DHA Enterprise Referral Care Coordination Center Contract (RC3)
Open Special Notice Posted
- Solicitation number
- RC3_20261030
- Agency
-
Defense Health Agency
Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561110 Office Administrative Services
- Place of performance
- United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Defense Health Agency is issuing a Request for Information seeking industry questions and feedback on the draft Performance Work Statement for its Enterprise Referral Care Coordination Center (RC3) Contract, due November 13, 2026, at 12:00 PM Eastern Time. No set-aside is used. The RFI is for information and planning only, is not a solicitation, will not be considered a proposal or offer, and will not result in a contract award. DHA is conducting market research for a single consolidated center to deliver patient appointing, referral management, and care coordination across all DHA Military Treatment Facilities, replacing fragmented regional services. The draft PWS covers an initial transition period and base year not exceeding 12 months total, followed by four 12-month option years. Draft requirements include 95% first-contact resolution, average speed of answer of 30 seconds, call abandonment below 5%, and assigned Care Coordination Specialists on-site at each "Core 15" MTF during standard outpatient hours. Feedback requested covers staffing, integration, transition timelines, and pricing models. Responses must use the provided Excel comment sheet and be emailed to dha.ncr.AD-SPT-CAE.mbx.dha-enterprise-rc3-acq@health.mil with the subject line "RFI Response - RC3 PWS FEEDBACK." Only PWS-related questions will be answered, and vendor brochures or out-of-scope material will not be considered.
Notice text
Defense Health Agency Request for Information (RFI) – Enterprise Referral Care Coordination Center Contract (RC3)
DHA, Assistant Director for Research, Development, and Acquisition (AD-RDA), Portfolio Acquisition Executive for Medical Services (PAE-MS), Program Management Office for Enterprise Medical Services (PMO-EMS)
1. Introduction
The Defense Health Agency (DHA) is requesting questions from Industry to the Draft PWS to assist in clarifying the Government’s requirement of the Referral Care Coordination Center Contract (RC3). This RFI is for informational purposes only and does not constitute a solicitation for proposals or bids.
2. Background
The Defense Health Agency is conducting market research to identify potential solutions for delivering appointing, referral management, and care coordination at all DHA MTFs.
3. Objectives
The primary objective of this RFI is to:
Obtain Industry Questions and Feedback to the Draft PWS.
4. Submission Instructions
Responses to this PWS should be submitted electronically on the provided Draft PWS Comment Microsoft Excel Worksheet format no later than November 13, 2026, at 1200 ET (Noon). Responses should be sent to DHA NCR AD SPT CAE Mailbox DHA
Enterprise RC3 Acq dha.ncr.AD-SPT-CAE.mbx.dha-enterprise-rc3-acq@health.mil with the subject line "RFI Response – RC3 PWS FEEDBACK."
The only feedback the Government will be providing will be answers to questions received. Questions not related to the PWS will be considered out of scope of the RFI and will not be answered. Documents not responsive to the RFI will not be considered. Vendors are highly discouraged in responding to this RFI with vendor information such as brochures, advertisements, or other generic material.
5. Disclaimer
This RFI is issued solely for information and planning purposes and does not constitute a solicitation. Responses to this RFI will not be considered as proposals or offers, nor will they result in a contract. The DHA will not reimburse respondents for any costs incurred in responding to this RFI. Information provided in response to this RFI will be used solely for the purpose of PWS revisions, clarifications, planning, and decision-making.
6. Thank you for continued support and interest in this requirement
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