PWS ETC 14 July.pdf

Performance Work Statement

Education and Training Services

Hanscom Air Force Base

Massachusetts

6 June 2025

6 June 2025 Page 1 of 38

Table of Contents

1. Description of Services

1.1. Support Services

1.1.1. Regulatory Guidelines

1.1.2. Customer Service/Administrative Support

1.1.2.1. Customer Service

1.1.2.2. Administrative Support

1.1.2.3. Format and Suspense

1.1.2.4. Correspondence

1.1.2.5. Publication Review

1.1.3. Customer Satisfaction Surveys

1.1.4. Customer Resource Center

1.1.5. Files and Correspondence Maintenance

1.1.6. Continuity Folders

1.1.7. Workload Data

1.1.8. Classroom Maintenance

1.2. Civilian Education and Training

1.3. Air Force Institute of Technology School of Logistics

1.4. Facilities Management

1.4.1 Facility Manager

1.4.2. Work Orders

1.5. Supply Management

2. Service Delivery Summary

3. Government Furnished Property and Services

3.1. Government Furnished Property

3.1.1. Facilities……………

3.1.2. Safety Compliance

3.1.3. Equipment

3.2. Government Furnished Services

3.2.1. Utilities…

3.2.2. Postal Service and Internal Base Distribution

3.2.3. Telephone Service

3.2.4. Custodial Service

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3.2.5. Refuse Collection

3.2.6. Fire Prevention and Protection

3.2.7. Emergency Medical Service

3.2.8. Security Forces

3.3. Forms and Publications

4. General Information

4.1. Transition Period

4.1.1. Work and Performance Requirements

4.1.2. Software/GFE Familiarization

4.1.3. Key Staff…

4.2. Contract Performance

4.2.1. Contract Manager

4.2.2. Service Provider Employees

4.2.2.1. Appearance of Work Premises

4.2.2.2. Hiring Prohibition

4.2.3. Employee Contingency

4.2.4. Employee Training

4.3. Hours of Operation

4.3.1. Normal Duty Hours

4.3.2. Federal Holidays

4.4. Quality Assurance

4.4.1. Contracting Officer Representative (COR)

4.4.2. Quality Control

4.4.3. Performance Evaluation Meetings

4.5. Meetings…

4.6. Data System Access

4.7. Self-Inspection Program

4.8. Security Requirements

4.8.1. Property…

4.8.2. Resource Protection and Integrated Defense

4.8.3. Security Measures

4.8.4. Anti-Terrorism (AT) Training Requirements

4.8.5. USAF Restricted Area and Controlled Area Access

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4.8.6. Privacy Act of 1974

4.9. Contractor Environmental, Safety, and Occupational Health Compliance

4.10. Contingency Exercises and Operations

4.11. Mishap Notification/Investigation

4.12. Department of Labor (DoL) Inspection of Contractor Operations

4.13. Performance of Service during Crisis

4.14. Government Remedies

4.15. Agency Affirmative Procurement Programs (APP):

4.16. Phase Out

Table of Appendices

Appendix A

Appendix B

Appendix C

Appendix D

Appendix E

Appendix F

Appendix G

Table of Exhibits

Exhibit A

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1. Description of Services The service provider shall provide all personnel, equipment, tools, materials, and supplies (except as specified in Appendix C. as government-furnished property and services) in support of the Education and Training function as defined in this Performance Work Statement (PWS) for Hanscom Air Force Base (HAFB), tenant units, and geographically separated units (GSU) as defined in Appendix A1. Because much of the work in this PWS is typical in the commercial industry; all work, services, and operations shall be performed to commercial industry standards to the maximum extent practicable. The historical quantities of work are listed in Appendix A - Workload Data and Required Meetings.

Duties shall be performed at 29 Chennault Street, Building 1728, Hanscom AFB, MA 01731.

This contract will be for a Base Year and four (4) Option Years.

1.1. Support Services

1.1.1. Regulatory Guidelines

The service provider shall comply with current local, state, and federal laws; and Department of Defense (DoD), Air Force (AF), Major Command (MAJCOM), and HAFB regulatory requirements for all education and training program administration.

1.1.2. Customer Service/Administrative Support

1.1.2.1. Customer Service

The service provider shall respond to all customer inquiries in a prompt and courteous manner. Inquiries may be by various means, such as Electronic Mail (E-Mail), telephone, walk-in customer or by postal service/base mail. The service provider shall support HAFB customers by the pick-up/deliver of Education and Training Center mail to/from the Hanscom Official Mail Center (OMC) on the days of the week that the OMC does not pick-up/deliver to base facilities.

Telephone and e-mail inquiries shall be responded to within eight (8) work hours of receipt.

Response shall not be delayed due to non-availability of direct recipient of inquiry. Walk-in or appointment customers shall be supported within 10 minutes of arrival. Initial response to mail inquiries shall be made within two (2) workdays of receipt. The service provider will directly support the voluntary education and training program by answering inquiries, assist in scheduling counseling appointments, scheduling training venues and managing the education resource library consisting of but not limited to CLEP and DANTES testing guides.

