DA01--Market Research Request - VA Customer Relationship Management (CRM) Modernization (VA-27-00005481)
Closed Special Notice Posted
- Solicitation number
- 36C10B27Q0006
- Agency
-
VA Technology Acquisition Center
Headquarters, Department of Veterans Affairs
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541512 Computer Systems Design Services
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Technology Acquisition Center in Eatontown, New Jersey, issued a Special Notice requesting market research for Customer Relationship Management (CRM) Modernization through a Request for Information (RFI) loopback, solicitation 36C10B27Q0006, with no set-aside. The notice lists a response date of August 4, 2026, at 1:00 PM Eastern Time, which precedes the October 26, 2026 posting date. The VA intends to release the CRM Modernization requirement as a formal solicitation on GSA eBuy with no set-aside, and this RFI collects industry information on CRM modernization capabilities and solutions beforehand. The notice is coded NAICS 541512 (Computer Systems Design Services) and PSC DA01 (IT and Telecom - Business Application/Application Development Support Services). Recovery Act funds are not used. Responses are archived 30 days after the response date. Point of contact is Crystal Lomonaco, Crystal.Lomonaco@va.gov.
Notice text
SUBJECT*
Customer Relationship Management (CRM) Modernization
Request for Information Loopback
GENERAL INFORMATION
CONTRACTING OFFICE S ZIP CODE*
07724
SOLICITATION NUMBER*
36C10B27Q0006
RESPONSE DATE/TIME/ZONE
08-04-2026 1PM EASTERN TIME, NEW YORK, USA
ARCHIVE
30 DAYS AFTER THE RESPONSE DATE
RECOVERY ACT FUNDS
N
PRODUCT SERVICE CODE*
DA01
NAICS CODE*
541512
CONTRACTING OFFICE ADDRESS
Department of Veterans Affairs
Technology Acquisition Center
23 Christopher Way
Eatontown NJ 07724
POINT OF CONTACT*
Crystal Lomonaco
Crystal Lomonaco@va.gov
DESCRIPTION
Department of Veterans Affairs (VA)
Customer Relationship Management (CRM) Modernization
Request for Information (RFI) Loopback
Customer Relationship Management (CRM) Modernization will be solicited and released on General Services Administration (GSA) eBuy with no set-aside.
Files
| File | Type | Posted |
|---|---|---|
| 36C10B27Q0006 - RFI Loopback.docx | DOCX document | |
| 36C10B27Q0006 Loopback.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Special Notice | |
| DA01--Market Research Request - VA Customer Relationship Management (CRM) Modernization (VA-27-00005481) | Pre-Solicitation |
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