DE01--Cisco Enterprise Infrastructure & Advanced Engineering Support Agreement (CEIAESA)

The Department of Veterans Affairs Technology Acquisition Center Austin has issued a Request for Information (RFI) for the Cisco Enterprise Infrastructure & Advanced Engineering Support Agreement (CEIAESA), seeking comprehensive technical support services for over 420,000 Cisco branded devices across the VA enterprise network. The procurement encompasses a wide range of services including Cisco Smart Net Total Care Service, 24/7 technical support, hardware replacement, advanced engineering services, asset management and tracking, and specialized engineering roles covering datacenter, wireless, voice, video, contact center, and network security operations. The RFI requires contractors to provide pricing using an Install Base Band model with 15 pricing bands ranging from $0 to $206.7 million, with Band #11 ($128.3 million to $141.2 million) designated for evaluation purposes. Key contract requirements include maintaining certified engineering staff across nine specialized technical areas, providing monthly and quarterly reporting, and delivering comprehensive infrastructure support services. Interested vendors must submit their responses by July 7, 2025, at 10:00 AM Eastern Time, though this RFI is explicitly stated as being for planning purposes only with no guarantee of contract award.

This opportunity does not include any set-aside designations and is open to full and open competition under NAICS code 541513 for Computer Facilities Management Services. The contract structure includes a base period of one year beginning October 1, 2025, followed by four optional 12-month periods that could extend performance through September 30, 2030, for a total potential duration of five years. The pricing structure utilizes multiple Contract Line Item Numbers (CLINs) covering various service categories, with optional tasks including up to 14,000 Cisco Learning Credits and 200 Cisco University All Access Licenses per contract period. The procurement supports VA's extensive enterprise infrastructure including routers, switches, servers, telephones, video devices, and wireless systems across the department's nationwide operations. While specific total contract values are not disclosed in the RFI, the pricing band structure suggests a significant multi-million dollar procurement opportunity. The contract allows for flexible task ordering with not-to-exceed quantities and includes provisions for additional engineering resources to be purchased as needed during each contract period.