DF10--SS Notice_Post 2/13 VISN1 Turnkey 3000 / 5000 paging system and pagers
Closed Pre-Solicitation Posted
Not the latest version. See the latest special notice from .
- Solicitation number
- 36C24126Q0254
- Agency
-
Veterans Integrated Service Network 1
Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- VA New England Healthcare System Refer to below for Medical Center Locations
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Veterans Integrated Service Network 1 (VISN1) is seeking contractor capability information for the maintenance and support of Multitone Access 3000/5000 paging systems across three Veterans Affairs facilities in Connecticut and Massachusetts. The required services encompass 24/7, 365-day maintenance, troubleshooting, repair, and parts replacement for ACCESS 3000/5000 systems, RPR752 voice pagers, Alpha Pagers, TTI Ovation Pagers, and all compatible components. Key contractor qualifications include certification and qualification of service technicians, authorization as a Multitone distributor and service provider, adherence to Original Equipment Manufacturer specifications, and the ability to respond with an on-site technician within two hours for mission-essential emergency calls. This is a Sources Sought Notice for information gathering purposes only, with no award to be made from this request for information. Interested parties must submit written responses via email to Contract Specialist Pamela L. Parham (pamela.parham3@va.gov) by March 13, 2026 at 12:00 PM Eastern Time, with responses not to exceed three pages and must include CAGE number, DUNS number, business size designation, and any applicable FSA/GSA contract numbers.
No set-aside designations have been applied to this procurement. The Sources Sought Notice does not indicate a current incumbent contractor or potential award value. The solicitation is classified under NAICS code 541519 (Other Computer Related Services) and PSC code DF10 (IT and Telecom - IT Management as a Service), and the contracting office is located in West Haven, Connecticut. The services will be performed at West Haven VA Medical Center, Newington VA Clinic, and Edith Nourse Rogers Memorial Veterans Hospital across Connecticut and Massachusetts. While specific budget information is not disclosed in this pre-solicitation notice, the requirement to maintain mission-critical communications infrastructure across multiple facilities suggests a substantive procurement of ongoing maintenance and support services.
Notice text
Sources Sought Notice
Sources Sought Notice
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Sources Sought Notice
*= Required Field
Sources Sought Notice
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The Multitone Access 3000/5000 Paging system is a vital part of the VAMC s internal communication process. It includes the ACCESS 3000/5000, RPR752 (750 and 950 series) Voice pager, Alpha Pager, and TTI Ovation Pager, and all components compatible to the Access 3000/5000 system in the buildings listed below. It is imperative this system is maintained and fully functional 24/7, 365 days of the year.
Maintenance services include servicing, troubleshooting, repairing, replacement parts installation, and returning to operation all equipment and systems requiring service to provide continuous and reliable paging system communications to the VAMC s listed below. Contractor provided services shall also include continuous and reliable operation of all equipment and systems.Â
PERFORMANCE LOCATIONS
1. West Haven VA Medical Center
950 Campbell Avenue
West Haven, CT 06516
2. Newington VA Clinic
55 Willard Avenue
Newington, CT 06111
3. Edith Nourse Rogers Memorial Veterans Hospital
200 Springs Road
Bedford, MA 01730
The minimum requirements are as follows:
1. The contractor shall ensure service technicians are certified and qualified to service and repair the current version of the ACCESS 3000/5000, RPR752 (750 and 950 series) Voice pager, Alpha Pager, and TTI Ovation Pager, and all connected components. Â
2. The contractor shall be an authorized Multitone distributor and service provider throughout the life of the contract.Â
4. The contractor shall ensure the Original Equipment Manufacturer (OEM) specifications on all items repaired and maintained.Â
5. The contractor shall respond and restore all equipment in accordance with the assigned priority tier response times. The contractor shall be required to provide a technician on-site within two (2) hours should a mission essential emergency call be placed in which resolution cannot be achieved via telephone.Â
No Government furnished repair facility shall be providedÂ
 IMPORTANT NOTE: This RFI (Request for Information) is for information only; no award will be made from this RFI. Please communicate via e-mail to pamela.parham3@va.gov no later than March 13, 2026, as to your company s ability to perform service per this brief Scope of Work.
Any interested party who can offer all the above should submit a written reply of not more than three (3) pages, addressing each of the above items and defining how their location is capable of ALL the minimum requirements listed above. Each submitted reply must have the contractor's CAGE and DUNS for their company, business size and any applicable FSS/GSA contract numbers, if applicable.
Files
| File | Type | Posted |
|---|---|---|
| 36C24126Q0254.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| J059--SS Special Notice VISN1 Multitone Access 3000 / 5000 Paging system and Pagers | Special Notice | |
| This notice | Pre-Solicitation |
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