S02- RFQ- Vocera Communication Support- 36C26226Q0468.docx

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C26226Q0468 04-23-2026 Loan Dho

05-12-2026

04:00 PM

PDT

36C262 Department of Veterans Affairs Network Contracting Office 22 4811 Airport Plaza Drive Suite 600 Long Beach CA 90815

X

541519 150 Employees

N/A

36C649 Department of Veterans Affairs Northern Arizona VA Healthcare System

NAVAHCS

500 N. Hwy 89 Prescott AZ 86313 36C262 Department of Veterans Affairs Network Contracting Office 22 4811 Airport Plaza Drive Suite 600 Long Beach CA 90815

This is accomplished through the Tungsten Network located at:

https://www.cep.fsc.va.gov/ This is mandatory and the sole method for submitting invoices.

See CONTINUATION Page This solicitation is for Vocera Communication System Support Services and supplies at the Northern Arizona VA Healthcare System (NAVAHCS).

This will be for a Base plus Four (4) Option Years. This is a Firm Fixed Price contract.

This is a Total Small Business Set-Aside. Vendor must be OEM authorized distributor.

All offers must be submitted as instructed in Section E.2, “Addendum to 52.212-1 Instructions to Offerors” of this Solicitation.

See CONTINUATION Page

One(1)

Helena Roba Contracting Officer

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: Name

b. GOVERNMENT: Contracting Officer 36C262 Department of Veterans Affairs Network Contracting Office 22 4811 Airport Plaza Drive Suite 600 Long Beach CA 90815

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly; Upon Services Rendered, Upon Equipment Acceptance

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests. https://www.cep.fsc.va.gov/ ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

36C26226Q0468

B.2 STATEMENT OF WORK

Smart Badge Communication System and Service Agreement Northern Arizona VA Health Care System (NAVAHCS) 500 N. Hwy 89, Prescott, AZ 86313

1. Background The Northern Arizona VA Health Care System (NAVAHCS) operates an enterprise Vocera communication platform that provides hands‑free, real‑time voice and messaging communication across inpatient, outpatient, and ancillary departments to support timely response to Veterans’ care needs, including rapid escalation in emergent situations and fall‑reduction workflows. Existing Vocera B3000N badge devices and associated peripheral hardware have reached end‑of‑life and require replacement to maintain continuity of operations, reliability, and security posture. NAVAHCS also requires continued software maintenance and premier support for the Vocera platform, messaging, telephony, and analytics components to ensure ongoing availability, performance, and cybersecurity compliance.

NAVAHCS intends to procure and deploy the Vocera V5000 Smartbadge system, associated licensing, peripherals, and extended warranty, together with implementation, workflow optimization, training, go‑live, and post‑deployment services to integrate seamlessly with the existing Vocera environment and underlying VA network and telephony infrastructure. This acquisition will support a standardized, FIPS‑validated, enterprise smart‑badge solution across NAVAHCS that aligns with VA data security requirements and VHA Handbook 6500.6.

2. Scope The contractor shall furnish all labor, materials, equipment, software, licensing, configuration, integration, training, documentation, and support necessary to provide a fully functional Vocera V5000 Smartbadge communication solution and associated services for NAVAHCS. The scope includes:

· Provision of V5000 Smartbadge devices, FIPS 140‑2 device licenses, batteries, 8‑bay chargers, clips, and training kits as specified herein.

· Provision of Vocera premier level support for Voice, SIP Telephony, Platform, Messaging, and Per‑Device Messaging over a base year plus four option years.

· Implementation and configuration of the V5000 Smartbadge system, including database updates, SIP integration, messaging integration, and analytics, in alignment with the existing Vocera platform and VA infrastructure.

· Workflow design, call‑flow and messaging design, deployment optimization, and clinical workflow integration services for up to 35 units/ancillary departments.

· Training, go‑live support, and post‑deployment assessment for Vocera Voice, Messaging, and Analytics.

· Compliance with all applicable VA, VHA, and VAAR security, privacy, and information system requirements, including VA Handbook 6500 and VA Handbook 6500.6.

