36C10B27Q0006 Loopback.docx

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DA01--Market Research Request - VA Customer Relationship Management (CRM) Modernization (VA-27-00005481)
Solicitation number
36C10B27Q0006
Issued by

About this file

This is a Special Notice announcing a Request for Information (RFI) loopback for the Department of Veterans Affairs (VA) Customer Relationship Management (CRM) Modernization initiative. The solicitation number is 36C10B27Q0006, with a response deadline of August 4, 2026, at 1:00 PM Eastern Time. The contracting office is the VA Technology Acquisition Center located at 23 Christopher Way, Eatontown, NJ 07724, with Crystal Lomonaco serving as the point of contact (crystal.lomonaco@va.gov, 848-377-5101). The Product Service Code is DA01, and the NAICS Code is 541512. Archives will be maintained for 30 days after the response date.

The VA intends to solicit and release the CRM Modernization requirement on the General Services Administration (GSA) eBuy platform with no set-aside. The RFI loopback process serves as market research to gather information from potential contractors prior to the formal solicitation release. Recovery Act funds are not applicable to this procurement. Interested vendors should provide responses addressing the VA's CRM modernization needs by the stated deadline to inform the subsequent formal solicitation on eBuy.

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Special Notice Special Notice

SUBJECT*
Market Research Request - VA Customer Relationship Management (CRM) Modernization (VA-27-00005481)

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE*
07724
SOLICITATION NUMBER*
36C10B27Q0006
RESPONSE DATE/TIME/ZONE
10-26-2026 5PM EASTERN TIME, NEW YORK, USA
ARCHIVE
60 DAYS AFTER THE RESPONSE DATE
RECOVERY ACT FUNDS
N
PRODUCT SERVICE CODE*
DA01
NAICS CODE*
541512
CONTRACTING OFFICE ADDRESS
Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way Eatontown NJ 07724

POINT OF CONTACT*

Contract Specialist Crystal Lomonaco crystal.lomonaco@va.gov 848-377-5101

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

SUBJECT*
Customer Relationship Management (CRM) Modernization

Request for Information Loopback

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE*

07724

SOLICITATION NUMBER*
36C10B27Q0006
RESPONSE DATE/TIME/ZONE
08-04-2026 1PM EASTERN TIME, NEW YORK, USA
ARCHIVE
30 DAYS AFTER THE RESPONSE DATE
RECOVERY ACT FUNDS
N
PRODUCT SERVICE CODE*
DA01
NAICS CODE*
541512
CONTRACTING OFFICE ADDRESS
Department of Veterans Affairs

Technology Acquisition Center 23 Christopher Way Eatontown NJ 07724

POINT OF CONTACT*

Crystal Lomonaco Crystal Lomonaco@va.gov

DESCRIPTION

Department of Veterans Affairs (VA) Customer Relationship Management (CRM) Modernization Request for Information (RFI) Loopback

Customer Relationship Management (CRM) Modernization will be solicited and released on General Services Administration (GSA) eBuy with no set-aside.

See attached document: 36C10B27Q0006 - RFI Loopback.

*= Required Field
Special Notice

Special Notice

File details come from the government source that posted it. Updated .