Education and Training Services
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- 2025-PZI-ETC
- Agency
-
AFLCMC Hanscom AFB
Lifecycle Management Center, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 561110 Office Administrative Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Hanscom AFB, Massachusetts 01731, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force Materiel Command Lifecycle Management Center at Hanscom Air Force Base is seeking a contractor to provide education and training customer services for the Force Support Squadron's Education and Training Center. The contractor will be responsible for receiving telephone calls, greeting visitors, directing clients to appropriate personnel, scheduling training and testing in classrooms, maintaining daily calendars, managing the common email mailbox, and performing various clerical and administrative duties. This solicitation follows a Lowest Price Technically Acceptable (LPTA) evaluation criteria, meaning the contract will be awarded to the lowest evaluated price among technically acceptable proposals. Proposals must not exceed 25 pages and include both a technical proposal and completed bid schedule, with offers due by 12:00 PM ET on August 1, 2025. Proposals must remain valid for 90 days after submission, and contractors must be registered in the System for Award Management with appropriate certifications.
This opportunity is designated as a Total Small Business Set Aside under NAICS code 561110 for Office Administrative Services. The current incumbent contractor is Marsh Professional Contracting Services LLC, operating under contract FA283522P0025 valued at $149,579.16, which runs from September 2022 to September 2025. The new contract structure includes a base year from September 23, 2025 to September 22, 2026, with four optional additional years extending through September 22, 2030. The position requires one full-time equivalent customer service representative working core hours Monday through Friday from 7:30 AM to 4:00 PM, with no overtime or weekend work anticipated. Performance will take place at the Education and Training Center located at 29 Chennault Street, Building 1728, Hanscom Air Force Base, Massachusetts. The role requires a Tier I background check for Air Force Network access and follows Department of Labor Service Contract Act guidelines with prevailing wage determination rates including health and welfare benefits.
Notice text
5 versions
Update #5 · Latest ·
The Force Support Squadron (66 FSS/FSDE) has a continuing requirement for Education and Training Customer Services. The contractor will receive telephone calls, greet visitors, determine the nature of the call or visit, and direct clients to the appropriate personnel in the Education and Training Center (E&TC). Contractor will schedule training or testing in the appropriate classrooms and maintain the daily E&TC Calendar. The contractor will check the E&TC Common Mailbox daily and respond to or route the e-mail
to the appropriate staff members. The contractor shall be responsible for performing various clerical, administrative duties and able to perform a variety of Customer Service functions.
*Maps in the PWS will be provided at time of award
14 July 2025 - Updating posting to fix PWS access.
21 July 2025 - Updating posting to include updated Wage Determination 2015-4047, revision dated 08 July 2025.
22 July 2025 - Updating posting to attach responses to questions.
28 July 2025 - Updating posting to revise clauses found in the combined synopsis/solicitation.
Update #4 ·
The Force Support Squadron (66 FSS/FSDE) has a continuing requirement for Education and Training Customer Services. The contractor will receive telephone calls, greet visitors, determine the nature of the call or visit, and direct clients to the appropriate personnel in the Education and Training Center (E&TC). Contractor will schedule training or testing in the appropriate classrooms and maintain the daily E&TC Calendar. The contractor will check the E&TC Common Mailbox daily and respond to or route the e-mail
to the appropriate staff members. The contractor shall be responsible for performing various clerical, administrative duties and able to perform a variety of Customer Service functions.
*Maps in the PWS will be provided at time of award
14 July 2025 - Updating posting to fix PWS access.
21 July 2025 - Updating posting to include updated Wage Determination 2015-4047, revision dated 08 July 2025.
22 July 2025 - Updating posting to attach responses to questions.
Update #3 ·
The Force Support Squadron (66 FSS/FSDE) has a continuing requirement for Education and Training Customer Services. The contractor will receive telephone calls, greet visitors, determine the nature of the call or visit, and direct clients to the appropriate personnel in the Education and Training Center (E&TC). Contractor will schedule training or testing in the appropriate classrooms and maintain the daily E&TC Calendar. The contractor will check the E&TC Common Mailbox daily and respond to or route the e-mail
to the appropriate staff members. The contractor shall be responsible for performing various clerical, administrative duties and able to perform a variety of Customer Service functions.
*Maps in the PWS will be provided at time of award
14 July 2025 - Updating posting to fix PWS access.
21 July 2025 - Updating posting to include updated Wage Determination 2015-4047, revision dated 08 July 2025.
Update #2 ·
The Force Support Squadron (66 FSS/FSDE) has a continuing requirement for Education and Training Customer Services. The contractor will receive telephone calls, greet visitors, determine the nature of the call or visit, and direct clients to the appropriate personnel in the Education and Training Center (E&TC). Contractor will schedule training or testing in the appropriate classrooms and maintain the daily E&TC Calendar. The contractor will check the E&TC Common Mailbox daily and respond to or route the e-mail
to the appropriate staff members. The contractor shall be responsible for performing various clerical, administrative duties and able to perform a variety of Customer Service functions.
*Maps in the PWS will be provided at time of award
14 July 2025 - Updating posting to fix PWS access.
Update #1 ·
The Force Support Squadron (66 FSS/FSDE) has a continuing requirement for Education and Training Customer Services. The contractor will receive telephone calls, greet visitors, determine the nature of the call or visit, and direct clients to the appropriate personnel in the Education and Training Center (E&TC). Contractor will schedule training or testing in the appropriate classrooms and maintain the daily E&TC Calendar. The contractor will check the E&TC Common Mailbox daily and respond to or route the e-mail
to the appropriate staff members. The contractor shall be responsible for performing various clerical, administrative duties and able to perform a variety of Customer Service functions.
*Maps in the PWS will be provided at time of award
Files
| File | Type | Posted |
|---|---|---|
| Combo 28 July Signed.pdf | ||
| 2025 PZI ETC questions and answers - RESPONSES.xlsx | XLSX spreadsheet | |
| Wage Determination 2015-4047 08 July 25.pdf | ||
| PWS ETC 14 July.pdf | ||
| PWS ETC Final 11 July Redacted.pdf | ||
| Combined Synopsis Solicitation_2025-PZI-ETC.pdf | ||
| Wage Determination.pdf | ||
| Bid Schedule.xlsx | XLSX spreadsheet |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Education and Training Services | Award Notice | |
| This notice | Solicitation |
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