36C10B27Q0006 - RFI Loopback.docx

This is a Request for Information (RFI) Loopback notice issued by the Department of Veterans Affairs Technology Acquisition Center for market research purposes. The VA seeks information regarding Customer Relationship Management (CRM) Modernization capabilities and solutions. The solicitation number is 36C10B27Q0006, with a response deadline of August 4, 2026 at 1:00 PM Eastern Time. The contracting office is located at 23 Christopher Way, Eatontown, New Jersey 07724, with Crystal Lomonaco serving as the primary point of contact (Crystal.Lomonaco@va.gov). The product service code is DA01 (Information Technology), and the NAICS code is 541512 (Computer Systems Design Services).

The RFI indicates that a formal solicitation for CRM Modernization will subsequently be released on the General Services Administration (GSA) eBuy platform with no set-aside. Responses to this RFI will be archived 30 days following the response deadline. This notice does not involve Recovery Act funds. The market research effort is designed to gather industry insights and capabilities prior to the release of the formal procurement vehicle on GSA eBuy.