Digital Voice Recording & Logging System
Closed Solicitation Posted
- Solicitation number
- 36C25226Q0677
- Agency
- Veterans Integrated Service Network 12 Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 334310 Audio and Video Equipment Manufacturing
- Place of performance
- Milwaukee, Wisconsin 53295, United States
- Points of contact
-
- Steven MacDonald steven.macdonald@gmail.com (414) 844-4882
- Brittney Braswell brittney.braswell@va.gov (713) 578-4045
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 12 seeks a NICE Inform Digital Voice Logging System for VA Police dispatch operations at two Wisconsin facilities, with proposals due September 11, 2026. This is a 100% small business set-aside, and only offerors providing quotes with a brand name or equal system will be considered. Award will be made to the lowest priced, technically acceptable quoter on a Firm Fixed Price basis.
Place of performance encompasses the Clement J. Zablocki VA Medical Center in Milwaukee, Wisconsin, and the Milo C. Huempfner Green Bay VA Health Care Center in Green Bay, Wisconsin. The procurement includes NICE Inform digital recording hardware and software components, licenses, integrations, and configuration for VA Police dispatch operations; installation, implementation, and system testing; user training for VA Police personnel; warranty, maintenance, and technical support; and any required accessories and compatible components necessary for full operational capability. The system must record emergency communications across two channels and interface with approximately 60 Motorola APX radios (models APX 4000, APX 7000, APX 8000, and APX NXT). All work must be completed within 90 calendar days of contract award. The procurement requires entirely on-premise deployment with no cloud services and compliance with VA Handbook 6500 and VA information security requirements. There is no incumbent contractor; this represents a complete system replacement. The NAICS code is 334310, Audio and Video Equipment Manufacturing, and the PSC code is 5835, Sound Recording and Reproducing Equipment. The solicitation was amended on September 4, 2026, to include a Statement of Work and responses to vendor questions.
Notice text
3 versions
Update #3 · Latest ·
The Department of Veterans Affair's, Clement J. Zablocki VA Medical Center (Milwaukee, WI) and Milo C. Huempfner Green Bay VA Health Care Center (Green Bay, WI), Police Services, intend to procure a NICE Inform Digital Recording System to support compliant, secure, and reliable recording of emergency communications within the VA Police dispatch environment.
The requirement includes, but is not limited to:
• NICE Inform digital recording hardware and software components
• Licenses, integrations, and configuration for VA Police dispatch operations
• Installation, implementation, and system testing
• User training for VA Police personnel
• Warranty, maintenance, and technical support
• Any required accessories, connectivity, or compatible components necessary for full operational capability
This is a 100% small business set aside solicitation. Only offerors providing quotes with a BRAND NAME OR EQUAL system will be considered. The government anticipates awarding a Firm Fixed Priced (FFP) contract.
This solicitation has been amended on 9/4/2026 to include a Statement of Work (SOW) and responses to questions received from potential vendors. Please review the SOW and Q&A responses before submitting your quotes. Award will be made to the lowest priced, technically acceptable (LPTA) quoter.
Update #2 ·
The Department of Veterans Affair's, Clement J. Zablocki VA Medical Center (Milwaukee, WI) and Milo C. Huempfner Green Bay VA Health Care Center (Green Bay, WI), Police Services, intend to procure a NICE Inform Digital Recording System to support compliant, secure, and reliable recording of emergency communications within the VA Police dispatch environment.
The requirement includes, but is not limited to:
• NICE Inform digital recording hardware and software components
• Licenses, integrations, and configuration for VA Police dispatch operations
• Installation, implementation, and system testing
• User training for VA Police personnel
• Warranty, maintenance, and technical support
• Any required accessories, connectivity, or compatible components necessary for full operational capability
This is a 100% small business set aside solicitation. Only offerors providing quotes with a brand name or equal system will be considered. The government anticipates awarding a Firm Fixed Priced (FFP) contract.
This solicitation has been amended on 9/4/2026 to include a Statement of Work (SOW) and responses to questions received from potential vendors. Please review the SOW and Q&A responses before submitting your quotes. Award will be made to the lowest priced, technically acceptable (LPTA) quoter.
Update #1 ·
The Department of Veterans Affair's, Clement J. Zablocki VA Medical Center (Milwaukee, WI) and Milo C. Huempfner Green Bay VA Health Care Center (Green Bay, WI), Police Services, intend to procure a NICE Inform Digital Recording System to support compliant, secure, and reliable recording of emergency communications within the VA Police dispatch environment.
The requirement includes, but is not limited to:
• NICE Inform digital recording hardware and software components
• Licenses, integrations, and configuration for VA Police dispatch operations
• Installation, implementation, and system testing
• User training for VA Police personnel
• Warranty, maintenance, and technical support
• Any required accessories, connectivity, or compatible components necessary for full operational capability
This is a 100% small business set aside solicitation. Only offerors providing quotes with a brand name or equal system will be consider. The government anticipates awarding a Firm Fixed Priced (FFP) contract.
Attachments
| File | Type | Posted |
|---|---|---|
| RFQ Questions and Answers.xlsx | XLSX spreadsheet | |
| P01 Police Radios SOW final.docx | DOCX document | |
| S02 36C25226Q0677 NICE Inform Digital Voice Logging System.docx | DOCX document |
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