1.1.2.2. Administrative Support

Service provider performs and facilitates execution of administrative activities and procedures for the operation of the Education & Training Center. Serves as a trusted partner providing support on administrative, education, business, and training management matters and activities. This includes support to on-site Defense Acquisition University (DAU) personnel. All records, documents, and associated correspondence provided by the government and generated during the period of this contract become government property and will remain in place upon contract termination or completion. During the period of the contract, records, documents, and associated correspondence shall be always available for government review.

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1.1.2.3. Format and Suspense

The service provider shall process correspondence and reports using official formats approved by the base information manager. The service provider shall meet all suspense dates established by the government, MAJCOM, and base commanders/directors; and ensure all suspense items are met. The service provider shall develop a tracking system for government periodic review of all suspense’s. The service provider shall keep all files current, accurate, and complete. The files shall be available for government review and audit. Files shall be maintained in a central area for easy location.

1.1.2.4. Correspondence

The service provider shall coordinate all base-representative correspondence replies, such as action lines, suggestions, group commander requests for information, safety office surveys, Major Command inquiries, reports submitted to MAJCOM, or congressional interest items through the government representative. The service provider shall prepare responses to the installation action line and provide the proposed response to the government representative for release within two workdays. Upon request, the service provider shall conduct research and prepare response to congressional and other similar inquiries concerning education and training as well as other issues. The service provider shall obtain government approval prior to providing verbal or written response to base leadership.

1.1.2.5. Publication Review

The service provider shall review and provide support on the update of Hanscom AFB Education and Training publications annually (See Appendix D). The government representative will approve all revisions.

1.1.3. Customer Satisfaction Surveys

The service provider shall review the surveys monthly to determine customer expectations of facilities and programs and use the information to refine Education and Training Center programs to fit the needs of the customers. The service provider shall provide a quarterly consolidated customer survey report to the Education and Training Center Director with customer comments. Reference QASP.

1.1.4. Customer Resource Center

The service provider shall provide a convenient, effective, and user-friendly customer self- help capability. At a minimum, the resource center shall include catalogs from local area colleges, universities, specialized schools and other organizations offering mission-oriented training courses. In addition, the service provider shall include a description of the various government-sponsored programs available to civilian and military personnel to enhance both professional and personal development. The service provider shall have information available on various financial assistance and examination programs.

1.1.5. Files and Correspondence Maintenance

The service provider shall support the maintenance of the Education and Training Center records and perform as Records Custodian (RC) to ensure file maintenance, disposition, and correspondence administration in accordance with AFI 33-322 - Records Management and Information Governance Program, and MAJCOM, and HAFB requirements as directed by the government primary RC and Chief of Office Records (COR). Official correspondence shall

6 June 2025 Page 6 of 38 be prepared to meet the requirements of AFMAN 33-326 - Preparing Official Communications, and AFH 33-337 - Tongue and Quill; and MAJCOM, and HAFB requirements. The service provider is responsible for ensuring all forms required to perform the work needed by customers are available and current. The service provider is responsible for maintaining records subject to the Privacy Act; refer to AFI 33-332 – Air Force Privacy and Civil Liberties Program, for the handling of Privacy Act information. The service provider shall develop and maintain file plans in the Air Force Records Information Management System and establish electronic and paper records. The service provider shall perform non-Freedom of Information Act records management data calls and record searches. The service provider is expected to collaborate with the COR and Functional Area Records Manager as required to resolve any problems affecting records management. The service provider oversees working files on SharePoint and local network drives.

1.1.6. Continuity Folders

The service provider shall establish a continuity folder for all major education and training processes; see Appendix G. Each continuity folder shall include a description of the program, a process flow chart, step-by-step procedures, list of references, and Points of Contacts (POCs).

1.1.7. Workload Data

The service provider shall be responsible for creating and submitting at a minimum a quarterly report documenting workload data, or upon request by the Education and Training Center Director. The report shall include the number of occurrences of actions accomplished, the frequency, and reference the corresponding PWS paragraph. The report will be based on a fiscal year (Oct-Sep) with quarters defined as Oct-Dec, Jan-Mar, Apr-Jun, and Jul-Sep. Reference QASP.

1.1.8. Classroom Maintenance

The service provider shall support the government in maintaining classroom schedules for all classroom facilities supported by the Education and Training Center. The service provider will coordinate all scheduling for the Education and Training Center for requests for classroom activities. Scheduling will be accomplished using the Enterprise Information Management (SharePoint) system. A weekly calendar of scheduled classrooms will be posted outside the Customer Service office in the Education and Training Center. Priorities will be established by the Director, Education and Training Center and all conflicts will be resolved by the Director. DAU will have priority for the use of Classroom I and Classroom H will be reserved for ALS classes only. The Customer Service Representative will maintain an electronic request form to be used by all requesting offices and individuals. All requests must be received at least 5 working days prior to the requested date. The service provider shall inspect classrooms before and after use to ensure classrooms are neat, clean, free of debris, and properly arranged; and conduct an end-of-class day check of all classrooms. The service provider shall support the government in ensuring all instruction material received by the Education and Training Center is available and set-up for the course instructor as required.

