DG10--Guest WIFI and Water Monitor System Services Huntington Veterans Administration Medical Center
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- 36C24524Q0772
- Agency
-
Veterans Integrated Service Network 5
Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Department of Veterans Affairs Huntington Vamc Huntington, West Virginia 25704, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs, Veterans Integrated Service Network 5 is seeking a contractor to provide 24/7 remote help desk support, proactive network monitoring, patching and security updates, and other IT infrastructure management services for the Guest Wi-Fi and Water Monitoring System at the Huntington Veterans Administration Medical Center. The vendor must meet minimum requirements for an IT Service Management suite with capabilities like inventory tracking, alerting, escalation support, and vendor relationship management. The infrastructure includes Cisco networking equipment such as wireless controllers, switches, access points, and a Meraki firewall. Key dates include a site visit on 8/7/2024, questions due 8/13/2024, and quotes due 8/19/2024 by 9:00am EDT.
This is a Service-Disabled Veteran-Owned Small Business (SDVOSBC) set-aside contract. The period of performance is one base year with four one-year option periods. The place of performance is the Huntington Veterans Administration Medical Center in West Virginia. The contract will be a firm-fixed price award, and subcontracting limitations apply. The solicitation is under NAICS code 541519 (Other Computer Related Services) and PSC code DG10 (IT and Telecom - Network As A Service).
Notice text
2 versions
Update #2 · Latest ·
Amendment 0001 is to answer vendor questions, change the period of performance, change the due date of the solicitation and provide maps and drawings of equipment and equipment locations.
Question & Answer have been uploaded included with amendment.
Equipment location map is attached.
WIFI Heat Map is attached.
Cabling wiring diagram attached.
Update #1 ·
Guest Wi-Fi and Water Monitoring Network Service Plan. Huntington Veterans Admiration Medical Hospital. Vendor must provide.
24x7x365 remote and help/phone desk support (NOC)
800 number for all service desk requests users and employees
Auto-generation of ticketing from email
Web Portal for all IT Service Management (ITSM) needs
Automated reporting and monthly reporting packages for the Service Desk
Proactive network monitoring
Quarterly meetings to discuss projected growth and other statistics
Patching/Security Updates for all servers and all network devices
Escalation of any issues requiring OEM/vendor involvement (i.e. RMAs, TAC cases, other)
Moves, Adds, Changes, Deletes of any users, firewall needs, policies, etc. This includes any needs for vendor accounts and access.
Security Penetration Testing
Meraki Firewall License (purchased 07/27/2024)
Support via an Enterprise IT Service Management Suite (ITSM): that meets the following minimum requirements:
Monitoring & Remote Management
Iinventory & Warranty Tracking
Alerting
Asset Management
Single Point of Contact Help/Service Desk for patients/guests/vendors
Escalation and facilitation of RMA/vendor required support tickets
Infrastructure Support
Client facing support portal
Patching
Reporting
Vendor relationship management for Cisco and other technology vendors.
Infrastructure Details: Details of the infrastructure to be supported based on vendor equipment and at the time of writing this document:
Cisco:
2 Cisco 5520 Wireless Controllers in HA
2 Cisco Nexus 5K Core Switches
120 Cisco 3702i Wireless Access Points
11 Cisco 3850 Access/Distribution Switches
1 MX400 Cisco Meraki Firewall
1 Cisco Prime Infrastructure Server
1 Cisco MSE 3350 Server
1 Cisco UCS C220 Server (Vendor use) **
1 Lenovo PC for Management
** - All servers are running Windows Server.
See attached documents: RFQ RFQ-36C24524Q0772-Guest WIFI and Water Monitoring Systems Managed Services-Huntington VAMC.
Facility Map.
Files
| File | Type | Posted |
|---|---|---|
| Huntington Access Point Heat Map.docx | DOCX document | |
| Hero Network Diagram.docx | DOCX document | |
| 36C24524Q0772 0001_1.docx | DOCX document | |
| Copy of Hero Network Access Control Point.xlsx | XLSX spreadsheet | |
| 36C24524Q0772 P0001 Amendment-Guest WIFI and Water Monitoring Services-Huntington VAMC.pdf | ||
| 36C24524Q0772_1.docx | DOCX document | |
| 2022 Facility Map.pdf | ||
| RFQ-36C24524Q0772-Guest WIFI and Water Monitoring Systems Managed Services-Huntington VAMC.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| J065--Award Notification-Guest WIFI Managed Services RFQ-36C24524Q0772 | Award Notice | |
| This notice | Solicitation |
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