to provide an online Veteran and employee town hall engagement platform with integrated telephony through a Software as a Service (SaaS) delivery model. The platform will enable VA executive leaders to receive and provide feedback to veterans and employees across the entire Veterans Health Administration (VHA) network. Key requirements include secure toll-free recording capabilities, automated voice invitations, real-time data display, Interactive Voice Response (IVR) surveys, captioning services, and data exportability. The platform must meet stringent federal security requirements including FedRAMP compliance, FISMA adherence, and obtaining a Federal Authorization to Operate (ATO). Interested vendors must submit capabilities statements by 10:00 AM PST on October 1, 2025, to Darien Justice at darien.justice@va.gov, including business details, size, socioeconomic status, SAM identifier, performance capabilities, and FedRAMP authorization status.

This procurement does not utilize any set-aside designation, though the VA is particularly interested in qualified Service-Disabled Veteran-Owned Small Businesses (SDVOSB) and Veteran-Owned Small Businesses (VOSB). No current incumbents or contractors are identified in the market research notice. The solicitation will result in an Indefinite Delivery/Indefinite Quantity (IDIQ) contract with a 5-year term and a price ceiling of $15 million, allowing VA facilities to order services using government purchase cards. The procurement falls under NAICS code 517810 (All Other Telecommunications) with a $40 million size standard. Vendors are encouraged to provide courtesy quotes for market research pricing to help the VA determine cost schedules and set-aside types. The contractor will be required to transfer all collected data to VA secure networks within 72 hours of each town hall event and provide ongoing technical support and training.