1.2. Civilian Education and Training

The service provider shall support the administration of the civilian education and training

6 June 2025 Page 7 of 38 program for serviced organizations by providing customer service.

1.3. Air Force Institute of Technology School of Logistics

The service provider shall support the administration of Air Force Institute of Technology School of Logistics (AFIT/LS) on-site classes.

1.4. Facilities Management

1.4.1 Facility Manager

The service provider shall provide an Education and Training Center Facility Manager to act as a point of contact to Base Civil Engineering to perform the responsibilities identified in the most current Hanscom Air Force Base Facility Managers Guide, at the following SharePoint Site:

https://usaf.dps.mil/sites/21911/CE/Facilities/Forms/AllItems.aspx?viewpath=%2Fsites%2F219 11%2FCE%2FFacilities%2FForms%2FAllItems%2Easpx. In the event a Facility Manager needs to report after normal duty hours, the government appointed alternate Facility Manager will report. The service provider shall coordinate so the Education and Training Center building is in good functioning order to include:

a. Classroom environments are adequate and meet specifications outlined in DAFMAN 36-2664, Personnel Assessment Program

b. Safe access to the education and training center during periods of inclement weather

(i.e. snow shoveling, salt/sand sidewalks).

c. Fire and safety inspections and drills occur in accordance with DAFMAN 91-203, Air Force Occupational Safety Fire and Health Standards and NFPA 101, Life Safety Code.

1.4.2. Work Orders

The service provider shall initiate all work orders to the Civil Engineering squadron utilizing NexGen Work Request Database for all required building maintenance, repairs, and upgrades.

The service provider will provide a summary report of all work orders submitted to include status and analysis of work performed to the Education and Training Center Director as requested.

1.5. Supply Management

The service provider shall be responsible for submitting all supply replenishment requests to the government. This may include researching GSA vendors and compiling purchase quotes from vendors. The service provider shall provide the government with inventory control sheets and will consolidate unfunded requests as required for submittal to the Education and Training Center Director.

2. Service Delivery Summary The service provider service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

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Service Delivery Summary

Performance Objective

Paragraph # Performance Threshold

Method of Surveillance

Customer Service Ratings

1.1.2

1.1.3.

- Provide quarterly report

- Obtain a minimum rating of 5 out of 6

- Review quarterly report

- Review statistical analysis

- Identify average wait items Workload Data Reporting

1.1.7.

- Provide quarterly report, at a minimum

- Review quarterly to ensure compliance

Classroom Maintenance

1.1.8. - Conduct end-of-class day room checks

- Ensure facilities are clean and set-up for next class

- Conduct inspections at a minimum weekly or before major event

3. Government Furnished Property and Services The government will provide to the service provider the facilities, equipment, information, and services listed below and in Appendix C.

3.1. Government Furnished Property

The service provider shall use general government facilities, equipment, and services as provided in this contract. The service provider will obtain approval from the government to use facilities, equipment, or services not identified in this paragraph or in Appendix C.

Government furnished property shall be used only in the conduct of tasks outlined in the

PWS.

3.1.1. Facilities

The government will furnish and/or make available facilities described in Appendix C.

Government facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which workarounds have been established. Should a hazard be identified, the government will correct OSHA hazards according to government developed and approved plans of abatement, considering safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists, or that workaround procedures will not be necessary or that the facilities as furnished will be adequate to meet the responsibilities of the service provider. Prior to any modification of the facilities performed by the service provider, at service provider expense, the service provider shall furnish the government documentation describing, in detail, the modification requested. No alterations to the facilities shall be made without specific written permission from the government. However, in the case of alterations necessary for OSHA compliance, such permission shall not be unreasonably withheld. The service provider shall return the facilities to the government in the same condition as received, fair wear and tear and approved

6 June 2025 Page 9 of 38 modifications excepted. These facilities shall only be used for performance of this performance work statement.

3.1.2. Safety Compliance

The Service provider is solely responsible for compliance with the OSHA Public Law 91-596 - Occupational Safety and Health Act of 1970 and the resulting standards, OSHA Standard 29 CFR 1910 - Occupational Safety and Health Standards, OSHA Standard 29 CFR 1926 - Safety and Health Regulations for Construction, and the protection of their employees. It is the service provider’s sole responsibility to make certain that all safety requirements are met. Additionally, the service provider is responsible for the safety and health of all sub-service provider employees.