3. Objectives The objectives of this SOW are to:

· Replace end‑of‑life Vocera badges with V5000 Smartbadges that meet NAVAHCS functional, clinical, and security requirements.

· Maintain uninterrupted Vocera platform operations with premier software support and upgrades throughout the period of performance.

· Optimize clinical workflows and communication patterns using the Vocera system to support timely Veteran care, rapid escalation (e.g., code blue, rapid response), and staff safety.

· Ensure that all systems and services comply with VA information security and privacy policies, including FIPS‑validated encryption and adherence to VA Handbook 6500.6.

4. Period of Performance The period of performance shall be a base year with four (4) option years. Exercise of option years shall be at the sole discretion of the Government in accordance with the contract.

5. Place of Performance All on‑site work shall be performed at:

· Northern Arizona VA Health Care System 500 N. Hwy 89 Prescott, AZ 86313 Remote services (e.g., some design sessions, remote training, support) may be performed at the contractor’s facilities, subject to VA telework, security, and access controls.

6. System Requirements

6.1 Smartbadge Devices

The contractor shall provide 450 Vocera V5000 Smartbadges (SKU 220‑02100) with 1‑year warranty and 2‑year extended warranty. Smartbadge functionality shall meet or exceed the following NAVAHCS requirements:

· Form factor and ergonomics:

· Lightweight badge not exceeding approximately 4 ounces; V5000 is approximately 3.1 oz (89 g).

· Dimensions: 4.0 × 2.0 × 0.7 in (10 × 5.2 × 1.7 cm)

· Display: 2.4‑inch touchscreen

· Hands‑free operation with push‑to‑talk capability and a universal clip enabling placement within six inches below the user’s chin for optimal speech recognition.

· Controls and user interface:

· Dedicated call button, volume control, Do‑Not‑Disturb/hold function, and emergency call button.

· Color touchscreen display for call control and status indications.

· Battery performance:

· Minimum battery life of 4 hours talk time and 40 hours standby; the V5000 battery meets these specifications.

· Clinical and safety features:

· Dedicated panic/emergency button to request immediate assistance for rapid response and code blue events.

· Ability to interrupt a busy signal to place critical code calls (e.g., Code Blue, Rapid Response).

· Ability to leave and retrieve voice messages for individuals or groups.

· Staff‑centered login profile stored on the server with role‑based privileges to support shared device use while maintaining access control.

· Voice commands (over 100 supported), touchscreen keyboard for contacts and text messages, broadcast and rapid‑response messaging, dedicated panic button

· Security and compliance:

· FIPS‑validated device license (V5000 FIPS 140‑2 Device License, SKU 261‑01950) compatible with the VA wireless network.

· Support for WPA2/AES encryption and enterprise authentication (e.g., EAP‑TLS, PEAP) per Vocera V‑Series network specifications.

· Environmental:

· Operating temperature 32–104°F (0–40°C), humidity 5–95% non‑condensing, ingress protection at IP54 or better, and drop survivability of at least 1.2 m to linoleum.

6.2 Batteries

The contractor shall provide 1,000 V5000 batteries (SKU 230‑02150) meeting NAVAHCS requirements:

· Durable batteries suitable for multiple shifts with approximately 4 hours talk time and 40 hours standby.

· Replacement life under normal use of approximately 18 months.

6.3 Chargers

The contractor shall provide 75 V5000 8‑Bay universal chargers (SKU 230‑02158) with extended warranty. Chargers shall:

· Provide a minimum of eight simultaneous charging bays with the capability to charge all inserted batteries concurrently within approximately six hours or less.

· Include a two‑year extended warranty beyond the base warranty for 8‑bay chargers (SKU 920‑05082).

6.4 Clips and Training Kits

The contractor shall supply:

· 36 packs of V5000 Clips (Grip, 25‑Pack, SKU 230‑02155) to attach badges to clothing and maintain placement within six inches of the chin.

· Four V5000 Training Kits (100 Users, SKU 230‑02200) to support training and orientation activities.

6.5 Licenses and Software

The contractor shall provide and maintain all required licenses, including:

· 450 V5000 FIPS 140‑2 Device Licenses, Version 1.0 (SKU 261‑01950).

