RFI_Sources Sought.docx

Subject to FAR Clause 52.215-3, entitled "Solicitation for Information of Planning Purpose," this announcement constitutes a Sources Sought for information and planning purposes for qualified and experienced 8a sources to provide all contact center personnel and management, and services necessary for the operation of the Department of the Navy (DON) Civilian Human Resources Benefits Contact Center (HRBCC). This is not a solicitation announcement for proposals and no contract will be awarded from this announcement. It is not to be construed in any way as a commitment by the Government, nor will the Government pay for the information submitted in response. The Government plans to procure these services as Commercial Item as defined in FAR 2.101.

Place of Performance (Site Location) Vendors Site - Telework opportunities in accordance with the PWS

NAICS Code The NAICS Code for this requirement is 561422, Telemarketing Bureaus and Other contact Centers, and the Size Standard is $16.5 Million.

Period of Performance The period of performance for the contract is a two (2) month training/transition period, followed by a ten (10) month base period, with four (4) twelve (12)-month option periods and with the inclusion of FAR Clause 52.217-8 an additional six (6) months of performance if required by the Government. If the capable vendor has significant experience in Navy (or other Military) Call Centers, the two (2) month training/transition period may be deemed unnecessary, resulting in a base period of twelve (12) months vice ten (10) months.

This contract is estimated to commence on 01 December (Training/Transition), with full performance beginning February 01 2022.

The proposed procurement a part of the 8a program. The follow on will be solicited as 8a competitive.

The proposed procurement will be a single award, Firm Fixed Price (FFP) contract. The Firm Fixed Pricing of this requirement will be based on the monthly rate charged for the services as described in the PWS.

Reponses to this Sources Sought request should reference (N0018921R0040) and shall be submitted electronically to Matthew Crotts at matthew.crotts@navy.mil by 12:00 pm EST on 25 June 2021. Responses shall include the following information in this format: 1. Company name, address, POC name, phone number, fax number and email. 2. Contractor and Government Entity (CAGE Code). 3. Size of business - Large Business, Small Business, Small Disadvantage, 8(a), Hubzone, Woman-owned and/or Veteran-owned. 4. If the services can be solicited from a GSA or SeaPort-NxG contract vehicle, provide the applicable contract number. 5. Relevant past performance on same/similar work dating back 5 years and your company’s capacity to perform the type of work.

6. Documentation of technical expertise must be presented in sufficient detail for the Government to determine that your company possesses the necessary functional area expertise and experience to compete for this acquisition as specified in the Draft Performance Work Statement. Standard company brochures will not be reviewed. Submissions are not to exceed five (5) standard typewritten pages. All technical questions and inquiries maybe submitted within the response. 7. Rough Order Magnitude (ROM) for the required services. 8. Also, indicate if your company can be a prime contractor for this effort or, if not, whether your company can be a subcontractor. A draft PWS (Attachment 1) of the PWS is posted in this notice for your reference.

Again, this is not a request for a proposal. Respondents will not be notified of the results. Please note the information within this sources sought will be updated and/or may change prior to an official synopsis/solicitation, if any is issued.

Attachments:

Attachment I – HRBCC Draft PWS

NOTE: Proprietary information should be clearly marked. The requested information is for planning and market research purposes only and will not be publicly released. Again, this is not a request for a proposal. Respondents will not be notified of the results. Please note the information within this pre-solicitation synopsis will be updated and/or may change prior to an official synopsis/solicitation, if any.