The service provider shall immediately report any accidents involving Air Force property/equipment damage, or service provider personnel injuries occurring on the job to the Contracting Officer (CO). Additionally, the service provider is responsible for securing the scene and impounding evidence/wreckage until released by the contracting officer. It will be the CO’s responsibility to notify the Hanscom Safety Office. The Air Force's interest is to protect Air Force personnel working in and/or around service provider operations, and with protection of Air Force equipment/ property. In the event an unsafe condition is discovered with Air Force provided facilities or equipment the Hanscom Safety Office will be immediately notified by the CO. Air Force Safety, Fire Protection, and Bioenvironmental Engineering officials may periodically enter a service provider’s workplace to verify working conditions of Air Force personnel, provided the contracting officer authorizes such action. If an improper procedure or unsafe condition exists, which places AF personnel or equipment in jeopardy the CO shall be notified, and the situation corrected. Department of Labor OSHA inspectors are authorized right of entry to inspect any place of employment operated by an Air Force service provider. They are, for the most part, “NO NOTICE” inspections. Notify the Hanscom Safety Office, (781) 225-7233, or 66.abg.se.cmb@us.af.mil, if an OSHA inspector visits the site unescorted by an Air Force Safety Technician. If an Air Force inspector observes a potential OSHA violation, they will report the violation to the CO, who will then notify the service provider.

3.1.3. Equipment

The government will provide the service provider the equipment listed in Appendix C. The service provider shall sign a receipt for all equipment provided by the government. Items of equipment missing or not in working order shall be reported to the government representative in writing.

3.2. Government Furnished Services

Services will include any service that is currently provided by contract or other base organizations. This includes emergency medical service, postal service, fire protection, and utilities.

3.2.1. Utilities

The government will furnish utility services including water, sewer, and electric services for service provider use in government-furnished facilities. However, if service provider personnel require utility services that do not currently exist within a facility or area of work, it shall be the service provider’s responsibility to provide such utility service.

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3.2.2. Postal Service and Internal Base Distribution

Official government-service provider mail that is generated because of this contract will be handled by the Hanscom Official Mail Center (OMC).

3.2.3. Telephone Service

The service provider may use existing telephone equipment and services in government furnished facilities, phone use is limited to matters related to the performance of this contract.

Location, class, and quantity of telephones provided are listed in Appendix C. If additional telephone services are required, it shall be the service provider’s responsibility to obtain them. The service provider may request additional telephone lines from the 66th ABG Communications and Information Division.

3.2.4. Custodial Service

Custodial services will be provided under the current base custodial contract to the Education and Training Center. The extent of service is listed in the current base custodial contract, which is executed by Base Civil Engineering.

3.2.5. Refuse Collection

The government will provide for refuse service. The service provider shall follow procedural guidelines established by the installation regarding proper use of dumpsters. The service provider shall not dump prohibited items in dumpsters to include, but not limited to paint, petroleum, hazardous waste, and liquids. The service provider shall comply with all base-recycling programs.

3.2.6. Fire Prevention and Protection

The government will provide fire prevention, protection, inspection, and maintenance of government furnished fire extinguishers and systems. Fire Department telephone extension is 911 for emergencies and (781) 225-3330 for routine calls.

3.2.7. Emergency Medical Service

The government will provide emergency medical treatment and emergency patient transportation service for service provider personnel who are injured or become critically ill during the performance of this contract. Treated personnel shall be responsible for reimbursing the government for the cost of medical treatment and patient transportation at the current inpatient or outpatient treatment rate. Care will be limited to initial evaluation and treatment according to the capabilities of the 66th Medical Squadron (66th MDS). The 66th MDS does not have an emergency department or an urgent care clinic. Hanscom AFB has an ambulance service provided via a contract and coordinated through the Fire Department by calling 911. The government reserves the right to change the level of services.

3.2.8. Security Forces

The government will provide general security service. Security forces phone extensions are 911 (9-911 on base) for emergencies and (781) 225-5000 for routine calls.

3.3. Forms and Publications

Forms and publications are located at: DoD Publications, DoD Forms, Air Force e-Publishing, and GSA Forms Library on the Internet. The service provider is encouraged to use the most

6 June 2025 Page 11 of 38 efficient method of producing work without sacrificing quality standards.

4. General Information

4.1. Transition Period

4.1.1. Work and Performance Requirements

The service provider shall familiarize themselves with work and personnel requirements during this period. The service provider shall submit a transition plan two weeks prior to the first operational performance period. This includes fulfilling all training requirements; obtaining vehicle passes; development of work plans and procedures; and development of quality control plans and procedures. The transition period will not exceed 30 days.

4.1.2. Software/GFE Familiarization

The service provider shall familiarize themselves with government-peculiar software, such as:

myLearning, HanscomNet, and other education and training systems during the transition period. Additionally, the service provider shall familiarize themselves with local plans and procedures and review/accept government furnished equipment inventory (Distance Learning, Information Technology, and furniture) during the transition period. The service provider shall assume responsibility for execution of all requirements identified in the PWS and is expected to perform at full operating capacity at the end of the transition period.

4.1.3. Key Staff

The service provider shall have staff available for training with incumbent service provider during the transition period. The government is available to assist and advise the service provider’s work force; however, the government will not act in a supervisory capacity over service provider employees.