· Vocera Premier Support, Enterprise License – Voice, 450 users (SKU 920‑01338).

· Vocera Premier Support, SIP Telephony, 6 ports (SKU 920‑01111).

· Vocera Platform Premier Support – Instance and Virtual Appliance (SKU 920‑01965, 920‑04137).

· Vocera Premier Support, Messaging, 50 users (SKU 920‑02050).

· Per‑Device Messaging licenses and associated premier support for devices above 450 (SKU 910‑05020 and 920‑05212).

Licensing shall support up to 450 Voice users, associated Messaging users, and integration with existing NAVAHCS Vocera Platform, Engage, SIP Telephony, and Analytics services.

7. Service and Support Requirements

7.1 Premier Support

The contractor shall provide premier level support services for the Vocera solution for the base year and all exercised option years, including:

· Perpetual term license software updates and upgrades for supported components.

· Unlimited technical support incidents with Severity‑1 support available 24x7x365.

· Designated support contacts (2–5) and one Return Merchandise Authorization (RMA) contact per site.

· Support for all Vocera servers in scope, including:

· Vocera Platform Server Cluster (2‑server array)

· Vocera SIP Telephony Service

· Vocera Messaging Service

· Vocera Engage

· Vocera Staging Server

· Vocera Analytics Server

7.2 Warranty

· Standard warranty: minimum one‑year warranty from shipment date for all V5000 Smartbadges.

· Extended warranty for badges: minimum two‑year extension (SKU 920‑05002) providing repair or replacement for badges damaged by normal use.

· Extended warranty for 8‑bay chargers: minimum two‑year extension (SKU 920‑05082).

8. Contractor Responsibilities

8.1 Deployment and Integration

The contractor shall replace existing B3000N badges with V5000 Smartbadges using a phased deployment approach while maintaining continuous clinical operations. Responsibilities include:

· Validating NAVAHCS servers and infrastructure to ensure they meet Vocera Infrastructure Planning Guide requirements and VA standards.

· Installing and configuring the latest generally available Vocera software on the Vocera Application, Messaging, Engage, SIP Telephony, and Analytics servers in a high‑availability configuration.

· Configuring up to 450 V5000 badges and reviewing configuration with the NAVAHCS System Administrator.

· Assisting NAVAHCS IT staff with integration to the existing PBX via SIP and validating telephony operation in the NAVAHCS environment.

· Conducting end‑to‑end testing of Voice, Messaging, Engage, and Analytics solutions, including calls between badges and phones and validation of alert workflows.

· Providing implementation reports documenting system configuration at completion of installation.

8.2 Wireless Performance Assessment

The contractor shall perform an on‑site readiness assessment of NAVAHCS’s wireless network covering up to 700,000 square feet and 35 units/ancillary departments. The assessment shall:

· Evaluate network performance and coverage required to support the Vocera Communications System.

· Document assessment results, network topology, data capture procedures, findings, and remediation recommendations in a Performance Assessment Report.

· Coordinate with NAVAHCS wireless engineers to transfer knowledge on Vocera network requirements and tools.

8.3 Workflow and Design Services

The contractor shall conduct design services to align the system with NAVAHCS clinical workflows:

· Facilitate a design kickoff with key stakeholders and clinical leaders.

· Conduct call‑flow and messaging‑design sessions for up to 35 units/ancillary departments to define roles, groups, forwarding rules, naming conventions, and alert templates.

· Develop a Clinical Design Specification for group and department call flows, distribution lists, and alert templates.

· Document and configure room‑based groups for staff assignment for up to 35 units/ancillary departments.

The contractor shall develop the Vocera database for up to 1,300 users and 250 address book entries, including sites, groups, users, devices, locations, and access points.

8.4 Deployment Optimization and Ongoing Management Support

The contractor shall support optimization and ongoing management processes, including:

· Refinement of call flows and messaging groups to improve system usability and clinical effectiveness.

· Rounding on units to coach staff, understand workflows, identify issues, and recommend improvements.

