DH01--Vocera Communication Support Services- Northern Arizona VA Healthcare System

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 22 is soliciting quotations for Vocera Communication Support Services at the Northern Arizona VA Healthcare System. The procurement encompasses the supply and implementation of 450 Vocera V5000 Smartbadges with FIPS 140-2 device licenses, along with associated equipment including 1,000 replacement batteries, 75 eight-bay chargers, clips, training kits, and peripherals. Vendors must be OEM-authorized Vocera distributors and provide premier-level support across multiple Vocera platform components including Voice, SIP Telephony, Platform, Messaging, and Analytics services. The Government intends to award to the lowest-priced responsive and responsible offeror without discussions, and all offerors must acknowledge receipt of Amendment 36C26226Q0468 prior to submission. Quotations are due by May 12, 2026, at 4:00 PM PDT, and must be submitted electronically to Contract Specialist Loan Dho at loan.dho@va.gov.

This is a Total Small Business Set-Aside opportunity with no current incumbent identified in the solicitation materials. The contract period consists of one base year running from August 8, 2026, through August 7, 2027, plus four one-year option periods, structured as a Firm Fixed Price award under NAICS code 541519 (Other Computer Related Services). Key deliverables include wireless network assessment, clinical workflow design, system implementation and integration, administrator and technical training, go-live support (16 hours per day over four days), and post-deployment assessment. Contractor personnel must include specialized roles such as a Project Manager, Wireless Network Engineer, Implementation Engineer, Integration Engineer, Clinical Informaticist/Trainer, and Analytics Specialist. The work is to be performed in Prescott, Arizona 86313, with all activities requiring compliance with VA Handbook 6500 and 6500.6 security and privacy requirements.