4.2. Contract Performance

4.2.1. Contract Manager

The service provider shall provide the name and phone number at the start of the contract period of a contract manager and one alternate responsible for work performance and authority to make decisions on all contract matters. The government must be able to contact a contract manager or alternate 24 hours a day, 7 days a week.

4.2.2. Service Provider Employees

The service provider shall not employ persons who are identified as a potential threat to the health, safety, security, general wellbeing or operational mission of the installation or its population. Employees shall be able to speak, read, understand English, and communicate well, and shall do so in the performance of duties outlined in the PWS.

4.2.2.1. Appearance of Work Premises

The service provider shall keep work areas clean daily. Storage areas shall be free from accumulations of waste material, rubbish, tools, equipment, and materials. Upon completion of the job, leave the work premises clean, neat, and professional. All debris shall be removed and properly disposed of.

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Education and Training Services

4.2.2.2. Hiring Prohibition

The service provider is prohibited from employing off-duty Quality Assurance Evaluators who are managing any contracts or subcontracts awarded to the service provider.

4.2.3. Employee Contingency

The service provider shall develop plans and procedures to ensure service provider employee work interruptions are minimized. The service provider shall provide continued service under this contract during periods absence or vacancy to include labor unrest, such as: Walkouts, work slowdowns, and strikes. The service provider shall provide written documentation of the pending absence or vacancy to the COR within two days after employee notification to the service provider. In the case of a no-notice departure, the service provider shall immediately notify the COR in writing. The service provider aggressively pursue any vacancies and provide a qualified replacement within days. The service provider shall submit a contingency plan to the Education and

Training Center Director for CO approval two weeks prior to the start of the first operational performance period.

4.2.4. Employee Training

The service provider shall be responsible for all training of service provider personnel necessary to perform the tasks outlined in this PWS. The service provider shall ensure that their employees stay current and proficient in their areas of responsibility. The service provider shall obtain required training and shall be responsible for all costs, including travel and per diem.

4.3. Hours of Operation

4.3.1. Normal Duty Hours

Normal duty hours are defined as 7:30 A.M. to 4:00 P.M., Monday through Friday, except federal holidays, for all customer service functions. However, the Education and Training Center may remain open past normal duty hours and on weekends on case-by-case basis.

4.3.2. Federal Holidays

The service provider may be required to perform contract activities at full or reduced levels during the below holidays as dictated by mission requirements. The service provider may request a clarification on what constitutes a mission requirement through the Contracting Officer. Note: Any of the following holidays falling on a Saturday will be observed on the preceding Friday, Columbus Day Veterans Day Thanksgiving Christmas

Martin Luther King Day Presidents Day Memorial Day Juneteenth Independence Day

4.4. Quality Assurance

The government representative will evaluate the service provider’s performance through

6 June 2025 Page 13 of 38 intermittent on-site inspections of the service provider's quality control program and receipt of complaints from base personnel. The government representative may inspect each task as completed. The government representative may increase the number inspections because of repeated failures discovered during periodic inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if performance dictates. The service provider shall be responsible for initially validating customer complaints. However, the government representative will make final determination of the validity of customer complaints in cases of disagreement with customers.

4.4.1. Contracting Officer Representative (COR)

The COR is a representative of the Contracting Officer and will participate in the administration of this contract except where stated. After contract award, a description of their authority and their duties will be furnished to the service provider. The COR will notify the contract manager when discrepancies occur, and the COR will request corrective action. The COR will make written records of discrepancies and will ask the contract manager (or authorized representative) to initial the record. Any matter concerning a change in scope, price, terms, or conditions of this contract shall be referred to the Contracting Officer and not to the

COR.

4.4.2. Quality Control

The service provider shall make appropriate modifications and obtain acceptance of their proposed quality control plan by the Contracting Officer two weeks prior to the start of the first operational performance period. The Contracting Officer will notify the service provider of acceptance of any required modification to the quality control plan. The plan shall ensure the requirements of this contract are provided as specified. The service provider will develop and implement procedures identifying, preventing, and ensuring defective services do not occur.

The service provider will provide information on how discrepancies or defective services shall be corrected.

4.4.3. Performance Evaluation Meetings

The contract manager shall meet regularly with the COR during the first operational performance period. Meetings will be as often as necessary thereafter as determined by the COR. The contract manager will attend Education and Training Business Meeting as necessary. At service provider request, a meeting shall be held whenever a Contract Discrepancy Report (CDR) is issued. The government will prepare written minutes of performance evaluation meetings. The minutes shall be signed by the contract manager, Contracting Officer, and COR. If the service provider does not concur with the minutes, a statement must be provided in writing citing all areas of non-concurrence within ten (10) calendar days of the performance evaluation meeting. The minutes will be included in the contract file.

