2022 Facility Map.pdf

This document is a Request for Quote (RFQ) for Guest Wi-Fi and Water Monitoring Network Service Plan at the Huntington Veterans Administration Medical Center. The key requirements are 24/7/365 remote help desk and support, automated ticketing and reporting, proactive network monitoring, patching and security updates, and infrastructure support for Cisco equipment including wireless controllers, switches, access points, firewalls, and servers. The vendor must meet minimum requirements for an IT Service Management suite with capabilities like inventory tracking, alerting, help desk, escalation, and vendor management. The RFQ provides details on the existing infrastructure to be supported, including a list of Cisco devices. No set-asides or pricing terms are provided. The RFQ was issued by the Department of Veterans Affairs, Veterans Health Administration, Veterans Integrated Service Network 5.