· Assistance with device and data management processes, including add/update/delete of users, groups, and templates; badge ownership changes; RMA processing; spare pool management; and lost equipment procedures.

· Proactive monitoring of Vocera Platform services and escalation to Vocera Technical Support and NAVAHCS contacts as appropriate.

· Issue escalation management, including incident tracking, resolution, trend analysis, and communication of status to reporters.

9. Training and Go‑Live Support

9.1 Administrator and Technical Training

The contractor shall provide the following training:

· System Administration Training:

· Two consecutive days for up to three participants covering system administration, maintenance, and optimization, with hands‑on labs; deliverable is a Certificate of Completion.

· Technical Training:

· Two consecutive days for up to three participants focusing on application servers, SIP Telephony Gateway, server hardware, OS, IP PBX, wireless and wired infrastructure, with labs and Certificate of Completion.

9.2 End‑User, Super User, and Train‑the‑Trainer

The contractor’s Clinical Informaticist shall deliver tailored training using a Train‑the‑Trainer model plus instructor‑led training (ILT) for badges and the Vocera Collaboration Suite:

· Train‑the‑Trainer courses (up to 8 seats per class, 2 hours per class).

· ILT sessions (up to 12 seats per class, 60 minutes per class, maximum 5 sessions/day) for badges and VCS.

· On‑unit support during training days to coach staff and reinforce workflows.

· Guidance on maintaining at least 10 Super Users across units and shifts.

NAVAHCS will be responsible for training all remaining staff, with contractor consultation on training strategies.

9.3 Go‑Live Support

The contractor shall coordinate with the NAVAHCS Project Manager to deliver go‑live support services:

· 16 hours of support per day over four consecutive days (two 8‑hour shifts per day) with Professional Services resources providing incident reporting, tracking, diagnosis, resolution, system administration, and end‑user clinical support.

· Hands‑on rounding in live units using Vocera to support staff.

9.4 Post‑Deployment Assessment

The contractor shall provide up to three consecutive days of post‑deployment assessment:

· Remote report review, on‑site clinical walk‑throughs, and interviews focusing on user satisfaction and workflow alignment.

· Coaching the System Administrator on report generation, scheduling, and interpretation.

· Identification of optimization opportunities for clinical processes and user/system performance.

· Delivery of a written Post‑Deployment Assessment Report with findings and recommendations.

9.5 Analytics Training

The contractor shall provide:

· Analytics Administrator Training on Vocera Analytics for up to three participants.

· One remote Vocera Analytics End‑User training session (up to 8 seats, with up to 3 classes/day), with NAVAHCS providing subsequent training.

10. Government Responsibilities NAVAHCS will provide the following to the Contractor:

· Provide access to facilities, network infrastructure, and relevant systems (e.g., PBX, Active Directory) necessary for deployment and integration, in accordance with VA security and access procedures.

· Designate a Project Manager and Contracting Officer’s Representative (COR) to coordinate scheduling, approvals, and onsite activities.

Facility Contracting Officer Representative (COR) Contact Information:

Name:

Address:

Phone:

Email:

Facility Program Manager Contact Information:

Name:

Address:

Phone:

Email:

· Provide timely review and approval of design documents, implementation reports, and training schedules.

· Ensure required VA privacy and information security training is completed by contractor personnel before access to systems or sensitive information, including VHA privacy training courses identified in VA Handbook 6500.6.

11 Inspection and Acceptance

· The Government will inspect and test hardware, software, and services upon delivery and installation for conformance with this SOW.

· Final acceptance will be documented by the COR after successful completion of:

· Hardware delivery and configuration

· Wireless assessment and remediation plan (if required)

· System implementation and end‑to‑end testing

· Completion of required training

· Go‑live and successful post‑deployment assessment

12. Security, Privacy, and HIPAA Compliance

12.1 Applicability

Per VHA Handbook 6500.6, this contract involves contractor access to VA information systems and VA sensitive information, and connection of IT devices to VA networks; therefore, the VA security, privacy, and HIPAA requirements in VA Handbook 6500 and 6500.6 apply.

