36C24126Q0254.docx
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- Solicitation number
- 36C24126Q0254
About this file
This is a Sources Sought Notice issued by the Department of Veterans Affairs (VA) Veterans Integrated Service Network 1 (VISN1) seeking information on contractor capability to provide maintenance and support services for Multitone Access 3000/5000 paging systems. The solicitation number is 36C24126Q0254, with a response deadline of March 13, 2026 at 12:00 PM Eastern Time. The contracting office is located in West Haven, Connecticut (ZIP 04330), and interested parties should submit written responses via email to Contract Specialist Pamela L. Parham at pamela.parham3@va.gov. This is a pre-solicitation notice for information gathering purposes only, with no award to be made from this RFI.
The required services encompass 24/7, 365-day maintenance, troubleshooting, repair, and parts replacement for ACCESS 3000/5000 systems, RPR752 (750 and 950 series) voice pagers, Alpha Pagers, TTI Ovation Pagers, and all compatible components across three performance locations: West Haven VA Medical Center (Connecticut), Newington VA Clinic (Connecticut), and Edith Nourse Rogers Memorial Veterans' Hospital (Massachusetts). Minimum contractor requirements include certified and qualified service technicians, authorization as a Multitone distributor and service provider throughout the contract term, adherence to OEM specifications, compliance with priority tier response times, and the ability to provide on-site technician support within two hours for mission-essential emergencies. Responses should not exceed three pages and must include the contractor's CAGE number, DUNS number, business size designation, and any applicable FSA/GSA contract numbers. The Product Service Code is DF10, and the NAICS code is 541519.
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Text version
Sources Sought Notice
| SUBJECT* |
| SS Notice_Post 2/13 VISN1 Turnkey 3000 / 5000 paging system and pagers |
GENERAL INFORMATION
| CONTRACTING OFFICE’S ZIP CODE* |
| 04330 |
| SOLICITATION NUMBER* |
| 36C24126Q0254 |
| RESPONSE DATE/TIME/ZONE |
| 03-13-2026 12:00 EASTERN TIME, NEW YORK, USA |
| ARCHIVE |
| 15 DAYS AFTER THE RESPONSE DATE |
| RECOVERY ACT FUNDS |
| N |
SET-ASIDE
| PRODUCT SERVICE CODE* |
| DF10 |
| NAICS CODE* |
| 541519 |
| CONTRACTING OFFICE ADDRESS |
| Regional Procurement Office East |
Network Contracting Office 1 Contracting Office (90c) 1 VA Center West Haven CT 06516
POINT OF CONTACT*
Contract Specialist Pamela L. Parham pamela.parham3@va.gov Email Only Please
PLACE OF PERFORMANCE
| ADDRESS |
| VA New England Healthcare System |
Refer to below for Medical Center Locations
POSTAL CODE
COUNTRY
ADDITIONAL INFORMATION
| AGENCY’S URL |
| https://www.va.gov/ |
| URL DESCRIPTION |
| US Dept of Veteran Affairs |
| AGENCY CONTACT’S EMAIL ADDRESS |
| pamela.parham3@va.gov |
| EMAIL DESCRIPTION |
| Contract Specialist Email |
DESCRIPTION
| *= Required Field |
| Sources Sought Notice |
Sources Sought Notice
The Multitone Access 3000/5000 Paging system is a vital part of the VAMC’s internal communication process. It includes the ACCESS 3000/5000, RPR752 (750 and 950 series) Voice pager, Alpha Pager, and TTI Ovation Pager, and all components compatible to the Access 3000/5000 system in the buildings listed below. It is imperative this system is maintained and fully functional 24/7, 365 days of the year.
Maintenance services include servicing, troubleshooting, repairing, replacement parts installation, and returning to operation all equipment and systems requiring service to provide continuous and reliable paging system communications to the VAMC’s listed below. Contractor provided services shall also include continuous and reliable operation of all equipment and systems.
PERFORMANCE LOCATIONS
1. West Haven VA Medical Center 950 Campbell Avenue West Haven, CT 06516
2. Newington VA Clinic 55 Willard Avenue Newington, CT 06111
3. Edith Nourse Rogers Memorial Veterans’ Hospital 200 Springs Road Bedford, MA 01730
The minimum requirements are as follows:
1. The contractor shall ensure service technicians are certified and qualified to service and repair the current version of the ACCESS 3000/5000, RPR752 (750 and 950 series) Voice pager, Alpha Pager, and TTI Ovation Pager, and all connected components.
2. The contractor shall be an authorized Multitone distributor and service provider throughout the life of the contract.
4. The contractor shall ensure the Original Equipment Manufacturer (OEM) specifications on all items repaired and maintained.
5. The contractor shall respond and restore all equipment in accordance with the assigned priority tier response times. The contractor shall be required to provide a technician on-site within two (2) hours should a mission essential emergency call be placed in which resolution cannot be achieved via telephone.
No Government furnished repair facility shall be provided
IMPORTANT NOTE: This RFI (Request for Information) is for information only; no award will be made from this RFI. Please communicate via e-mail to pamela.parham3@va.gov no later than March 13, 2026, as to your company’s ability to perform service per this brief Scope of Work.
Any interested party who can offer all the above should submit a written reply of not more than three (3) pages, addressing each of the above items and defining how their location is capable of ALL the minimum requirements listed above. Each submitted reply must have the contractor's CAGE and DUNS for their company, business size and any applicable FSS/GSA contract numbers, if applicable.
| *= Required Field |
| Sources Sought Notice |
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Sources Sought Notice
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