4.5. Meetings

The service provider shall ensure a responsible member is present at all meetings of base activities that involve Education and Training Center interests or support. The service provider shall submit reports and data as requested. The service provider shall brief installation leadership and government personnel as required. Briefings shall cover all aspects and functions of the Education and Training Center. A list of meetings is in the

6 June 2025 Page 14 of 38 historical workload in Appendix A11.

4.6. Data System Access

The service provider shall be required to complete a DD Form 2875 - System Authorization Access Request (SAAR) and obtain approval of the Education and Training Center Director to obtain and maintain appropriate access to all automated systems including but not limited to:

NexGen.

4.7. Self-Inspection Program

The service provider shall participate in the Air Force Self-Inspection Program. The service provider shall assist as required with quarterly self-inspection utilizing Management Internal Control Toolset (MICT) or any inspection forms provided by the government. Self- Inspections consist of evaluating each process to determine whether the process is deficient and contains an explanation as to why the process is being correctly administered or why it is not being correctly administered and what actions are being taken to correct the deficiency.

4.8. Security Requirements

4.8.1. Property

The service provider shall be responsible for safeguarding all government property provided for service provider use. At the close of each work period, government facilities, property, and materials shall be secured.

4.8.2. Resource Protection and Integrated Defense

The Contractor shall immediately report all thefts, vandalism, or destruction of property and equipment (Government or Contractor owned) to the Contracting Officer Representative (COR) of this contract.

4.8.3. Security Measures

When the Force Protection (FPCON) levels change due to exercise or real-world event, the service provider shall comply with checklist tasks affiliated with current FPCON level. The service provider shall submit a FPCON level duty plan to the government representative within the orientation period.

4.8.4. Anti-Terrorism (AT) Training Requirements

At a minimum, Contractors and subcontractors will receive AT Level I training to all Contractor personnel to whom commanders have granted access to their installations or separate facilities on an annual basis. The base AT Manager will provide the literature for the training.

It is the contractor’s responsibility to ensure that all personnel receive the information, verify they have read through the literature and document it in writing. A list of personnel that has received the training shall be provided to the COR for documentation. Annual training shall be provided upon execution of the contract and at the renewal of each option year.

4.8.5. USAF Restricted Area and Controlled Area Access

The requirements for USAF Restricted Area and Controlled Area access are detailed in DAFI 31-101, Integrated Defense, and governed at each installation by the Integrated Defense Plan, 6 June 2025 Page 15 of 38 if required. All Contractor and sub-contractor personnel will be briefed on the location of restricted and controlled areas, as needed, and will be informed as to the appropriate procedures on gaining access to such areas necessary to perform the requirements of this PWS as required.

4.8.6. Privacy Act of 1974

The Contractor personnel shall have access to Privacy Act information that requires adherence with the Privacy Act of 1974, Title 5 of the U.S. Code, Section 552a, AFI 33-332, Air Force Privacy and Civil Liberties Program, and other applicable agency rules and regulations. The Contractor personnel shall follow agency procedures to identify and safeguard reports and data accordingly. The Contractor shall ensure that Contractor personnel assigned to this requirement are briefed annually on properly identifying and handling Privacy Act data and reports.

4.9. Contractor Environmental, Safety, and Occupational Health Compliance The Contractor shall comply with Government Safety and Health regulations including, but not limited to, Public Law 91-596, Occupational Safety and Health Act (OSHA), and DoD Directive 4715.01E, Environmental, Safety, and Occupational Health (ESOH). The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. The Contractor shall require all subcontractors to comply with required safety, health and fire standards. Contractor shall maintain a health and safety program that meets OSHA standards.

If the CO notifies the Contractor of a potential OSHA violation, the Contractor is obligated to comply with the applicable OSHA regulations.4.10. Contingency Exercises and Operations The service provider shall participate in emergency and disaster exercises and operations.

Tasks are outlined in host-tenant agreements and Hanscom AFB plans. The service provider shall keep emergency information current with the fire department and the mission service centers.

4.10. Contingency Exercises and Operations

The service provider shall participate in emergency and disaster exercises and operations.

Tasks are outlined in host-tenant agreements and Hanscom AFB plans. The service provider shall keep emergency information current with the fire department and the mission service centers.

4.11. Mishap Notification/Investigation

In accordance with DAFI 91-204, Safety Investigations and Reports, the Contractor shall report mishaps involving damage or injury to USAF assets/interests. The Contractor shall immediately call 911 for any incidents related to life, limb or site. For all other incidents related to other injuries to on-or off duty DoD military, civilian or contractor personnel while on the installation; and damage to public or private property or injury to non-DoD personnel caused by Government operations, the Contractor shall within one (1) hour notify the CO, and COR. This includes all mishaps or incidents for damage to government property. This notification requirement shall also include physiological mishaps/incidents and pandemic situations. A written or email copy of the mishap/incident notification shall be sent within three (3) calendar days to the CO, (with copy to COR) who will forward to installation safety office. For information not available at the time of initial notification, the Contractor shall provide the remaining information not later than twenty (20) calendar days after the mishap, unless

6 June 2025 Page 16 of 38 extended by the CO. Mishap notifications shall contain, as a minimum, the following information:

(A) Contract, contract number, name and title of person(s) reporting;

(B) Date, time and exact location of accident/incident;

(C) Brief narrative of accident/incident (events leading up to the accident/incident);

(D) Cause of accident/incident (if known);

(E) Estimated cost of accident/incident (material + labor to repair/replace);

(F) Nomenclature of equipment and personnel involved in the accident/incident;

(G) Corrective actions (taken or proposed); and

(H) Other pertinent information

The Contractor shall, in the event of an accidental incident/mishap, take reasonable action to establish control of the incident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the incident/mishap investigative authority. The Contractor shall cooperate with Government safety investigations.