12.2 General Security Requirements

· Contractor personnel and subcontractors shall comply with applicable Federal laws, VA regulations, VAAR provisions, and VA directives and handbooks regarding information protection, patient privacy, and information system security.

· Contractor systems processing or storing VA information shall implement security controls equivalent to VA‑operated systems and, when applicable, obtain VA Assessment and Authorization (A&A) consistent with VA Handbook 6500 and VA Handbook 6500.6.

12.3 Training

· Contractor personnel requiring access to VA facilities for more than two consecutive days or access to VA information systems shall complete VA privacy and security training (e.g., VA Course No. VA10176 and, if applicable, VA10203) before gaining access.

· The contractor shall provide evidence of completed training to the COR upon request.

12.4 Access, Handling, and Custodial Language

· VA information made available to the contractor or developed under this contract shall be used only for contract performance and not for any other purpose without prior written VA approval.

· VA information shall not be co‑mingled with non‑VA data unless business needs require it and VA’s data protection and sanitization requirements can be met; VA reserves the right to inspect contractor facilities and systems to verify compliance.

· Prior to contract completion or termination, contractor shall not destroy VA information without written VA approval, and any VA data destruction must comply with NARA, VA Directive 6300, and VA Handbook 6500.1 media sanitization requirements, with self‑certification provided to the Contracting Officer within 30 days.

· During on‑site warranty repair or maintenance, ePHI stored on devices shall be transferred to VA systems (e.g., VistA Imaging) or a dedicated VA file server; storage devices shall be removed or properly purged before devices leave VA control.

12.5 Business Associate Agreement

A national Business Associate Agreement between Vocera and VHA exists and will govern sharing of PHI and other VA sensitive information with the contractor.

13. Key Personnel The contractor shall assign a Vocera Project Manager and an implementation team including, at minimum: Project Manager, Wireless Network Engineer, Implementation Engineer, Integration Engineer, Clinical Informaticist/Trainer, and Analytics Specialist. The Project Manager shall be the single point of contact for scheduling, communication, and coordination of all implementation, training, and support activities.

14. Deliverables At a minimum, the contractor shall provide the following deliverables in electronic format and/or hardcopy as specified by the COR:

· Wireless Performance Assessment Report.

· Clinical Design Specification (call‑flow and messaging design).

· Implementation Reports (Voice, Messaging, Engage, Analytics).

· Training schedules and materials; Certificates of Completion for administrator and technical training.

· Go‑Live Support Plan and Go‑Live Report.

· Post‑Deployment Assessment Report.

Each deliverable shall include an executive summary, detailed content, and recommendations where applicable and is subject to COR review and acceptance.

(end of Statement of work)

See attached document: SALIENT CHARACTERISTICS VOCERA V5000.

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

Vocera Premier Support, Enterprise License - Voice, 450 Users Contract Period: Base POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 920-01338

Vocera Premier Support, SIP Telephony, 6 ports

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 920-01111

Vocera Platform, Premier Support, Instance

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 920-01965

Vocera Platform, Premier Support, Virtual Appliance

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 920-04137

Per Device Messaging, Premier Support, Add on (151+Over)

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 920-05212

Vocera Premier Support, Messaging, 50 users

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 920-02050

Per Device Messaging, Add-on (151+Over)

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 910-05020

V5000, Smartbadge with 1-Year Warranty

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 220-02100

V5000,FIPS 140-2 Device License Ver 1.0

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 261-01950

V5000, Battery

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 230-02150

V5000, Charger, 8-Bay, Universal

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 230-02158

V5000, Clip, Grip, 25-Pack

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 230-02155

V5000, Training Kit, 100 Users

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 230-02200

Warranty, V5000, 2-Year extension

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 920-05002

Warranty, V5000, 8-Bay, 2-Year extension

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 920-05082

Service, Workflow, Implementation and Training Services (per hour)

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 240-01361

Vocera University, Classroom Training, per day

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 800-01715

Vocera University, Classroom Training, per day

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 800-01715

Service, Reimbursable Expenses

POP Begin: 08-08-2026 POP End: 08-07-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

