DeCA eCommerce Support Services

The Defense Commissary Agency (DeCA), procuring through Army Contracting Command at Aberdeen Proving Ground, is issuing a Request for Information for eCommerce Support Services with capability statements due October 27, 2026 at 1700 EST. This market-research RFI carries no commitment to award and does not compensate respondents. The anticipated contract is Firm-Fixed-Price with one 12-month base period plus four optional 12-month periods (five years total), targeting NAICS 334111 (Electronic Computer Manufacturing, 1,250-employee size standard).

DeCA operates 235 commissaries across 45 states, 13 countries, and two U.S. territories, generating over $4.6 billion in annual sales. The agency seeks a cloud-native, API-first eCommerce platform deployable within FedRAMP and Department of Defense Impact Level 2 or higher environments, supporting multi-million-SKU catalogs across multiple stores, languages, and currencies.

The solution must address three functional pillars: shopper-centric capabilities including seamless registration, customization, loyalty programs, and personalized recommendations; flexible order preparation and fulfillment with pickup and delivery options including cold-chain capabilities; and enterprise-grade technical infrastructure supporting real-time inventory visibility, centralized pricing and promotions engines, omnichannel fulfillment (BOPIS, curbside pickup, ship-from-store), identity and access management integration with defense identity providers (DEERS, SAML/OAuth), native mobile applications (iOS/Android) with biometric authentication and offline capabilities, and data portability.

Authorized reseller status from platform OEMs (Salesforce, Sprout Social, Adobe) is mandatory; all software must be genuine COTS new subscriptions directly backed by OEMs. Responses must include corporate profile, business size and socioeconomic status, and existing GWAC or Federal Schedule information. Vendor questions are due October 20, 2026 at 1700 EST. Contact Joshua Wells at Joshua.wells.ctr@deca.mil.