4.12. Department of Labor (DoL) Inspection of Contractor Operations The Contractor is subject to DoL inspections and enforcement by OSHA health and safety officials while performing work on a government installation. The OSHA health and safety officials may access workplaces on Government installations at any time, scheduled or unscheduled, during regular work hours. The OSHA health and safety officials must meet security requirements to enter restricted or classified areas. The Contractor shall notify the CO, COR and the contracting unit’s Safety Office upon notification of a visit.

4.13. Performance of Service during Crisis

Performance of Services during crisis declared by the National Command Authority or Overseas Combatant Commander - All services stated in this Performance Work Statement are deemed non-essential for performance during crisis.

4.14. Government Remedies

The Contract Officer will follow FAR 52.246-4 - Inspection of Services - Fixed Price, for service provider’s failure to perform satisfactory services or failure to correct non-conforming services.

4.15. Agency Affirmative Procurement Programs (APP):

In accordance with FAR 23.404, 100% of purchases of Environmental Protection Agency (EPA)-designated products included in the Comprehensive Procurement Guidelines (CPG) list [http://www.epa.gov/cpg/products.htm] and/or United States Department of Agriculture (USDA)-designated products included in the bio based product listings [http://www.biopreferred.gov] shall, at a minimum, meet the EPA or USDA standards for recovered materials or bio-based content, respectively, unless an item cannot be acquired competitively within a realistic timeframe, meet appropriate performance standards, and/or be acquired at a reasonable price.

4.16. Phase Out

If the contracted operation reverts to in-house operations, the service provider shall cooperate

6 June 2025 Page 17 of 38 with government personnel to ensure an orderly change over. In the event a follow-on contract is awarded to other than the incumbent, the incumbent service provider shall cooperate to the extent required to permit an orderly transition to the successor service provider.

Recruitment notices may be placed in each facility to allow successor service provider’s access to incumbent employees.

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Appendix A

Workload Data and Required Meetings The following workload data represents the government’s best estimate of the volume of work shown for each item listed. This exhibit is not intended to cover all the workload items but lists the major categories of work.

Notes:

1. Historical average yearly workload based on three years data.

2. Voluntary continuing education classes are open to Active-duty military personnel, DoD civilian employees, Air Force Reserve and Air National Guard personnel, dependents of military personnel, military retirees, and contractors that have access to the installation.

A1 - Customer Population Data – 2015 Area Quantity

Hanscom AFB and Tenant Units on Installation DoD Civilian 2,290 Active-Duty Military 1,412 AF Guard and Reserve 290 Non-DoD Civilian 92 Contract Manpower Equivalents 2,054

Total: 6138 GSUs Serviced by Hanscom AFB

DoD Civilian 2126 Active-Duty Military 843

Total: 2969 Grand Total: 9107

Note: Does Not Include Non-AF Personnel

A2 - Customer Service

Service Quantity Frequency

Classrooms – Prepare and Inspect As Required Annually - Randomly Distributed

Classrooms - Schedule As Required Annually - (10% Increase January, April, June, August, and October)

Correspondence - Maintenance As Required Annually - Randomly Distributed

Customer Requests (E-Mail, Facsimile, Telephone)

As Required Annually – (10% Increase August and January)

Customer Survey - Conduct Review As Required Monthly

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Customer Visits (In-Person) As Required Annually - (10% Increase August and January)

A2 - Customer Service

Service Quantity Frequency

File Maintenance and Disposition As Required Annually - Randomly Distributed Suspense Items As Required Annually - Randomly Distributed

A3 - Course Data

Conducted at the Education and Training Center Hanscom AFB

Service Quantity Frequency

Support Continuing Education Classes (Undergraduate and Graduate)

As Required Classes

DAU/AFIT Classes As Required Annually - Randomly Distributed

Locally Originated and Conducted Classes

As Required Annually - Randomly Distributed

Vendor Supplied Classes As Required Annually - Randomly Distributed

A11 - Meetings

Service Quantity Frequency

Education and Training Center

Meetings (Staff/All Call) 1 Weekly/Quarterly

Facility Manager Meetings Approx 4 Annually As scheduled

A12 - Percentage Estimates

Approximate percentage estimate of the workload performed in support of personnel located at GSUs. Only those workload tasks that are performed in support of personnel at GSUs are listed in the chart.