MANUFACTURER PART NUMBER (MPN): 240-01239

Per Device Messaging, Premier Support, Add on (151+Over) Contract Period: Option 1 POP Begin: 08-08-2027 POP End: 08-07-2028 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Premier Support, Enterprise License - Voice, 450 Users

POP Begin: 08-08-2027 POP End: 08-07-2028 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Premier Support, SIP Telephony, 6 ports

POP Begin: 08-08-2027 POP End: 08-07-2028 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Platform, Premier Support, Instance

POP Begin: 08-08-2027 POP End: 08-07-2028 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Platform, Premier Support, Virtual Appliance

POP Begin: 08-08-2027 POP End: 08-07-2028 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Premier Support, Messaging, 50 users

POP Begin: 08-08-2027 POP End: 08-07-2028 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Per Device Messaging, Premier Support, Add on (151+Over) Contract Period: Option 2 POP Begin: 08-08-2028 POP End: 08-07-2029 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Premier Support, Enterprise License - Voice, 450 Users

POP Begin: 08-08-2028 POP End: 08-07-2029 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Premier Support, SIP Telephony, 6 ports

POP Begin: 08-08-2028 POP End: 08-07-2029 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Platform, Premier Support, Instance

POP Begin: 08-08-2028 POP End: 08-07-2029 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Platform, Premier Support, Virtual Appliance

POP Begin: 08-08-2028 POP End: 08-07-2029 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Premier Support, Messaging, 50 users

POP Begin: 08-08-2028 POP End: 08-07-2029 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Per Device Messaging, Premier Support, Add on (151+Over) Contract Period: Option 3 POP Begin: 08-08-2029 POP End: 08-07-2030 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Premier Support, Enterprise License - Voice, 450 Users

POP Begin: 08-08-2029 POP End: 08-07-2030 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Premier Support, SIP Telephony, 6 ports

POP Begin: 08-08-2029 POP End: 08-07-2030 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Platform, Premier Support, Instance

POP Begin: 08-08-2029 POP End: 08-07-2030 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Platform, Premier Support, Virtual Appliance

POP Begin: 08-08-2029 POP End: 08-07-2030 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Premier Support, Messaging, 50 users

POP Begin: 08-08-2029 POP End: 08-07-2030 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Per Device Messaging, Premier Support, Add on (151+Over) Contract Period: Option 4 POP Begin: 08-08-2030 POP End: 08-07-2031 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Premier Support, Enterprise License - Voice, 450 Users

POP Begin: 08-08-2030 POP End: 08-07-2031 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Premier Support, SIP Telephony, 6 ports

POP Begin: 08-08-2030 POP End: 08-07-2031 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Platform, Premier Support, Instance

POP Begin: 08-08-2030 POP End: 08-07-2031 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Platform, Premier Support, Virtual Appliance

POP Begin: 08-08-2030 POP End: 08-07-2031 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

Vocera Premier Support, Messaging, 50 users

POP Begin: 08-08-2030 POP End: 08-07-2031 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DH01 - IT and Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)

B.4 DELIVERY SCHEDULE

Northern Arizona VA Healthcare Systems (NAVAHCS) 500 N. Hwy 89 Prescott, AZ 86313 5001

USA

450.00

928-445-4860x6254 alexa.rehbach@va.gov

Northern Arizona VA Healthcare Systems (NAVAHCS) 500 N. Hwy 89 Prescott, AZ 86313 5001

450.00

Northern Arizona VA Healthcare Systems (NAVAHCS) 500 N. Hwy 89 Prescott, AZ 86313 5001

450.00

Northern Arizona VA Healthcare Systems (NAVAHCS) 500 N. Hwy 89 Prescott, AZ 86313 5001

1,000.00

Northern Arizona VA Healthcare Systems (NAVAHCS) 500 N. Hwy 89 Prescott, AZ 86313 5001

75.00

Northern Arizona VA Healthcare Systems (NAVAHCS) 500 N. Hwy 89 Prescott, AZ 86313 5001

36.00

Northern Arizona VA Healthcare Systems (NAVAHCS) 500 N. Hwy 89 Prescott, AZ 86313 5001

4.00

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied…