DH01--Vocera Communication Support Services (Brand Name)- Northern Arizona VA Healthcare System

The Department of Veterans Affairs, Veterans Integrated Service Network 22, sought Vocera Communication System Support Services for the Northern Arizona VA Healthcare System through this solicitation. The requirement encompasses premier level Vocera support services including perpetual term license software updates, unlimited technical support, 24/7 incident support, and comprehensive deployment, implementation, and training services. The original Request for Quote (RFQ), issued January 8, 2026, targeted a Firm Fixed Price contract with a base year and four one-year option periods, with quotes originally due by 2:00 PM PST on January 20, 2026. However, it is critical to note that this solicitation was cancelled on January 21, 2026, via Amendment of Solicitation/Modification of Contract (Standard Form 30), with the contracting officer determining that the government did not intend to make an award at that time and rendering all offers null and void. The document specified that interested parties should refer to a new solicitation upon posting, with explicit notification that no offers from the cancelled solicitation would carry over to any replacement procurement.

This opportunity was designated as a Total Small Business set-aside, initially configured as a small business set-aside for brand name procurement, with subsequent documentation indicating a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside classification. The procurement involved replacing 450 Vocera V5000 Badges, 450 Device Licenses, 1,000 Batteries, 75 8-Bay Chargers, 36 Clip Packs, and 4 Training Kits with an estimated value of $796,469.16. The contract performance period spanned February 8, 2026 through February 7, 2031, covering the base period and four 12-month option periods. The work was to be performed at the Northern Arizona VA Healthcare System located in Prescott, Arizona 86313, with contracting administration managed by the Department of Veterans Affairs, Network Contracting Office 22 in Tucson, Arizona. The requirement was classified under NAICS 541519 (Other Computer Related Services) and PSC category DH01 (IT and Telecom - Platform Support Services).