Percentage

Workload Estimate

Customer Service Customer Requests 15% Customer Visits (In-Person) 4% Record Updates 5%

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Appendix B

B1 – Hanscom AFB – Map

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Appendix C

Government Furnished Property and Services

Per FAR 45.000(b)(5) the below equipment is not contractually considered GFP however the government will furnish all items in this appendix before the start of the first operational performance period. The government will maintain and replace telephones lines throughout the life of this contract. The service provider shall maintain and replace the equipment listed in Appendix C2.

C1 - Government Facility

Facility Bldg#

Room #

Street Address

Education and Training Center 1728 Offices: 9 29 Chennault St.

C2 - Government Furnished Equipment/Property (GFE/P)

Item Computer Monitors Desk Laptops Docking Stations Scanner Chair Phone Printer

* The Government will provide standard desk equipment to service provider for each employee and upon equipment issue to the employee, the service provider will sign an equipment hand receipt and be responsible for the equipment within his/her care.

C3 - Government Furnished Information

Following is a List of Government Furnished Information that will be Provided to the Service provider at the Start of the Orientation Period

Appointment Letters - Current File Plan - Current General Correspondence and Office Read Files Suspense Control Items - Current and Outstanding

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Appendix D

Publications, Regulations, and Forms

D1 – General Information

Documents applicable to this PWS are listed below. The service provider is required to follow those publications and use forms designated as mandatory to the extent specified in other sections of this PWS. The service provider shall be guided by those publications or use those forms indicated as advisory to extent necessary to accomplish the requirements of this PWS.

DoD, AF, AFMC, and local publications are generally available from appropriate World Wide Web (WWW) servers. The government will provide those publications not available from WWW servers in either paper or electronic forms.

D2 – Publication Changes

Supplements or amendments to listed publications from any organizational level may be issued through the life of the contract. The service provider shall ensure that all mandatory publication changes are posted, and all publications are up to date. Upon completion of the contract, the service provider shall return to the government all issued publications.

D3 – Hierarchy of Publications

The service provider shall accomplish the tasks and references established in the contract provided.

If there is a conflict between this PWS and the references established herein, the PWS shall control.

If there was a conflict between or among two or more references, then those designated as mandatory by this contract shall control over those coded as advisory.

If there is a conflict between or among two or more references that are issued at the same level of authority, then those with a later date of issue shall control over those with earlier dates of issue.

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D4 - Regulations, Publications and Reference Documents Publication# Title

AFH 33-337 Tongue and Quill AFI 33-322 Records Management Program AFI 33-332 Air Force Privacy and Civil Liberties Program DAFI 36-2670 Total Force Development AFI 36-2657 Inter-Service Training AFMAN 36-2664 Personnel Assessment Program

AFMAN 36-2100 Military Utilization and Classification

AFI 65-103 Temporary Duty /Special Orders DAU Defense Acquisition University

DODD 5000.52 Defense Acquisition, Technology, and Logistics Workforce Education, Training, and Career Development Program

DODI 5000.57 Defense Acquisition University ETCA Education and Training Course Announcements FAR 52.245-2 Government Property Installation Operation Services FAR 52.246-4 Inspection of Services - Fixed Price OSHA Standard 29

CFR 1910

Occupational Safety and Health Standards

OSHA Standard 29

CFR 1926

Safety and Health Regulations for Construction

Public Law 91-596 Occupational Safety and Health Act of 1970

D5 - Forms Form# Title

Air Force Forms

AF1768 Staff Summary Sheet

AF63

Active-Duty Service Commitment (ADSC) Acknowledgement Statement

AF973 Request and Authorization for Change of Administrative Orders

Department of Defense Forms

DD2875 System Authorization Access Request (SAAR)

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Appendix E

E1 – Required Data Deliverables

All data deliverables (e.g., Data Products) which are provided by the service provider under this contract shall be prepared in a format which is compatible with the HAFB standard operating architecture using Microsoft® operating systems. The government preference for data collection is Microsoft® Access, preparing text documents is Microsoft® Word, preparing financial data is Microsoft® Excel, and presentation material is Microsoft® PowerPoint. When specifying frequency (calendar days, years, annually, quarterly, etc.), time is from beginning of basic period of performance.

E2 - Orientation Period (First 30 Days of Operational Performance) Name Frequency PWS

Quality Control Plan Two Weeks Prior to Start of First Operational Performance Period

4.4.2.

Contingency Plan Two Weeks Prior to Start of First Operational Performance Period

4.2.3.

Contract Manager Information

Start of Orientation Period 4.2.1.

E3 - Reports and Submittals

Title Frequency PWS Quarterly Consolidated Customer Survey Quarterly 1.1.3.

Record Updates Quarterly 1.1.5.

Continuity Folders Annually 1.1.6.

Workload Data Report Quarterly 1.1.9.

Work Order Summary Report As Requested 1.4.2.

Self-Inspection Program Quarterly 4.7.

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Appendix F

Acronyms and Definitions

F1 - Acronyms Abbreviation Definition 3S2X1 Education and Training Functional Manager AAC…