36C24524Q0772_1.docx
DOCX document 23 KB Posted
- Attached to
- DG10--Guest WIFI and Water Monitor System Services Huntington Veterans Administration Medical Center
- Solicitation number
- 36C24524Q0772
About this file
This document is a Combined Synopsis/Solicitation Notice for a contract opportunity issued by the Department of Veterans Affairs, Veterans Integrated Service Network 5, to provide Guest Wi-Fi and Water Monitoring Network Services at the Huntington Veterans Administration Medical Center.
The key details are: the Solicitation Number is 36C24524Q0772, the NAICS Code is 541519, the Product/Service Code is DG10, and the set-aside is SDVOSBC. The place of performance is the Huntington VAMC in West Virginia. The vendor must provide 24/7 remote and help desk support, auto-generation of service tickets, proactive network monitoring, patching and security updates, escalation support, and management of the ITSM infrastructure. The infrastructure includes Cisco wireless controllers, switches, access points, a Meraki firewall, and servers running Windows. The response is due by 08-19-2024 at 9:00 am Eastern Time. The contract duration is not specified.
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Other files
| File | Type | Posted |
|---|---|---|
| 36C24524Q0772 0001_1.docx | DOCX document | |
| 36C24524Q0772 P0001 Amendment-Guest WIFI and Water Monitoring Services-Huntington VAMC.pdf | ||
| Huntington Access Point Heat Map.docx | DOCX document | |
| Copy of Hero Network Access Control Point.xlsx | XLSX spreadsheet | |
| Hero Network Diagram.docx | DOCX document | |
| RFQ-36C24524Q0772-Guest WIFI and Water Monitoring Systems Managed Services-Huntington VAMC.pdf | ||
| 2022 Facility Map.pdf |
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Text version
Combined Synopsis/Solicitation Notice Combined Synopsis/Solicitation Notice
| SUBJECT* |
| Guest WIFI and Water Monitor System Services Huntington Veterans Administration Medical Center |
GENERAL INFORMATION
| CONTRACTING OFFICE’S ZIP CODE* |
| 25405 |
| SOLICITATION NUMBER* |
| 36C24524Q0772 |
| RESPONSE DATE/TIME/ZONE |
| 08-19-2024 9:00 am EASTERN TIME, NEW YORK, USA |
| ARCHIVE |
| 60 DAYS AFTER THE RESPONSE DATE |
| RECOVERY ACT FUNDS |
| N |
| SET-ASIDE |
| SDVOSBC |
| PRODUCT SERVICE CODE* |
| DG10 |
| NAICS CODE* |
| 541519 |
| CONTRACTING OFFICE ADDRESS |
| Department of Veterans Affairs |
VISN 5 Contract Satellite office
510 Butler Avenue, Building 306 A Martinsburg WV 25405
POINT OF CONTACT*
Contracting Officer Trever Turcotte Trever.Turcotte@va.gov 304-263-0811
PLACE OF PERFORMANCE
| ADDRESS |
| Department of Veterans Affairs |
Huntington VAMC
Hershel “Woody” Williams
1540 Spring Valley Drive WV
| POSTAL CODE |
| 25704 |
| COUNTRY |
| USA |
ADDITIONAL INFORMATION
| AGENCY’S URL |
| https://www.va.gov |
| URL DESCRIPTION |
| Department of Veterans Affairs |
| AGENCY CONTACT’S EMAIL ADDRESS |
| Trever.Turcotte@va.gov |
| EMAIL DESCRIPTION |
| Trever Turcotte |
DESCRIPTION
Guest Wi-Fi and Water Monitoring Network Service Plan. Huntington Veterans Admiration Medical Hospital. Vendor must provide.
24x7x365 remote and help/phone desk support (NOC) 800 number for all service desk requests – users and employees Auto-generation of ticketing from email Web Portal for all IT Service Management (ITSM) needs Automated reporting and monthly reporting packages for the Service Desk Proactive network monitoring Quarterly meetings to discuss projected growth and other statistics Patching/Security Updates for all servers and all network devices Escalation of any issues requiring OEM/vendor involvement (i.e. RMAs, TAC cases, other) Moves, Adds, Changes, Deletes of any users, firewall needs, policies, etc. This includes any needs for vendor accounts and access.
Security Penetration Testing Meraki Firewall License (purchased 07/27/2024)
Support via an Enterprise IT Service Management Suite (ITSM): that meets the following minimum requirements:
Monitoring & Remote Management Iinventory & Warranty Tracking Alerting Asset Management Single Point of Contact Help/Service Desk for patients/guests/vendors Escalation and facilitation of RMA/vendor required support tickets Infrastructure Support Client facing support portal Patching Reporting Vendor relationship management for Cisco and other technology vendors.
Infrastructure Details: Details of the infrastructure to be supported based on vendor equipment and at the time of writing this document:
Cisco:
2 Cisco 5520 Wireless Controllers in HA 2 Cisco Nexus 5K Core Switches 120 Cisco 3702i Wireless Access Points 11 Cisco 3850 Access/Distribution Switches 1 MX400 Cisco Meraki Firewall 1 Cisco Prime Infrastructure Server 1 Cisco MSE 3350 Server 1 Cisco UCS C220 Server (Vendor use) ** 1 Lenovo PC for Management ** - All servers are running Windows Server.
See attached document: RFQ-36C24524Q0772-Guest WIFI and Water Monitoring Systems Managed Services-Huntington VAMC.
See attached document: 2022 Facility Map.
| *= Required Field |
| Combined Synopsis/Solicitation Notice |
Combined Synopsis/Solicitation Notice
File details come from the government source that posted it. Updated .