Endosoft service contract for preventive & corrective maintenance

The Department of Veterans Affairs, Veterans Integrated Service Network 1, anticipates soliciting a firm fixed price service contract for preventive and corrective maintenance of the EndoSoft Endoscopy system and its associated PACS information system at White River Junction VA Medical Center in Vermont, with responses to the Sources Sought notice due October 12, 2026. No set-aside is anticipated.

Work is performed at White River Junction, Vermont. The system connects directly to the VA network and must meet Section 508 accessibility standards per VAAR 852.239-76. Contractor services include remote software support, installation, configuration, technical support, software upgrades, and repairs for all EndoSoft software components. The contract requires maintaining 98% operational uptime during normal business hours (Monday through Friday, 7:30 AM to 4:30 PM local time), with emergency response within one hour during normal hours and on-site response within two hours. Contractor must respond to routine VA requests within 24 hours and provide on-site service within 48 hours, excluding weekends and VA holidays. All labor and travel expenses are covered at no additional charge during normal business hours. Contractor must provide one annual preventive maintenance service per OEM recommendations and electrical safety testing per NFPA standards. Facility Service Engineers must hold a minimum of two years of experience with proof of training upon request. Performance period runs from December 1, 2026, through November 30, 2027.

NAICS code is 541519 (Other Computer Related Services) with a $34 million size standard; PSC is J065. Vendors must submit a capability statement without pricing by October 12, 2026, at 2:00 PM ET to Pearl Wray at pearl.wray@va.gov, including OEM authorization letter, warranty information, company legal name, address, primary POC email, business type and size, and SAM UEI number. SDVOSB and VOSB firms must be CVE-certified.